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A book summary app
Customer support
SaaS & Software

Headway is the world's most downloaded book summary app. It offers summarized nonfiction bestsellers in audio and text, as well as daily insights and gamified challenges.

75%

FCR

79%

CSAT
Beach resort. Hospitality customer support case study
Customer support
Hospitality

Our client is an all-inclusive resort offering accommodation, dining, and recreational facilities. Located in a scenic coastal destination, the resort caters to travelers seeking relaxation and world-class hospitality.

2 min

FRT

87%

CSAT
Application that provides styling services for people worldwide.
Customer support
Sales services
SaaS & Software

Title is a startup application project that focuses on providing styling services for individuals worldwide.

20 sec

FRT

50K

Requests
Retail & eCommerce Logistics Provider
Customer support
Logistics

Our client provides end-to-end logistics solutions for eCommerce businesses, including warehousing, fulfillment, last-mile delivery, and returns management.

84%

CSAT

90%

Order fills
A mockup of smartphones with a car-sharing platform and a map
Back-office
Customer support
Energy & Utilities

StreetCrowd is a startup app that connects users with shared mobility providers, allowing them to earn money by relocating cars, charging electric vehicles, and completing other service tasks.

10 min

FRT

<64%

MTTR
Audio and video transcription application
Customer support
SaaS & Software

The client is an online transcription tool that allows users to turn any audio and video materials into structured text documents.

2x

RT

24/7

Support
Brava fabrics eCommerce marketplace page
Back-office
e-Commerce & Marketplaces

Located in Barcelona, Brava Fabrics creates sustainable and fashionable clothing.

95%

CSAT

6.3K

requests
A plane travelling through the clouds
Back-office
Hospitality

Our client is a leading leisure travel agency that provides clients with curated vacation packages, last-minute getaways, and personalized travel planning services.

5 min

FRT

82%

CSAT
Relatio website main page on desktop and mobile
Customer support
SaaS & Software

Relatio is a website dedicated to teaching users how to build harmonious and meaningful relationships.

4k+

Requests

2 min

FRT
Boxes in the warehouse waiting to be shipped
Customer support
Logistics

Our client specializes in providing comprehensive supply chain and freight management solutions.

7.5K

inquiries

98%

CSAT
Skyfluence platform page on desktop and mobile versions
Startup support
SaaS & Software

Skyfluence is a platform that offers monthly challenges designed to help users achieve a wealthier or healthier lifestyle.

10k+

Requests

5 min

FRT
A monitor featuring the list of movies on the online streaming platform.
Customer support
Gaming & Entertainment

Our client is a leading streaming service offering a vast library of movies, TV shows, and original content to users worldwide.

7 min

FRT

94%

CSAT
Rewards and chats pages on Milli mobile app
Customer support
SaaS & Software

Mili is a video chat app that makes meeting new people and finding your community online easier.

2.5k+

Requests

4 min

FRT
Various tastefully printed postcards
Customer support
Back-office
e-Commerce & Marketplaces

Our client is a leader in the mass customization of a wide variety of products, from clothing to home decor.

€144K

saved

15

agents
Liven mobile application
Customer support
SaaS & Software

Liven is an app designed to help users manage stress, anxiety, and procrastination through personalized assessments.


86%

CSAT

2 min

FRT
Online ordered packages delivered to the doorstep
Startup support
e-Commerce & Marketplaces

Our client is a newly developed mobile & web marketplace app for locals. It is designed to make shopping for various products, from books to home items, available wherever and whenever you are.

3 min

FRT

85%

CSAT
Wisey startup platform on desktop and mobile versions
Startup support
SaaS & Software

Wisey is an online platform that helps people who are struggling with procrastination.

85%

CSAT

9 min

FRT
Customer support
SaaS & Software

Plantin - is a plant identifier app with a database of more than 17,000 species.

81%

CSAT

8 min

FRT
A person using the digital bank app
Back-office
Fintech

Our client is a fast-growing UK digital banking app. They provide users with secure and convenient financial solutions, including real-time transactions, budget tracking, and loans.

2 min

FRT

15K

requests
Customer support
Sales services
SaaS & Software

Lumi is an innovative online platform that brings personalized styling services to users worldwide.

20 sec

FRT

92%

CSAT
Trading trends analytics
Technical support
Fintech

Our client is a reputable online trading platform that offers access to various financial markets, including stocks, forex, cryptocurrencies, and commodities.

10K

inquiries

96%

CSAT
Customer support
Gaming & Entertainment

Keiki is the ultimate edutainment tool for toddlers and preschoolers.

9 min

FRT

83%

CSAT
A notebook ready for making notes for language learning
Customer support
SaaS & Software

Our client is an app that helps millions of learners enrich their vocabulary anywhere, anytime.

5 min

FRT

+17%

CSAT
Customer support
SaaS & Software

PDF Master is an innovative tool designed to simplify PDF editing and conversion.

50k+

Requests

5 min

FRT
A sleep-tracking app featuring a bedtime setting with a bed, alarm clock, and a book.
Customer support
SaaS & Software

This app offers the perfect sleep solution for those who want to fall asleep quickly and wake up recharged and energized.

10 min

FRT

+26%

CSAT

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