CSAT scores
83%+
Deliver quick responses
>45 sec
Location
USA
Languages
English
Channels
Chat, email, phone, review platforms, social media
Tools
AI agent, IVR & voicemail, Airtable, cancel chatbot
Services
Customer support
Technical support
SMM
Content creation
Team size
14 agents
Title is a startup application project focused on providing styling services to individuals worldwide. With over 20 million downloads and an average rating of 4/5 stars, the project has gained recognition as a go-to styling solution.
EverHelp is an industry-leading provider that combines human + AI efforts to deliver custom support outsourcing services. Since our founding in 2021, we have scaled from 5 employees to 1,000+ agents across 4 continents and have worked with over 100 clients. But great support today isn't just about people, but about pairing the right humans with the right technology. That's why we combine our expert agents with Evly, our agentic AI built on everything we've learned about delivering exceptional customer experiences. Evly:
The result? A seamlessly blended human + AI support model that helps our clients:
The client reached out to EverHelp as a startup needing to establish a well-organised support system:
As Title decided to grow with us, we introduced a scalable, tiered support structure that covers all their main customer touchpoints.
Level 1 Support (Customer Service):
Level 2 Support (Technical & Billing):
Phone Support:
Community & Content Team:
To help Title handle the growing ticket volume, we deployed a custom-trained AI customer service agent. This solution now resolves 65% of all requests end-to-end. Combined with Title’s existing chatbot, our agent has automated 74% of all public replies, allowing our human team to operate on a 16/7 schedule (down from 24/7) without sacrificing quality.
I was impressed with their flexibility and speed. EverHelp assembled a team in a matter of days, set up clear automated and standardized processes, and immediately brought our SLAs to a whole new level.
Craig Whitmer
Vice President at Grubhub
As of now, the key focus for EverHelp is increasing the percentage of tickets handled automatically. We are also working on:
FAQ
We build clear reporting and communication systems that allow us to stay fully informed about all the ongoing support processes through:
After all, our role as your partner is to proactively provide you with information on trends, flag potential risks, and suggest service improvements before they become real issues.
As EverHelp acts as a strategic partner, we constantly utilize our specialized expertise to:
At EverHelp, we don’t simply replace your in-house team. Our main goal as your outsourced partner is to bring the expertise, structure, and strong management practices that allow us both to maintain high service quality and exceed expectations across key metrics. Our mission is to ensure your customers feel the same (or an even higher) level of care as they would with in-house support, while your business gains measurable value, scalability, and performance improvements.
Measurable improvements in CSAT are typically seen within the first 1–2 months after we take over. Our teams follow proven onboarding and training processes, ensuring agents quickly understand your product, tone, and customer expectations. We implement data-driven quality monitoring from day one, identifying gaps and proactively coaching agents. In many cases, clients report noticeable CSAT gains even in the first few weeks, with steady growth as the team fully ramps up.
It usually takes around 4 weeks to get the Everhelp team up and running, and requires almost no time from your internal team. We handle the bulk of onboarding and knowledge transfer ourselves, covering all key steps of the process:
In practice, your team’s involvement is limited to critical guidance and approvals, while Everhelp drives the day-to-day ramp-up.
See what our clients have to say about the way we handled their support.
I was impressed with their flexibility and speed. EverHelp assembled a team in a matter of days, set up clear automated and standardized processes, and immediately brought our SLAs to a whole new level.
EverHelp has quickly understood our business and adapted to our way of working. Their team felt more like an extension of ours than an outside vendor.
Thanks to the efforts of EverHelp, our customer satisfaction increased significantly and we achieved a 4.8/5 rating on product review platforms.
In over 30 years of entrepreneurship, I have rarely worked with a team this professional and responsive.
I was impressed with their flexibility and speed. EverHelp assembled a team in a matter of days, set up clear automated and standardized processes, and immediately brought our SLAs to a whole new level.
EverHelp has quickly understood our business and adapted to our way of working. Their team felt more like an extension of ours than an outside vendor.
Thanks to the efforts of EverHelp, our customer satisfaction increased significantly and we achieved a 4.8/5 rating on product review platforms.
In over 30 years of entrepreneurship, I have rarely worked with a team this professional and responsive.
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