Support in numbers
Chatbot, built to perform
Meet Evly, our AI customer service assistant
Evly instantly resolves repetitive inquiries in just 15 seconds while your dedicated agents tackle complex cases that need a human touch.
AI chatbot for customer service – instant answers, human feel
Customers expect a reply in seconds. Our customer service AI chatbot delivers them in under 15 seconds, 24/7. Trained on real tickets, built for your business specifically.
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Get a custom chatbot scope
Tell us your ticket types, and we'll map out exactly what the bot can handle.
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Our AI chatbot, your automation level
Whether you start with a knowledge base or full API access, there's a tier that matches where you are right now.
Automation percentage
What AI does:
- Covers FAQs, opening hours, and basic policy questions.
- Pre-classifies incoming tickets for faster agent triage.
What humans do:
- All account-specific, billing, and refund requests.
- Emotionally charged or complex conversations.
- Anything requiring live system data or judgment calls.
AI Automation
Integrations required: Knowledge base only (FAQs, help docs)
Automation percentage
What AI does:
- Handles refund requests, shipping status, and account changes end-to-end.
- Routes complex cases to the right agent with full chat context attached.
What humans do:
- Nuanced policy disputes and emotional escalations.
- Manage exceptions outside basic workflows.
- Retention conversations and high-value customer interactions.
AI Automation
Integrations required: Knowledge base + CRM, payment, and order APIs
Automation percentage
What AI does:
- Resolves all routine and mid-complexity requests completely.
- Pulls real-time data from payment, inventory, and CRM systems.
- Flags edge cases with full conversation summaries attached.
What humans do:
- Sensitive, legal, or high-stakes conversations.
- Quality control and continuous chatbot feedback.
- VIP customer interactions and crisis management.
AI Automation
Integrations required: Full backend access + human-in-the-loop
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Testimonials
Real feedback from teams running their support on EverHelp's human+AI model.
I was impressed with their flexibility and speed. EverHelp assembled a team in a matter of days, set up clear automated and standardized processes, and immediately brought our SLAs to a whole new level.
Craig Whitmer
Vice President at Grubhub
EverHelp has quickly understood our business and adapted to our way of working. Their team felt more like an extension of ours than an outside vendor.
Jonathan Roth
Vice President at Portage Point Partners
Thanks to the efforts of EverHelp, our customer satisfaction increased significantly and we achieved a 4.8/5 rating on product review platforms.
Taylor Owen
Senior Manager at Airtable
In over 30 years of entrepreneurship, I have rarely worked with a team this professional and responsive.
Rod Williams
Executive Co-Founder & CEO at MacWilco Entertainment
I was impressed with their flexibility and speed. EverHelp assembled a team in a matter of days, set up clear automated and standardized processes, and immediately brought our SLAs to a whole new level.
Craig Whitmer
Vice President at Grubhub
EverHelp has quickly understood our business and adapted to our way of working. Their team felt more like an extension of ours than an outside vendor.
Jonathan Roth
Vice President at Portage Point Partners
Thanks to the efforts of EverHelp, our customer satisfaction increased significantly and we achieved a 4.8/5 rating on product review platforms.
Taylor Owen
Senior Manager at Airtable
In over 30 years of entrepreneurship, I have rarely worked with a team this professional and responsive.
Rod Williams
Executive Co-Founder & CEO at MacWilco Entertainment
Integrations
Your team's tools, our team's expertise
We integrate with whatever tools and platforms your company already uses, so your team keeps working the way they know, and ours starts delivering from day one.
CRMs
Zendesk
Intercom
Freshdesk
Salesforce
Gorgias
HubSpot
Kustomer
Zendesk
Intercom
Freshdesk
Salesforce
Gorgias
HubSpot
Kustomer
Communication
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Twilio
Slack
Microsoft Teams
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Discord
WhatsApp Business
RingCentral
Twilio
Slack
Microsoft Teams
Discord
WhatsApp Business
RingCentral
eCommerce
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Shopify
Magento
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WooCommerce
BigCommerce
Wix
Squarespace
Etsy
Shopify
Magento
WooCommerce
BigCommerce
Wix
Squarespace
Etsy
Internal tools
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Jira
Notion
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Zapier
Linear
Kaizo
Confluence
Asana
ClickUp
Trello
Jira
Notion
Zapier
Linear
Kaizo
Confluence
Asana
ClickUp
Trello
Industries
Customer service AI chatbot solution for your industry
eCommerce
Order updates on autopilot, 24/7
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Our customer service AI chatbot handles order tracking, return requests, and refund status end-to-end – connected directly to your OMS or Shopify store. Customers get real-time answers on any channel, at any hour, without a queue.
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Logistics
Tracking, exceptions, and WISMO covered
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The chatbot pulls live shipment data and answers tracking, delivery, and carrier questions in real time. High-volume, time-sensitive inquiries get resolved instantly – consistently, at any scale.
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SaaS & Software
Support that scales alongside your product
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Our chatbot resolves password resets, billing questions, and basic feature guidance instantly – no ticket backlog, no wait. It pulls account data from your CRM and delivers accurate, personalized answers every time.
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Travel
Always on when itineraries shift
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Booking inquiries, itinerary questions, and check-in details are handled around the clock via chatbot. During disruptions – delays, cancellations, reroutes – it provides real-time updates and resolution paths instantly.
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Fintech
Fast answers, airtight compliance
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With our secure call center for financial services, you can easily provide the human verification and explanation your customers need when dealing with sensitive transactions and account security.
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Gaming
Keep players engaged, not frustrated
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The AI chatbot for customer service resolves account recovery requests, in-game purchase issues, and server status questions without delay. Players get instant answers across chat and messaging platforms, any time they reach out.
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Hospitality
Guests looked after around the clock
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Availability queries, booking changes, and cancellation policies are resolved in seconds – even at 2 a.m. The chatbot delivers warm, brand-aligned responses across web chat, messaging apps, and email, 24/7.
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Information security
Data protection is wired into every conversation
An AI chatbot for customer service that handles sensitive requests needs to earn that access. Ours operates on infrastructure built to meet PCI DSS Level 1 and full GDPR requirements from day one.
ISO
Security for us is a set of daily operational practices that hold up under scrutiny. That’s why EverHelp works towards receiving ISO 27001 certification, which will reflect our commitment to secure and safe management of the stakeholder and customer information.
GDPR
GDPR compliance means three things with our AI chatbot customer service: collecting only what's necessary, restricting data access by role, and enforcing retention rules your legal team can audit at any time.
PCI
We maintain PCI DSS certification. This means we implement card tokenization to ensure full numbers are never exposed in conversation logs, CRM integrations, or escalation summaries. An independent qualified security assessor verifies compliance annually.
FAQ
What is an AI customer service chatbot, and how does it work?
An AI customer service chatbot uses NLP and machine learning to understand messages and respond instantly – no human in the loop. Unlike rule-based bots, it interprets intent, pulls data from your CRM or OMS, and resolves requests end-to-end.
When the request falls outside its scope, it escalates – with full conversation context attached.
Not sure which platform fits? Our AI live chat software guide breaks it down by industry, or contact us to get a custom plan.
How can an AI chatbot improve customer support ROI?
ROI from a customer service AI chatbot comes from two places: cost reduction and revenue protection – most teams underestimate the second.
EverHelp clients who use AI agent model, report a 40+% drop in operational costs post-deployment and excellent AI customer experience.
Churn prevention adds to that: customers who get slow answers leave. Key metrics to track:
- Containment rate and cost per ticket;
- CSAT and NPS before and after deployment;
- Escalation rate trends.
For the wider picture, our customer service optimization with AI completes the view.
Read also: How to Develop Your Digital Customer Experience Strategy.
Can the AI chatbot handle refunds or order tracking?
Yes – but the answer depends on integrations, not just the AI. EverHelp's AI chatbot for customer service, Evly, connects to your OMS and Shopify, and returns tools, and can:
- Pull live order status in real time
- Initiate returns based on your policy rules
- Check refund eligibility by purchase date and category
When a request falls outside those parameters, it escalates rather than guesses – by design. Before setting your automation scope, the pros and cons of AI in customer service are worth reading.
Stay current on chatbot capabilities via our contact AI news hub.
Does the bot "hallucinate" or give wrong information?
Hallucination – where a model generates plausible but wrong responses – is a real risk with unconstrained language models. Our architecture addresses it directly:
- RAG: the chatbot retrieves from your approved knowledge base; it looks up, never invents.
- Fallback rules: when confidence is low, it escalates rather than guesses.
- Ongoing monitoring: accuracy patterns are tracked and flagged for knowledge base updates.
A well-built chatbot doesn't fabricate answers. Our security practices extend to data governance and knowledge accuracy.
Read the customer service automation playbook to see how to successfully battle AI hallucinations.
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