Pricing that meets diverse support needs

Whether you're a startup looking for hourly-rate outsourcing or a growing business needing a dedicated support team, we're here to help. As your business grows, your benefits expand, too.

Talent only

From onboarding to training, we help with building a strong team from the start.
Team size
2+
Channels
All channels
FRT for emails
per SLA
FRT for chats
per SLA
Agents
Dedicated
Support Team Lead
Add-on
Delivery Manager
Add-on
Integration Manager
Add-on
Operations Manager
Add-on
Quality Control Manager
Add-on
Agent training
Add-on
Flexible contract
30-day notice
Billing model
Cost per agent, monthly billing
Best-in-class software
Add-on

Shared team

With a shared support team, you get quick, scalable and a cost-effective solution.
Team size
5+
Channels
24/7 email & chat support
FRT for emails
Up to 1 hour
FRT for chats
Up to 5 min
Agents
Shared
Support Team Lead
Shared
Delivery Manager
Shared
Integration Manager
Dedicated
Operations Manager
Shared
Quality Control Manager
Shared
Agent training
Included
Flexible contract
30-day notice
Billing model
Cost per ticket, monthly billing
Best-in-class software
Included

Dedicated team

Achieve guaranteed quality and tailored support service designed to drive your ROI growth.
Team size
5+
Channels
All channels
FRT for emails
Up to 10 minutes
FRT for chats
Up to 1 min
Agents
Dedicated
Support Team Lead
Dedicated
Delivery Manager
Shared
Integration Manager
Dedicated
Operations Manager
Shared
Quality Control
Dedicated
Agent training
Included
Flexible contract
90-day notice
Billing model
Cost per agent, monthly billing
Best-in-class software
Add-on
Talent only
Shared team
Dedicated team
Talent Acqusition
Hiring talents
Candidate assessment
InTEGRATION AND TRAINING
Integration
add-on
add-on
Basic training
Candidate nesting
add-on
Training program development
add-on
add-on
Continuous learning
add-on
add-on
Knowledge base
add-on
add-on
QUALITY ASSURANCE
Process evaluation
add-on
QC Manager per 7 agents
add-on
Team Lead per 15 agents
add-on
KPI performance analysis
add-on
AI-guided quality check
add-on

Launch timeline

If we start today...
Sign up
in 1-2 days
Kick-off meeting
in 7 days
Meet integration team
in 14 days
Meet candidates
in 21 days
Training
in 28 days
Launch

Your trusted growth partner

At EverHelp, we specialize in providing comprehensive customer service outsourcing solutions crafted to your unique needs.
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Thank you!

Our team will reach out to discuss how we can boost your customer support with solutions that fit your needs.
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Which plan aligns best with my business goals?

Consider a talent-only service plan if you want to build and manage a top-tier support team but need help finding the suitable agents.
A shared team is the way to go for fast, scalable, and cost-effective support.
The dedicated team plan is the best choice if consistent quality and a customized support experience that matches your business goals are your top priorities.

Can I have any guarantee and money-back policy?

While we don’t deliver a money-back policy, we provide a flexible contract. All our contracts are designed for a one-year commitment, with a flexible termination option that requires a 30-day notice for the shared team plan and a 90-day notice for the dedicated team plan. This structure helps us maintain the high standards and consistent performance you expect. We also work closely with KPIs and assign a dedicated Quality Manager for both plans.

We're committed to building long-term partnerships that drive mutual success, and that's the reason why we stand by the quality of our services.

What if my support needs expand?

We’re fully scalable and ready to adapt to your business’s growth. As your needs evolve, we can easily adjust to accommodate peak seasons or increased demand. Plus, you can switch between plans, ensuring you always have the right level of support.

How is cost per ticket counted?

A Chat ticket is defined as one complete conversation, from the initial query to resolution, regardless of how many messages are exchanged. An email ticket is defined as a unique and complete answer to a customer query.

Do support agents cover different languages?

For shared team, we ensure all non-native agents have C1+ English language level and cover other languages using AI translation tools. For dedicated team and talent only, we hire expert agents who have close to native level of required languages, not only English.

How does the support agent recruiting process look like?

Our recruiting experts hand pick the finest talents to create a customer-centric team that consistently exceeds service quality expectations.
Here are the steps involved in recruiting our support agents:

Step 1: CV Prescreen
We review applicants' CVs to assess their qualifications and relevant skills.

Step 2: Interview with recruiter
Shortlisted candidates participate in an interview to assess their soft skills and ensure mutual expectations match.

Step 3: Test task
Candidates may be given a test task to evaluate their hard skills.


Step 4: Interview with senior specialist
Successful candidates proceed to an interview with a support lead to assess their industry knowledge and teamwork skills.


Step 5: Bar raising
The final step involves double-checking the skills to ensure the candidates meet 100% quality.

If you opt for Talent Only service plan, you can either participate in onboarding interviews or outsource it 100%.

Are there any additional fees?

We have an integration fee that covers seamless integration into your current systems and tools and the development of a comprehensive knowledge base to enhance support and streamline operations. A fee may also apply for personalized extras to meet your specific needs.

How is quality assessed and assured?

We assign quality managers who regularly evaluate our dedicated and shared plans to ensure top performance. They assess agents using quality scores based on several criteria, including ticket resolution speed, resolution success, tone of voice, and play book adherence. Additionally, we integrate AI tools for automated quality checks on some tickets, enhancing accuracy and efficiency in our assessments.

Which training materials are required?

In order to ensure that our support agents seamlessly integrate with your team, we aim to mirror your internal processes during training. Any materials you can provide will be invaluable for equipping our team. Once our training team reviews your existing processes and documentation, we will inform you if any gaps could enhance the training process. If necessary, we can assist in creating the content needed to ensure a streamlined training program.

What security measures do you have in place?

We take security seriously.

1. A two-tiered firewall architecture provides an added layer of protection against unauthorized access.

2. Disk encryption & data loss prevention ensure the confidentiality and integrity of stored data.

3. LDAP authentication secures safe user authentication and access control.

4. File integrity management to monitor and detect any unauthorized modifications to files.

5. PCI, DSS certified & GDPR-compliant to prove our quality standards.