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Customer support
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Customer support
eCommerce & Marketplaces

Building Support for Swappie with 35% Greater Resource Efficiency

↓77%

Cost
per resolution

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Customer support
Email
Customer support
SaaS & App

Scaling Peak Season Support for Headway & Keeping 79% CSAT

75%

FCR

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Customer support
Technical support
SMM
Content creation
Live Chat
Email
Phone
Social Media
Review platforms
Customer support
SaaS & App

How a SaaS Startup Scaled to 40K Tickets with EverHelp

1 min

FRT

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Back-office
Customer support
Live Chat
Back-office
Energy & Utilities

Cutting Resolution Times by 64% for SaaS Project StreetCrowd

5,000+

requests
per months

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Customer support
SMM
Email
WhatsApp
Facebook Messenger
Back-office
eCommerce & Marketplaces

Closing Peak Seasons with 95% CSAT for eCommerce Brava Fabrics

↓34.2%

FRT

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Customer support
Email
Social Media
Widget
Customer support
SaaS & App

Building Support for Relatio from Zero & Hitting 86% CSAT Within a Year

4 min

FRT

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Customer support
Billing support
Email
Widget
Social Media
Startup support
SaaS & App

How Skyfluence Scaled Support to Include 3 Channels & Established 84.1% CSAT

5 min

FRT

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Customer support
Email
Customer support
SaaS & App

Cutting 207-hour FRT to 5 min for a SaaS Live Chat App Mili

5 min

ART

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Customer support
Live Chat
Email
In-app
Customer support
SaaS & App

Expanding Support for Liven to Reach 5 Min Full Case Resolutions

5 min

FRT

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Startup support
Email
Klantenondersteuning en -beheer
SaaS & App

Wisey Grows to 5,400 Monthly Requests with 85% CSAT via EverHelp

↓95.8%

FRT

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Customer support
Email
Widget
Social Media
Customer support
SaaS & App

Reducing FRT by 98% for a SaaS Project PlantIn

81%

CSAT

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Customer support
Sales services
Email
Live Chat
Customer support
SaaS & App

How Lumi Went from 1 Agent to a 36-Stylist Operation Handling 60K+ Requests a Month

60,000+

monthly
requests

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Customer support
Email
Widget
Social Media
Customer support
Gaming & Entertainment

How Keiki Cut FRT by 97% & Reduced Refund Rates by 10% with EverHelp

83%

CSAT

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Customer support
Back-office
SMM
Email
Phone
Social Media
Billing
Customer support
SaaS & App

SaaS Project Forma Scales Support & Saves 80K$ via Automation

93%

QC Score

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