Your trusted growth partner
Outsource eCommerce customer service to scale your business
Peak seasons mean maximum opportunity. Catch it! Our 24/7, multilingual eCommerce support team turns holiday traffic into sales growth, from any channel your customers reach out from.
Our numbers, your gains
At EverHelp, we value impact. See the real numbers behind our eCommerce customer service for businesses, both small and large.
eCommerce customer support, tailored to your company
We are here for your customers, before, during, and long after the purchase.
Pre-sales guidance
We swiftly answer all questions leading to the purchase, from any channel your customers reach out from. Our customer service team engages browsers, prevents cart abandonment, and reduces store bounces, encouraging checkout.
Purchase assistance
Get dedicated support for purchase-related questions. We guarantee seamless buyer journeys, from cart to order confirmation, by assisting shoppers with payments, handling shipping concerns, and fixing technical problems.
Performance analytics
Get thorough team performance reporting from each touchpoint, along with real-time, actionable insights. We track key metrics and provide reports to highlight areas for your business’s growth.
Post-purchase customer care
Handle returns, technical help, and refund disputes with precision. Our eCommerce support agents efficiently resolve 97% of cases, converting potential issues into retention possibilities.
Customer loyalty nurturing
Build lasting relationships with proactive support and feedback loops. We guide happy customers toward positive reviews, turning one-time buyers into your brand ambassadors.
Outsourced support,
in-house feel
Your customers enjoy familiar, consistent care, powered by our eCommerce customer support team.
Why outsource eCommerce customer service to EverHelp?
Working with us isn't like hiring any other support provider. You get a team that actually cares about your sales numbers. Unlike other vendors that simply answer questions, we convert those conversations into additional purchases for your store.
24/7 support across every channel
Your online shoppers reach out from various touchpoints. We’ll be there to meet them.
Phone support
Live chat support
Email support
Social media support
Drive your sales
increase customer conversions in the long run!
A better customer support for eCommerce
When outsourcing eCommerce customer service to us, you’ll get solutions handpicked and combined to best fit your online retail needs.
Real stories, real impact
Brava Fabrics
Tailored Printing Company
Mobile & Web Marketplace App
Ready for the holiday rush?
seasonal spikes like a pro.
5.0 stars on Clutch
EverHelp improved user satisfaction and positive feedback on overall experience rising. The team was very punctual, and we also had an excellent match with Team Lead Valentyna.
5.0 stars on Clutch
EverHelp aids our users in resolving installation issues and provides ongoing assistance during software usage. Our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries.
5.0 stars on Clutch
EverHelp provided remote support for administrative tasks such as email management, scheduling, and data entry, as well as communication and project management. Their service also included personal assistance. Key deliverables were on time, accurate document handling, and regular progress updates.
5.0 stars on Clutch
We have a dedicated team that handles support 24/7. The agents provide support for our users in live chat in real time through a Zendesk platform. C1 English skills help them properly handle the issues.
5.0 stars on Clutch
We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements.
5.0 stars on Clutch
Within the last 2 years we have created a number (10+) separate dedicated teams with Everhelp, which support our growing products whereas separate shared teams support the new new launches. Both structures continuously comply with our SLA requirement for FRT, NPS and Backlog.
Various service integrations available
We can integrate with all major CRM systems for eCommerce support and build custom integrations to match your specific platform needs.
eCommerce customer service costs
Our pricing scales with your actual needs, so you will cover actual support volume, nothing extra. EverHelp’s eCommerce customer service outsourcing works for every business size, both niche companies with few offerings and major retailers with thousands of daily orders.
See the revenue impact firsthand
See how our eCommerce support services can become a cost-effective option that doubles your product sales.
Complete data protection
When you outsource eCommerce customer service to us, all customer information receives maximum protection through industry-leading protocols for support operations.
AI that works with your support team
Combining eCommerce customer service outsourcing with the power of AI gets the best results. Our AI assistant, Evly, handles routine questions while agents focus on challenging inquiries and sales. What’s more, it responds in just 15 seconds! Just what you need during the seasonal shopping boom.
How we get your eCommerce support running
FAQ
Got questions? We’ve got answers. Let’s clear things up.
eCommerce support handles customer queries, processes orders, manages returns and cancellations, and provides assistance through phone, email, live chat, or social media. Their main goal is to provide customer care for a smooth shopping experience and maintain a positive brand image.
Professional eCommerce customer support addresses issues and offers personalized recommendations, establishing a seamless and positive customer experience. This helps build trust, reduce cart abandonment, improve conversion rates, and encourage repeat purchases.
Offer multiple communication channels and provide 24/7 support, self-service options like FAQs and knowledge bases, and use customer feedback for improvements. If you don’t have the time to manage it all yourself, partner with EverHelp! We can optimize your entire CX strategy – just book a call.
The main reasons for choosing us are:
- Reduced costs;
- The need to access experts with special skills and knowledge;
- Demand for 24/7 customer assistance;
- Desire to out-staff the support team’s management.
With our support, stores can scale faster, improve response times, and focus on their core activities while we manage customer tickets. If you're unsure whether your company needs this support model, explore some of the top reasons businesses choose customer service outsourcing.
We provide our eCommerce clients with:
- Multiple communication channels (like live chat, email, and phone);
- Prompt and personalized responses;
- Training for staff to handle common issues efficiently;
- Clear and easy return/exchange policies;
- Continuous feedback to improve the support experience and customer satisfaction.
Eager to learn more? Here are extra 6 best examples of customer service strategies for eCommerce.
The cost varies depending on factors like the level of support, service complexity, team size, and the provider’s location. Costs can range from $8 to $25 per hour per agent, with additional expenses for specialized services. EverHelp provides three pricing options: shared, dedicated, and talent-only team to match your budget and needs. To check out our pricing breakdown, refer to this page.
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