Delivery Manager Everhelp

About author

Hlib Shvets

Delivery Manager

Hlib is a Support Strategy expert with 9+ years of experience in team leadership and AI-driven optimization. Specializing in scaling support teams and CRM implementation, he oversees operations at EverHelp for global clients. Notably, Hlib built a 62-agent team for Forma, managing 135,000+ monthly requests with 24/7 coverage. His approach integrates advanced analytics and process design to drive tech-driven efficiency and high-level performance.

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Hlib’s signature pieces

Customer Support

25 Mar

10

MIN READ

How to Develop Your Digital Customer Experience Strategy

A sharp digital customer experience strategy boosts retention and cuts churn by 25%. Discover the steps, tools, and trends that make it work. Read the guide.

Customer Support

13 Mar

10

MIN READ

SLA Customer Service: Free Template + Response Time Standards (Download Now)

Learn what customer service SLA means, get standard benchmarks by channel, and download a free, ready-to-use SLA template. Set clear expectations today.

Technology

18 Feb

22

MIN READ

A Guide to Scaling Efficiency with Contact Center Analytics

Stop guessing, start optimizing. Learn to use contact center analytics to boost agent performance, cut wait times, and improve efficiency.

Customer Support

30 Jan

25

MIN READ

Virtual Call Center Guide: How to Build and Scale Fast in 2026

Build a world-class virtual call center support team today. Use our call center guide to streamline operations and boost efficiency!

Customer Support

23 Dec

30

MIN READ

Zendesk’s Service Culture: The Customer Service Books Behind Success

Which customer service books do the giants follow? See the reading list behind Zendesk’s service culture success and find out what to prioritize.

Customer Support

18 Dec

15

MIN READ

Inbound vs Outbound Calls: Which Is Better For Your Business? [Free Audit Checklist]

Learn the distinct roles, metrics, and best practices for inbound calls vs outbound strategies. Use our management checklist to boost your ROI!

Technical Support

10 Dec

15

MIN READ

How to Structure Your Teams for Efficiency: IT Support Tiers Explained

Learn how customer service tiers optimize resolution times. Find out how to reach 83% CSAT by structuring your IT support teams.

Metrics

14 Apr

15

MIN READ

What Every Business Needs to Know About Preventing Chargebacks

Chargeback rate is an unavoidable metric for businesses. Read and learn how to reduce your number of chargebacks by outsourcing customer support.

Get to know other authors

customer support delivery manager Daryna Everhelp

Daryna

Delivery Manager

VP of Customer Support

Valentyna

VP of Customer Support

AI Integrations Lead Everhelp

Oleksandr

AI Integrations Lead

quality assurance control team lead Everhelp

Victoria

quality assurance control team lead Everhelp

Dmytro

QC Delivery Manager

Olha

Support Operations Manager

CEO Everhelp

Nataliia

Chief Executive Officer

Chief Commercial Officer Everhelp

Andrew

Chief Commercial Officer

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