Travel contact center outsourcing for seamless journeys

Seasonal surges are the main reason travel companies outsource. Our model can scale up to 50 agents per month using volume forecasts and industry peak calendars.
‍

AI triage with our AI agent, Evly, absorbs routine queries like flight checks and booking confirmations instantly during peak season. This way, human agents stay focused on complex re-bookings during the busiest windows, keeping response times at 45 seconds at all times. Give it a try with a small team and scale when you're ready. No lock-in plans; pay for what you really use.

When a hub goes into ground stop, volume spikes 400–600% in minutes. We handle it with omnichannel, in two ways, simultaneously:
‍

• AI side: Automated triage re-books straightforward itineraries immediately.
• Human side: Our GDS-certified agents handle the rest: multi-segment re-routing, downgrade compensation, and voucher coordination with airport ops.
  ‍

All IROP agents work from your SOPs, not generic scripts. Fast, accurate resolution at this stage is also what drives first call resolution rates – the metric airlines and OTAs watch most closely after a disruption event.

‍

Travel clients typically see 25–50% cost savings vs. in-house teams once you account for recruitment, training, and attrition. Real‑time GDS integration and trained agents significantly reduce manual data entry errors, overbooking risk, and cancellation rates by automating availability and rate updates across channels.
‍

At EverHelp, we help travel and tourism businesses reduce costs by 40%+ without compromising service quality. Contact us to see how much you could save.

‍

We strictly follow travel support PCI & GDPR compliance. Card data is tokenized, so agents never see full numbers. All sessions use encrypted recording and screen-sharing protocols. Role-based access limits data exposure to the minimum necessary, with systems audited internally by independent third parties.

Yes. All agents complete full certification in Amadeus, Sabre, and Galileo global distribution systems (GDS) before handling live bookings. Per the IATA Global Passenger Survey, booking errors and poor post-booking communication rank among the top passenger complaints. The 2026 Amadeus Travel Trends Report confirms that GDS-proficient agents drive higher conversion and lower error-related refund rates.

We make it happen through a human + AI support model. Evly, our AI agent, handles high-volume, repeatable queries in 15 seconds:

• Flight status
• Itinerary resends
• Check-in reminders
• Baggage policy inquiries
  ‍

Human agents handle everything that needs judgment and empathy:

• Re-routing
• Complaints
• Loyalty escalations
• Special assistance requests (e.g., medical or accessibility needs)

Smart escalation detects frustration signals and routes to a human agent proactively, before the traveler has to ask twice. That balance between speed and empathy is exactly what separates proactive customer service from reactive damage control, and it's what keeps customer satisfaction scores high even when things go wrong.

‍

Read our AI customer service playbook to see how the magic happens in real cases!