Services
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Technical Support

Outsourced technical support that feels just like it's in-house

Our outsource team resolves 70%+ of requests on the first contact, ensuring your product leaves a flawless impression on users.

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Technical customer support agent working.

Technical support data in action

Experience the benefits of fast and reliable outsourced tech support, and watch your ROI grow as we quickly overcome technical obstacles and software issues.

<10 min

Resolution for high-priority issues

>40%

Cheaper than in-house

>30%

Reduction in escalations

Security is our priority

Our approach as an outsource company ensures that data and systems are consistently protected, adhering to industry-leading service practices and protocols.

PCI DSS Compliance

As a PCI DSS Level 1 provider, we follow the highest security protocols to protect payment data and reduce the risk of fraud during customer support outsourcing. We are dedicated to maintaining secure systems that protect sensitive financial information and cater to customer needs.

GDPR Compliance

Your privacy protection and data security are central to our support team operations. We are a fully GDPR-compliant company, ensuring that personal data is handled with the highest level of security and care, in line with international regulations for the quality of work.

How clients awesomize with EverHelp

Customer support
e-Commerce & Marketplaces

Mobile & Web Marketplace App

Our client is a newly developed mobile & web marketplace app for locals. It is designed to make shopping for various products, from books to home items, available wherever and whenever you are.

3 min
FRT
85%
CSAT
Explore more
Online ordered packages delivered to the doorstep
Customer support
Gaming & Entertainment

Online Streaming Service

Our client is a leading streaming service offering a vast library of movies, TV shows, and original content to users worldwide.

7 min
FRT
94%
CSAT
Explore more
A monitor featuring the list of movies on the online streaming platform.
Customer support
SaaS & Software

Language Learning App

Our client is an app that helps millions of learners enrich their vocabulary anywhere, anytime.

5 min
FRT
+17%
CSAT
Explore more
A notebook ready for making notes for language learning
Customer support
Fintech

Digital Banking App

Our client is a fast-growing UK digital banking app. They provide users with secure and convenient financial solutions, including real-time transactions, budget tracking, and loans.

2 min
FRT
15K
requests
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A person using the digital bank app
Customer support
Hospitality

Leisure Travel Agency

Our client is a leading leisure travel agency that provides clients with curated vacation packages, last-minute getaways, and personalized travel planning services.

5 min
FRT
82%
CSAT
Explore more
A plane travelling through the clouds
Technical support
Fintech

Online Trading Service

Our client is a reputable online trading platform that offers access to various financial markets, including stocks, forex, cryptocurrencies, and commodities.

10K
inquiries
96%
CSAT
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Trading trends analytics
Customer support
Logistics

Supply Chain Management Firm

Our client specializes in providing comprehensive supply chain and freight management solutions.

7.5K
inquiries
98%
CSAT
Explore more
Boxes in the warehouse waiting to be shipped
Back-office
e-Commerce & Marketplaces

Brava Fabrics

Located in Barcelona, Brava Fabrics creates sustainable and fashionable clothing.

95%
CSAT
6.3K
requests
Explore more
Brava fabrics eCommerce marketplace page
Customer support
e-Commerce & Marketplaces

Tailored Printing Company

Our client is a leader in the mass customization of a wide variety of products, from clothing to home decor.

€144K
saved
15
agents
Explore more
Various tastefully printed postcards
Customer support
SaaS & Software

Relatio

Relatio is a website dedicated to teaching users how to build harmonious and meaningful relationships.

4k+
Requests
2 min
FRT
Explore more
Relatio website main page on desktop and mobile
Startup support
SaaS & Software

Skyfluence

Skyfluence is a platform that offers monthly challenges designed to help users achieve a wealthier or healthier lifestyle.

10k+
Requests
5 min
FRT
Explore more
Skyfluence platform page on desktop and mobile versions
Customer support
SaaS & Software

Mili

Mili is a video chat app that makes meeting new people and finding your community online easier.

2.5k+
Requests
4 min
FRT
Explore more
Rewards and chats pages on Milli mobile app
Customer support
SaaS & Software

Liven

Liven is an app designed to help users manage stress, anxiety, and procrastination through personalized assessments.


86%
CSAT
2 min
FRT
Explore more
Liven mobile application
Startup support
SaaS & Software

Wisey

Wisey is an online platform that helps people who are struggling with procrastination.

85%
CSAT
9 min
FRT
Explore more
Wisey startup platform on desktop and mobile versions
Customer support
SaaS & Software

PlantIn

Plantin - is a plant identifier app with a database of more than 17,000 species.

81%
CSAT
8 min
FRT
Explore more
Customer support
SaaS & Software

PDF Master

PDF Master is an innovative tool designed to simplify PDF editing and conversion.

50k+
Requests
5 min
FRT
Explore more
Customer support
Gaming & Entertainment

Keiki

Keiki is the ultimate edutainment tool for toddlers and preschoolers.

9 min
FRT
83%
CSAT
Explore more
Customer support
SaaS & Software

Lumi

Lumi is an innovative online platform that brings personalized styling services to users worldwide.

20 sec
FRT
92%
CSAT
Explore more

Executing experience beyond expectations

1

Offer

We begin by agreeing on the scope of work and signing the outsource service offer. Your dedicated Integration Manager is assigned to ensure a smooth start of the outsourced customer support process.
2

Sourcing

Our recruiting experts combine sourcing and headhunting to interview, test, and curate your custom-fit team, matching your technical support outsourcing and business needs.
3

Integration

We create an internal company knowledge base, develop a training program, and set up outsource processes to align with your KPIs and business goals.
4

Training

The team undergoes training to meet your standards for effective support. Outsourced tech support agents must pass assessments, so they’re fully prepared to quickly handle customer inquiries and resolve issues.
5

Launch

We organize service troubleshooting to test everything during the launch phase of customer care outsourcing while continuing to train and improve the outsourced tech support as needed.
6

Growth

Regular service reviews and training sessions help fine-tune processes, ensuring your outsource support staff consistently delivers optimal results for your company and facilitates customer retention.
1

Offer

We begin by agreeing on the scope of work and signing the outsource service offer. Your dedicated Integration Manager is assigned to ensure a smooth start of the outsourced customer support process.
3

Integration

We create an internal company knowledge base, develop a training program, and set up outsource processes to align with your KPIs and business goals.
5

Launch

We organize service troubleshooting to test everything during the launch phase of customer care outsourcing while continuing to train and improve the outsourced tech support as needed.

Various service integrations available

We can integrate with all major CRM systems or add a new integration just for you.

Here’s why clients love EverHelp

5.0 stars on Clutch

EverHelp improved user satisfaction and positive feedback on overall experience rising. The team was very punctual, and we also had an excellent match with Team Lead Valentyna.

Sabina Sher
Review from Clutch.co

5.0 stars on Clutch

EverHelp aids our users in resolving installation issues and provides ongoing assistance during software usage. Our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries.

Darina Black
Review from Clutch.co

5.0 stars on Clutch

EverHelp provided remote support for administrative tasks such as email management, scheduling, and data entry, as well as communication and project management. Their service also included personal assistance. Key deliverables were on time, accurate document handling, and regular progress updates.

Marie Sharapa
Review from Clutch.co

5.0 stars on Clutch

We have a dedicated team that handles support 24/7. The agents provide support for our users in live chat in real time through a Zendesk platform. C1 English skills help them properly handle the issues.

Alina Maximova
Review from Clutch.co

5.0 stars on Clutch

We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements.

Julia Klotsko
Review from Clutch.co

5.0 stars on Clutch

Within the last 2 years we have created a number (10+) separate dedicated teams with Everhelp, which support our growing products whereas separate shared teams support the new new launches. Both structures continuously comply with our SLA requirement for FRT, NPS and Backlog.

Bogdan Govorun, CFA
Review from Clutch.co

Support that truly cares

We’re committed to being your partner in technical customer support and success.

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