About author

Hlib Shvets

Delivery Manager

With 9+ years in customer support and team leadership, Hlib specializes in scaling support teams, CRM implementation, and AI-driven optimization. He has led operations, coached teams, and improved performance across large-scale projects. At EverHelp, Hlib oversees support strategy for multiple clients. He has built a 62-agent team for Forma, delivering 24/7 support and managing over 135,000 monthly requests. His approach blends analytics, process design, and tech-driven efficiency.

Expand description

LinkedIn profile

Hlib’s signature pieces

Metrics

14 Apr

15

MIN READ

What Every Business Needs to Know About Preventing Chargebacks

Chargeback rate is an unavoidable metric for businesses. Read and learn how to reduce your number of chargebacks by outsourcing customer support.

Get to know other authors

Daryna

Delivery Manager

Victoria

Dmytro

QC Delivery Manager

Nataliia

Chief Executive Officer

Valentyna

VP of Customer Support

Olha

Delivery Manager

Oleksandr

Delivery Manager

Andrii

Chief Commercial Officer

Your questions, expert answers

Get targeted solutions for your specific situation from someone who's been there and solved that.

Get expert help