Your trusted growth partner
Social media customer service that builds brand loyalty
Ensure faster replies, get happier customers, and complete more sales with a team of proactive agents handling every message.
Social media monitoring services that handle it all
Social media interaction goes far beyond just DMs.
It includes organization, moderation, and cultivation of media environments to provide prime social media customer care and support.
Tone of voice development
Social media brand tracking
Instant message responding
Social media moderation
Why brands outsource social media support services to us
To provide effective customer service via social media, it has to be focused on customer acquisition, engagement, and retention. That’s exactly what our social media customer service solutions are built to do.
Customizable service
Easily adjust to changing demands with our outsourced social media customer service, scaling your team up and down at any time. We offer 3 cooperation models to match your desired support size and general business needs. We follow your workflow, not make you follow ours.
24/7 support
Some customers may be night owls, and we will make sure that they receive the customer service via social media whenever they log in. Our agents operate in local time zones, so they are always fresh and ready for social media inbox management.
Multilingual agents
Make sure your audience and business speak the same language. Not only will we match your tone of voice, but also provide multilingual social media services in over 30 languages, to nurture your connection to clients worldwide.
Feedback analysis
We don’t just reply, we listen. With smart AI-powered feedback analysis, we track what your customers are asking, where they’re struggling, and how they feel about your product, so your social media customer experience keeps getting better and your brand grows bigger.
Launch timeline
Ready to fill in the gaps in your support experience?
Outsourced social media support that matches your industry
SaaS & Software
Build a strong brand identity and facilitate customer acquisition through social media customer service that keeps your users engaged and their questions – answered.
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E-Commerce & Marketplaces
Stop losing sales and establish a loyal customer base using social media for eCommerce support.
Hospitality
Enhance guest satisfaction and drive repeat bookings by using social media engagement services to deliver fast, personalized support and resolve issues before they impact your reputation.
Gaming & Entertainment
Make exceptional player support a reality using a social media contact center to engage with users and use their feedback to level up your game.
Fintech
Facilitate customer retention through social media support, proactively reaching out to your clients and resolving their concerns 24/7.
Various service integrations available
We can integrate with all major CRM systems or add a new integration just for you.
Seamless omnichannel assistance
Stay connected with your customers. Aside from contact center services for social media, EverHelp allows seamless communication across other channels for a consistent, high-quality customer experience.
Email support
Say goodbye to inbox overload. Outsource email support services to us, and let our team handle everything, from monitoring incoming messages to answering customer requests, so your clients always feel heard and supported.
Call center services
Delegate your call center customer service to us and stay focused on growing your business. Our experienced agents resolve customer inquiries and connect with potential clients, ensuring every call strengthens your brand and builds lasting relationships.
Live chat assistance
Deliver quick customer assistance with our live chat outsourcing services. Let our team answer incoming requests, so your customers get fast and relevant answers while you focus on improving your business.
Security is our priority
When outsourcing social media monitoring to us, you can rest assured that customer data and all service systems are consistently protected, adhering to industry-leading practices and protocols for companies providing customer service through social media.
PCI — Security Standards Council
As a PCI DSS Level 1 third-party service provider, we follow the highest security protocols to protect payment data and reduce the risk of fraud during the business process. We are dedicated to maintaining secure systems that protect sensitive financial information during all social media BPO operations.
GDPR Compliance
Your privacy and data protection are central to our operations as your social media customer service outsourcing partner. We are fully GDPR-compliant, ensuring that personal data is handled with the highest level of security and care, in line with international regulations for outsourcing companies.
5.0 stars on Clutch
EverHelp improved user satisfaction and positive feedback on overall experience rising. The team was very punctual, and we also had an excellent match with Team Lead Valentyna.
5.0 stars on Clutch
EverHelp aids our users in resolving installation issues and provides ongoing assistance during software usage. Our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries.
5.0 stars on Clutch
EverHelp provided remote support for administrative tasks such as email management, scheduling, and data entry, as well as communication and project management. Their service also included personal assistance. Key deliverables were on time, accurate document handling, and regular progress updates.
5.0 stars on Clutch
We have a dedicated team that handles support 24/7. The agents provide support for our users in live chat in real time through a Zendesk platform. C1 English skills help them properly handle the issues.
5.0 stars on Clutch
We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements.
5.0 stars on Clutch
Within the last 2 years we have created a number (10+) separate dedicated teams with Everhelp, which support our growing products whereas separate shared teams support the new new launches. Both structures continuously comply with our SLA requirement for FRT, NPS and Backlog.
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