Your trusted growth partner
At EverHelp, we specialize in providing comprehensive customer service outsourcing solutions crafted to your unique needs.
Challenges
The client reached out to EverHelp as a startup needing to establish a well-organized support system:
- The project didn’t have a working customer support team on its board.
- They wanted to establish an online presence for their newly-developed platform.
- Title wanted to provide users with a seamless experience while working with their platform.
Solution
We’ve analyzed the client’s needs and requests and came up with a chain of unique solutions to help them reach their business goals:
- First, we sourced and hired a dedicated team of 20 customer support representatives, which allowed us to establish a quick first response time of 20 seconds.
- With such a team of support agents, Title was able to handle 9.7K chat queries, and 40.5K of other incoming tickets, handling in general around 50K monthly requests.
- Additionally, our team found 5 billing agents to proactively deal with refund cases, allowing us to drop the refund rates from 12% to 4%.
- Next, we provided the Title with SMM services to help them establish a solid social media presence and popularize their online platform.
- EverHelp recruited 40 stylists to guarantee professional styling services for Title’s users.
- Our efforts boosted positive feedback, raising the Title’s TrustPilot review score from 3.7 to 4.4 points out of 5 in total.
Results
20 sec
First response time
4.4
Trustpilot score
20
Dedicated support agents
5
Billing agents
50K
Monthly requests
4%
Refund rate
Challenges
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Your trusted growth partner
At EverHelp, we specialize in providing comprehensive customer service outsourcing solutions crafted to your unique needs.
