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Industry-specific
Outsourcing
Customer Support
Support Benefits

Top Benefits of Outsourcing Hospitality Support During Peak Season

Olha
Delivery Manager
Aug 15, 2025
12
min read
Customer Support

Global Customer Service Standards: Adapting Rules Across Cultures

Daryna
Delivery Manager
Aug 5, 2025
10
min read
Metrics
Industry-specific

How to Reduce Customer Churn: Insights from Top CX Experts

Valentyna
VP of Customer Support
Jun 17, 2025
10
min read
Metrics
Industry-specific
Outsourcing

How Outsourcing Customer Support Can Slash Your Refund Rates

Valentyna
VP of Customer Support
May 19, 2025
13
min read
Metrics
Industry-specific

What Every Business Needs to Know About Preventing Chargebacks

Hlib
Delivery Manager
Apr 14, 2025
15
min read
Outsourcing
Customer Support

Why You Should Outsource Your Multilingual Support

Daryna
Delivery Manager
Mar 3, 2025
10
min read
Customer Support

Multilingual Support and Why You Need It

Daryna
Delivery Manager
Feb 10, 2025
8
min read
Outsourcing
Metrics
Customer Support
Industry-specific

How Outsourcing Customer Support Can Help Reduce Cancellation Rates

Oleksandr
Delivery Manager
Jan 29, 2025
10
min read
Technology
Metrics
Customer Support

Why Data-Driven Customer Support Service is a Must-Have for Your Business

Oleksandr
Delivery Manager
Jan 10, 2025
6
min read
Industry-specific

How to Win a Chargeback as a Merchant: Key Tactics

Valentyna
VP of Customer Support
Dec 20, 2024
10
min read
Customer Support

7 Poor Customer Service Examples to Avoid

Andrii
Chief Commercial Officer
Nov 19, 2024
6
min read
Industry-specific
Metrics

8 Tactics to Reduce SaaS Customer Churn Rate

Nataliia
Chief Executive Officer
Oct 16, 2024
9
min read
Industry-specific
Outsourcing
Customer Support

4 Main Reasons to Outsource eCommerce Customer Service

Andrii
Chief Commercial Officer
Sep 27, 2024
7
min read
AI
Technology

Pros and Cons of AI in Customer Service

Valentyna
VP of Customer Support
Sep 3, 2024
8
min read
Industry-specific

9 Ecommerce Customer Service Mistakes That Will Cost You Dearly

Andrii
Chief Commercial Officer
Aug 13, 2024
7
min read
Outsourcing
Customer Support

The True Outsourced Customer Service Cost: Is It Cheaper?

Valentyna
VP of Customer Support
Jul 25, 2024
11
min read
Industry-specific
Metrics

SaaS Customer Service Solutions to Boost User Satisfaction

Nataliia
Chief Executive Officer
Jul 8, 2024
10
min read
Industry-specific
Customer Support

6 Best eCommerce Customer Service Examples With Tips

Andrii
Chief Commercial Officer
Jun 26, 2024
11
min read
Industry-specific

SaaS Customer Onboarding Tips From Expert Service Team

Valentyna
VP of Customer Support
Jun 3, 2024
8
min read
Industry-specific
Live Chat

8 steps to Implementing eCommerce Live Chat and Enhancing Customer Engagement

Valentyna
VP of Customer Support
May 6, 2024
7
min read
Industry-specific

Ideas for Personalizing Support Across Each Step of Ecommerce Customer Journey

Andrii
Chief Commercial Officer
Apr 1, 2024
9
min read
Outsourcing
Customer Support

Best 6 Customer Service Outsourcing Companies: In-Depth Overview

Nataliia
Chief Executive Officer
Mar 19, 2024
16
min read
Outsourcing
Customer Support

How to Choose Your Customer Service Outsourcing Partner: Quick Checklist

Nataliia
Chief Executive Officer
Mar 11, 2024
10
min read
Industry-specific

2024 E-Commerce Supply Chain Challenges: Top Customer Support Solutions

Valentyna
VP of Customer Support
Mar 1, 2024
11
min read
Industry-specific
Outsourcing

SaaS Customer Support Outsourcing: Common Pitfalls to Avoid

Andrii
Chief Commercial Officer
Feb 26, 2024
11
min read
Metrics
Customer Support

7 Best Customer Loyalty Program Strategies (With Examples)

Valentyna
VP of Customer Support
Feb 20, 2024
11
min read
Metrics

Customer Churn Prediction: How to Identify Early Warning Signs?

Andrii
Chief Commercial Officer
Feb 12, 2024
9
min read
Industry-specific

Check These 10 E-Commerce Support Challenges With Solutions

Nataliia
Chief Executive Officer
Jan 31, 2024
9
min read
Outsourcing
Customer Support

Step-By-Step Guide to Customer Service Outsourcing Process

Valentyna
VP of Customer Support
Jan 22, 2024
18
min read
Industry-specific
Metrics

Non-Intuitive SaaS Customer Support Tips for Customer Retention in 2024

Valentyna
VP of Customer Support
Jan 11, 2024
18
min read
Outsourcing
Customer Support
Support Benefits

Outsourcing Customer Service: Pros and Cons You Need to Know

Andrii
Chief Commercial Officer
Oct 17, 2023
14
min read
Customer Support

How to Write Effective Customer Service Emails Everyone Will Love

Valentyna
VP of Customer Support
Sep 26, 2023
7
min read
Technology
Customer Support

6 Ways to Level up Your Customer Service With Data Analytics

Nataliia
Chief Executive Officer
Aug 17, 2023
5
min read
Metrics

Guide to Improving First Contact Resolution (FCR) Rate Smartly

Valentyna
VP of Customer Support
Aug 10, 2023
8
min read
Outsourcing

A Blueprint to Build an A+ Customer Support Team: Ten-Step Guide

Nataliia
Chief Executive Officer
Aug 1, 2023
min read
AI
Technology

8 Steps to Leverage Chatbots for Customer Service Success

Andrii
Chief Commercial Officer
Jul 26, 2023
8
min read
Outsourcing

Remote Customer Support Team: 5 Best Practices for Productivity

Nataliia
Chief Executive Officer
Jul 18, 2023
8
min read
Outsourcing

Knowledge Base Mastery: 7 Essential Steps to Drive Lead Generation Success

Valentyna
VP of Customer Support
Jul 11, 2023
6
min read
Technology
Metrics

10 Ways to Optimize Customer Feedback Systems in 2023

Nataliia
Chief Executive Officer
Jul 3, 2023
7
min read
Live Chat
Metrics

Live Chat Support Benefits and TO-DOs for Increased Customer Loyalty in 2023

Valentyna
VP of Customer Support
Jun 27, 2023
5
min read
Customer Support
Outsourcing

6 Successful Consumer Service Companies for Customer Experience in the US

Andrii
Chief Commercial Officer
Jun 21, 2023
8
min read
Customer Support

External and Internal Customers: Mastering the Service Mindset

Nataliia
Chief Executive Officer
Jun 7, 2023
5
min read
Outsourcing
Customer Support
Support Benefits

Unlocking 7 Surprising Benefits of Proactive Customer Service

Valentyna
VP of Customer Support
May 30, 2023
5
min read
Outsourcing
Customer Support
Support Benefits

8 Unexpected Benefits of Personalized Customer Service for Your Business

Andrii
Chief Commercial Officer
May 15, 2023
5
min read
Metrics

How to Increase Customer Loyalty: 10+ Tips That Work in 2023

Nataliia
Chief Executive Officer
May 6, 2023
8
min read
Outsourcing
Technical Support

Understanding Customer Empowerment in Help Desk Outsourcing

Valentyna
VP of Customer Support
Apr 2, 2023
4
min read
Metrics

Check These 8 Real-Life Negative Review Response Examples

Valentyna
VP of Customer Support
Feb 4, 2023
9
min read
Metrics

Customer Satisfaction or How to Make Your Customers Happy

Nataliia
Chief Executive Officer
Oct 3, 2022
7
min read
Outsourcing
Customer Support

Most In-Demand Qualities of Good Customer Service Representative

Valentyna
VP of Customer Support
Sep 26, 2022
7
min read
Outsourcing
Live Chat

Top 10 Most Functional Support Channels to Fit Your Support Strategy

Valentyna
VP of Customer Support
Sep 19, 2022
5
min read
AI
Technology

Best Customer Service Chatbots Overview

Valentyna
VP of Customer Support
Sep 12, 2022
9
min read
Tag

How to Increase Customer Satisfaction to Drive Customer Loyalty and Provide a Better Experience

Nataliia
Chief Executive Officer
Sep 5, 2022
5
min read
Metrics

7 Essential Customer Satisfaction Metrics to Track in 2023

Nataliia
Chief Executive Officer
Aug 9, 2022
8
min read
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