Industries
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FINTECH Customer Support Outsourcing

Fintech customer service, done right

Our expert agents manage everything from troubleshooting digital payments to assisting with account management, ensuring smooth, efficient, and seamless customer experiences.

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A Google Pay app opened on the phone.

Fintech support for lasting ROI

Experience ROI growth as satisfied customers stay longer, make more transactions and become true brand advocates facilitating business growth in the fintech industry.

<45 sec

First response time on chats

>40%

Decrease in operational costs

>50%

faster kyc verification time

Customer support that results in higher occupancy rates

Our solution:

It’s imperative to swiftly resolve trading issues during peak market hours. Work with our support team, trained to act fast, fixing problems before they escalate into financial losses or account cancellations. Be sure all issues are seamlessly handled with precision and care, no matter how complex.

By delivering real-time solutions, our agents keep your customers satisfied during high-stakes moments. Whether managing last-minute requests or complex errors, we guarantee that time-sensitive queries are resolved quickly and efficiently to maintain the highest CSAT.

Our solution:

Effortlessly resolve fintech-specific issues, such as transaction discrepancies and refunds, with a specially trained team that becomes experts in your fintech product. Our thorough training ensures that your customers receive accurate and timely support whenever they reach out.

This personalized expertise builds trust with your customers. By offering swift and reliable solutions, we help your customers feel secure, leading to stronger loyalty and higher long-term retention rates.

Our solution:

Leverage the power of AI-driven analytics to enhance the accuracy and speed of your omnichannel support. With our AI tools processing large volumes of data, you will be able to provide fast, data-driven responses, even during high transaction periods.

By combining human expertise with AI precision, we ensure quick resolutions without sacrificing quality. This results in higher operational efficiency and exceptional fintech customer satisfaction.

Our solution:

Trust is essential in fintech, and we build it by tailoring customer interactions through human support. With our agents and customer data, you will easily provide personalized responses, ensuring each user feels prioritized, understood, and valued.

This approach fosters a deeper connection with your clients, enhancing their confidence in your brand. Personalized support services build trust, increasing satisfaction and customer loyalty.

Our solution:

Rest assured that your sensitive financial data is handled in compliance with GDPR, CCPA, and other regulations for fintech companies. We ensure that customer information, including bank accounts and credit scores, is securely protected.

‍We regularly audit our security measures to uphold the highest standards. Your customers’ data is safe with us, providing them peace of mind when using your financial services.

Our solution:

Provide your VIP clients with dedicated, personalized attention, ensuring their needs are met promptly and efficiently. We offer white-glove customer care service, handling their complex inquiries with expertise and attention to detail.

By delivering exceptional support to your VIP customers, we help you maintain strong relationships with your most important users, enhancing loyalty and retention. This premium care ensures they feel valued and continue to trust your high-quality product and brand.

Ready for time-sensitive queries

Our solution:

It’s imperative to swiftly resolve trading issues during peak market hours. Work with our support team, trained to act fast, fixing problems before they escalate into financial losses or account cancellations. Be sure all issues are seamlessly handled with precision and care, no matter how complex.

By delivering real-time solutions, our agents keep your customers satisfied during high-stakes moments. Whether managing last-minute requests or complex errors, we guarantee that time-sensitive queries are resolved quickly and efficiently to maintain the highest CSAT.

Deep product knowledge

Our solution:

Effortlessly resolve fintech-specific issues, such as transaction discrepancies and refunds, with a specially trained team that becomes experts in your fintech product. Our thorough training ensures that your customers receive accurate and timely support whenever they reach out.

This personalized expertise builds trust with your customers. By offering swift and reliable solutions, we help your customers feel secure, leading to stronger loyalty and higher long-term retention rates.

Integration of AI for precise outcomes

Our solution:

Leverage the power of AI-driven analytics to enhance the accuracy and speed of your omnichannel support. With our AI tools processing large volumes of data, you will be able to provide fast, data-driven responses, even during high transaction periods.

By combining human expertise with AI precision, we ensure quick resolutions without sacrificing quality. This results in higher operational efficiency and exceptional fintech customer satisfaction.

Customized interactions to build trust

Our solution:

Trust is essential in fintech, and we build it by tailoring customer interactions through human support. With our agents and customer data, you will easily provide personalized responses, ensuring each user feels prioritized, understood, and valued.

This approach fosters a deeper connection with your clients, enhancing their confidence in your brand. Personalized support services build trust, increasing satisfaction and customer loyalty.

Adherence to data protection laws

Our solution:

Rest assured that your sensitive financial data is handled in compliance with GDPR, CCPA, and other regulations for fintech companies. We ensure that customer information, including bank accounts and credit scores, is securely protected.

‍We regularly audit our security measures to uphold the highest standards. Your customers’ data is safe with us, providing them peace of mind when using your financial services.

Support for premium clients

Our solution:

Provide your VIP clients with dedicated, personalized attention, ensuring their needs are met promptly and efficiently. We offer white-glove customer care service, handling their complex inquiries with expertise and attention to detail.

By delivering exceptional support to your VIP customers, we help you maintain strong relationships with your most important users, enhancing loyalty and retention. This premium care ensures they feel valued and continue to trust your high-quality product and brand.

How clients awesomize with EverHelp

Customer support
e-Commerce & Marketplaces

Mobile & Web Marketplace App

Our client is a newly developed mobile & web marketplace app for locals. It is designed to make shopping for various products, from books to home items, available wherever and whenever you are.

3 min
FRT
85%
CSAT
Explore more
Online ordered packages delivered to the doorstep
Customer support
Gaming & Entertainment

Online Streaming Service

Our client is a leading streaming service offering a vast library of movies, TV shows, and original content to users worldwide.

7 min
FRT
94%
CSAT
Explore more
A monitor featuring the list of movies on the online streaming platform.
Customer support
SaaS & Software

Language Learning App

Our client is an app that helps millions of learners enrich their vocabulary anywhere, anytime.

5 min
FRT
+17%
CSAT
Explore more
A notebook ready for making notes for language learning
Customer support
Fintech

Digital Banking App

Our client is a fast-growing UK digital banking app. They provide users with secure and convenient financial solutions, including real-time transactions, budget tracking, and loans.

2 min
FRT
15K
requests
Explore more
A person using the digital bank app
Customer support
Hospitality

Leisure Travel Agency

Our client is a leading leisure travel agency that provides clients with curated vacation packages, last-minute getaways, and personalized travel planning services.

5 min
FRT
82%
CSAT
Explore more
A plane travelling through the clouds
Technical support
Fintech

Online Trading Service

Our client is a reputable online trading platform that offers access to various financial markets, including stocks, forex, cryptocurrencies, and commodities.

10K
inquiries
96%
CSAT
Explore more
Trading trends analytics
Customer support
Logistics

Supply Chain Management Firm

Our client specializes in providing comprehensive supply chain and freight management solutions.

7.5K
inquiries
98%
CSAT
Explore more
Boxes in the warehouse waiting to be shipped
Back-office
e-Commerce & Marketplaces

Brava Fabrics

Located in Barcelona, Brava Fabrics creates sustainable and fashionable clothing.

95%
CSAT
6.3K
requests
Explore more
Brava fabrics eCommerce marketplace page
Customer support
e-Commerce & Marketplaces

Tailored Printing Company

Our client is a leader in the mass customization of a wide variety of products, from clothing to home decor.

€144K
saved
15
agents
Explore more
Various tastefully printed postcards
Customer support
SaaS & Software

Relatio

Relatio is a website dedicated to teaching users how to build harmonious and meaningful relationships.

4k+
Requests
2 min
FRT
Explore more
Relatio website main page on desktop and mobile
Startup support
SaaS & Software

Skyfluence

Skyfluence is a platform that offers monthly challenges designed to help users achieve a wealthier or healthier lifestyle.

10k+
Requests
5 min
FRT
Explore more
Skyfluence platform page on desktop and mobile versions
Customer support
SaaS & Software

Mili

Mili is a video chat app that makes meeting new people and finding your community online easier.

2.5k+
Requests
4 min
FRT
Explore more
Rewards and chats pages on Milli mobile app
Customer support
SaaS & Software

Liven

Liven is an app designed to help users manage stress, anxiety, and procrastination through personalized assessments.


86%
CSAT
2 min
FRT
Explore more
Liven mobile application
Startup support
SaaS & Software

Wisey

Wisey is an online platform that helps people who are struggling with procrastination.

85%
CSAT
9 min
FRT
Explore more
Wisey startup platform on desktop and mobile versions
Customer support
SaaS & Software

PlantIn

Plantin - is a plant identifier app with a database of more than 17,000 species.

81%
CSAT
8 min
FRT
Explore more
Customer support
SaaS & Software

PDF Master

PDF Master is an innovative tool designed to simplify PDF editing and conversion.

50k+
Requests
5 min
FRT
Explore more
Customer support
Gaming & Entertainment

Keiki

Keiki is the ultimate edutainment tool for toddlers and preschoolers.

9 min
FRT
83%
CSAT
Explore more
Customer support
SaaS & Software

Lumi

Lumi is an innovative online platform that brings personalized styling services to users worldwide.

20 sec
FRT
92%
CSAT
Explore more

Executing experience beyond expectations

1

Offer

We begin by agreeing on the scope of work for support agents and signing the offer. Your dedicated Integration Manager is assigned to ensure a smooth launch of fintech outsourcing.
2

Sourcing

Our recruiting team combines sourcing and headhunting to interview, test, and curate your custom-fit team to support your clients during their customer journey.
3

Integration

As your outsourcing partner, we create an internal knowledge base, develop a training program, and set up processes to align with your service quality and business standards.
4

Training

The team undergoes training and testing to meet your standards. Agents must pass assessments, ensuring they’re fully prepared to provide top-notch customer support in the fintech market.
5

Launch

We test everything during the launch phase while continuing training and making improvements in the customer support services as needed.
6

Growth

Regular reviews and training sessions help fine-tune processes, ensuring your digital customer service team consistently delivers optimal results and a high quality of service.
1

Offer

We begin by agreeing on the scope of work for support agents and signing the offer. Your dedicated Integration Manager is assigned to ensure a smooth launch of fintech outsourcing.
3

Integration

As your outsourcing partner, we create an internal knowledge base, develop a training program, and set up processes to align with your service quality and business standards.
5

Launch

We test everything during the launch phase while continuing training and making improvements in the customer support services as needed.

Support with a personal touch

Let’s collaborate on creating exceptional fintech customer support that feels personal and impactful.

Ready for action?

At EverHelp, we specialize in providing comprehensive customer service outsourcing solutions crafted to your unique needs.

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