CSAT
84,1%
FRT
5 min
Location
Cyprus
Languages
English
Channels
Email, widget, social media
Tools
Zendesk automation, Kaizo QC, Slack escalations
Services
Customer support
Billing support
Technical support
SMM
Team size
12 support agents, 1 billing agent
Skyfluence is a personalized beauty platform that uses AI to help users develop their makeup skills and skincare routine. Users start with a short quiz and photo upload, and the platform's AI analyzes their face shape, features, and preferences to generate a custom beauty profile. Skyfluence has become a beloved application among 100K+ users, with 90% reporting improved confidence in their makeup.
Everhelp is a Result-as-a-Service ecosystem for customer support outsourcing. We believe great support drives real outcomes, and we deliver just that. That’s why, instead of offering standardized service packages, we first align with each client on their desired targets and then assemble a system of processes, trained agents, and AI technology to reach them.
Since our founding in 2021, we've scaled from 5 employees to 1,000+ agents across 4 continents. We've worked with 125+ clients and received 8 industry awards, which include (but aren’t limited to):
As we moved to a more complex human + AI support model, Evly, our proprietary AI customer service agent, has become a core part of our operation. Built on everything we've learned about delivering exceptional customer experiences and paired with our expert agents, it helps clients:
Our mission is simple: to turn your support operations into a real growth driver for your business.
When Skyfluence reached out to the Everhelp team, the product was still very young. They sought a partner who would help them establish good customer relationships from the get-go. Before we started working, the client’s support:
Everhelp recognized and assessed the challenges the client ran into with their new product and came up with a unique and organized solution to bring their customer support efforts to a higher level:
Support Team
Support Operations
Automation
Customer Relationships
The team composition was perfect. They were deep into their work. We were satisfied, also, communication with the Integration Manager Ruslana was very pleasant, she is real professional.
Anastasia Bilohub
Marketing Manager, Devo Solutions
To help Skyfluence further improve both their brand presence and support system, we are planning on:
FAQ
Skyfluence was a very young product with no established support processes or team in place. They had only ever received 2 support tickets, each taking 90 hours to resolve. They also had unresolved disputes with payment providers around charges and unrecognized transactions, and no dedicated person to handle them.
EverHelp structured the work across three areas. For the team, they developed a recruitment process, hired 6 dedicated agents and 1 billing specialist, and launched regular training sessions with a reward program to maintain performance. On the operations side, they built a knowledge base, expanded to email, widget, and social media channels, improved escalation processes, and introduced performance metrics. For customer relationships, they set up a satisfaction survey and a feedback loop feeding insights into product development.
EverHelp brought the first response time down to 5 minutes and the full resolution time to 54 minutes, achieving a CSAT score of 84.1%. This is a significant turnaround for a product that previously took 90 hours to close a single ticket.
EverHelp appointed a dedicated billing specialist to manage the high volume of disputes with payment providers. This specialist focused specifically on complaints around charges and unrecognized transactions, ensuring these sensitive cases were handled consistently and efficiently rather than being mixed into the general support queue.
EverHelp built clear reporting and communication systems that give Skyfluence full visibility without day-to-day management. This includes dashboards with key metrics, performance reports with insights, regular sync calls with actionable updates and risk flags, and immediate escalation for critical issues or SLA risks.
EverHelp plans to automate notifications around renewals and charges to reduce billing dispute volume before it reaches the support queue. They will also introduce Evly AI to handle the high share of routine subscription and account queries, and expand the existing knowledge base into a full self-service hub for users.
See what our clients have to say about the way we handled their support.
I was impressed with their flexibility and speed. EverHelp assembled a team in a matter of days, set up clear automated and standardized processes, and immediately brought our SLAs to a whole new level.
EverHelp has quickly understood our business and adapted to our way of working. Their team felt more like an extension of ours than an outside vendor.
Thanks to the efforts of EverHelp, our customer satisfaction increased significantly and we achieved a 4.8/5 rating on product review platforms.
In over 30 years of entrepreneurship, I have rarely worked with a team this professional and responsive.
I was impressed with their flexibility and speed. EverHelp assembled a team in a matter of days, set up clear automated and standardized processes, and immediately brought our SLAs to a whole new level.
EverHelp has quickly understood our business and adapted to our way of working. Their team felt more like an extension of ours than an outside vendor.
Thanks to the efforts of EverHelp, our customer satisfaction increased significantly and we achieved a 4.8/5 rating on product review platforms.
In over 30 years of entrepreneurship, I have rarely worked with a team this professional and responsive.
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