Title

The client reached out to EverHelp as a startup needing to establish a well-organized customer support system:

• The project didn’t have a working customer support team on its board.
• They wanted to establish an online presence for their newly-developed platform.
• Title wanted to provide users with a seamless experience while working with their platform.

We’ve analyzed the client’s needs and requests and came up with a chain of unique solutions to help them reach their business goals:

• First, we sourced and hired a dedicated team of 20 customer support representatives, which allowed us to establish a quick first response time of 20 seconds.
• With such a team of support agents, Title was able to handle 9.7K chat queries, and 40.5K of other incoming tickets, handling in general around 50K monthly requests.
• Additionally, our team found 5 billing agents to proactively deal with refund cases, allowing us to drop the refund rates from 12% to 4%.
• Next, we provided the Title with SMM services to help them establish a solid social media presence and popularize their online platform.
• EverHelp recruited 40 stylists to guarantee professional styling services for Title’s users.
• Our efforts boosted positive feedback, raising the Title’s TrustPilot review score from 3.7 to 4.4 points out of 5 in total.