Hlib Shvets

With 9+ years in customer support and team leadership, Hlib specializes in scaling support teams, CRM implementation, and AI-driven optimization. He has led operations, coached teams, and improved performance across large-scale projects. At EverHelp, Hlib oversees support strategy for multiple clients. He has built a 62-agent team for Forma, delivering 24/7 support and managing over 135,000 monthly requests. His approach blends analytics, process design, and tech-driven efficiency.