Support in numbers
The impact of a perfect AI & human blend
Meet Evly, our AI customer service assistant
Evly instantly resolves repetitive inquiries in just 15 seconds while your dedicated agents tackle complex cases that need a human touch.
Human+AI customer support: AI efficiency & real-people care
Scale your CX with human-in-the-loop AI support. AI handles the volume, your agents handle the value.
Book a meeting
Find your ideal AI-human mix
Share your ticket types, and we'll show you what AI can take off your plate.
Book a meeting
Customize your hybrid AI support model tier by tier
We blend AI efficiency with human expertise to build cost-efficient support operations sized to your needs.
Automation percentage
What AI does:
- Answering standard policy questions, FAQs, and business hours.
- Pre-classifying incoming tickets for faster agent triage.
What humans do:
- All account-specific, billing, and refund questions.
- Complex and emotionally charged conversations.
- Anything requiring live system data or judgment calls.
AI
Automation
Integrations required: Knowledge base only (FAQs, help docs)
Automation percentage
What AI does:
- Shipping status updates, refund requests, and billing queries.
- Managing account changes and subscription workflows autonomously.
- Routing complex cases to the right agent with full conversation context attached.
What humans do:
- Nuanced policy disputes and emotional escalations that need a personal touch.
- Exceptions outside standard workflows and edge cases.
- Retention conversations, VIP interactions, and NRR-driven customer support.
AI
Automation
Integrations required: Knowledge base + CRM, payment, and order APIs
Automation percentage
What AI does:
- All routine and mid-complexity inquiries across channels.
- Pulling real-time data from inventory, payment, and CRM systems.
- Flagging edge cases with full conversation summaries for human review.
What humans do:
- Sensitive, high-stakes, or legal conversations only.
- Quality control, continuous AI feedback, and oversight.
- Crises, VIP customers, and brand-critical interactions.
AI
Automation
Integrations required: Full backend access + human-in-the-loop
.svg)
Testimonials
Real feedback from teams running their support on EverHelp's human+AI model.
Evly has taken a huge load off our support team by cutting down on repetitive requests. Things like sending proofs of delivery, invoices, and customs forms now happen automatically.
Choon H.
Customer Service Manager
Honestly, I was skeptical about “full automation” until we saw it actually work for us. Evly now handles around 85% of all our requests. These primarily include booking changes, cancellations, and some quick refunds without an agent touching them.
Victoria C.
Support Operations Manager
We’ve reduced ticket volume for agents by more than half, without hiring extra staff. That means lower costs, faster resolution, and a (much) happier support team. For me, that’s a real win.
Nuno F.
Head of Operations
Evly has become an essential part of our customer support setup. It handles after-hours support, and our customers get fast, helpful responses even when our team is offline. It integrates with our live chat and email, and the answers it gives actually reflect our brand voice.
Ronaldo D.
Head of Customer Experience
Evly takes care of a lot of the repetitive questions we used to handle manually. The system proactively identifies common issues such as missed appointments or unclear service requests and updates customers automatically.
Torri L.
Business Owner
I was impressed with their flexibility and speed. EverHelp assembled a team in a matter of days, set up clear automated and standardized processes, and immediately brought our SLAs to a whole new level.
Craig Whitmer
Vice President at Grubhub
EverHelp has quickly understood our business and adapted to our way of working. Their team felt more like an extension of ours than an outside vendor.
Jonathan Roth
Vice President at Portage Point Partners
Thanks to the efforts of EverHelp, our customer satisfaction increased significantly and we achieved a 4.8/5 rating on product review platforms.
Taylor Owen
Senior Manager at Airtable
In over 30 years of entrepreneurship, I have rarely worked with a team this professional and responsive.
Rod Williams
Executive Co-Founder & CEO at MacWilco Entertainment
I was impressed with their flexibility and speed. EverHelp assembled a team in a matter of days, set up clear automated and standardized processes, and immediately brought our SLAs to a whole new level.
Craig Whitmer
Vice President at Grubhub
EverHelp has quickly understood our business and adapted to our way of working. Their team felt more like an extension of ours than an outside vendor.
Jonathan Roth
Vice President at Portage Point Partners
Thanks to the efforts of EverHelp, our customer satisfaction increased significantly and we achieved a 4.8/5 rating on product review platforms.
Taylor Owen
Senior Manager at Airtable
In over 30 years of entrepreneurship, I have rarely worked with a team this professional and responsive.
Rod Williams
Executive Co-Founder & CEO at MacWilco Entertainment
Integrations
Your team's tools, our team's expertise
We integrate with whatever tools and platforms your company already uses, so your team keeps working the way they know, and ours starts delivering from day one.
CRMs
Zendesk
Intercom
Freshdesk
Salesforce
Gorgias
HubSpot
Kustomer
Zendesk
Intercom
Freshdesk
Salesforce
Gorgias
HubSpot
Kustomer
Communication
%201.svg){kind=small}
Twilio
Slack
Microsoft Teams
%201.svg){kind=small}
Discord
WhatsApp Business
RingCentral
Twilio
Slack
Microsoft Teams
Discord
WhatsApp Business
RingCentral
eCommerce
%201.svg){kind=small}
Shopify
Magento
%201.svg){kind=small}
WooCommerce
BigCommerce
Wix
Squarespace
Etsy
Shopify
Magento
WooCommerce
BigCommerce
Wix
Squarespace
Etsy
Internal tools
%201.svg){kind=small}
Jira
Notion
%201.svg){kind=small}
Zapier
Linear
Kaizo
Confluence
Asana
ClickUp
Trello
Jira
Notion
Zapier
Linear
Kaizo
Confluence
Asana
ClickUp
Trello
Industries
Human & AI contact center solutions, built for your industry
eCommerce
Hybrid AI support for every sale
Explore more
AI delivers full order lifecycle automation: tracking, instant refund & exchange requests, and sync with your marketplace stack like Shopify or Amazon. Agents recover abandoned carts, resolve disputes, and protect your reviews.
.avif)
Logistics
Tracking, exceptions, and WISMO covered
Explore more
AI handles shipment tracking, delivery ETAs, and WISMO inquiries 24/7 – helping you reduce ticket volume with agentic AI by up to 65%; our human agents handle exception handling, customs issues, and high-value B2B accounts that need a real voice.
.avif)
SaaS & Software
Support that scales alongside your product
Explore more
AI resolves password resets, billing cycles, and basic feature guidance in seconds. Agents step in for proactive churn prevention, automated product feedback loops, and L2 escalation reduction that keeps your NRR growing.
.avif)
Travel
Always on when itineraries shift
Explore more
AI manages booking modifications, baggage queries, and real-time delay notifications instantly. Human agents de-escalate disruptions, process complex refunds, and handle IROP situations where empathy is the only correct response.
.avif)
Fintech
Fast answers, airtight compliance
Explore more
AI resolves transaction status checks, fee explanations, and statement requests without exposing sensitive data, while the support team verifies identities and handles fraud cases and compliance-heavy conversations that your customers trust you to get right.
.avif)
Gaming
Keep players engaged, not frustrated
Explore more
AI handles account recovery, in-game purchase issues, and server status queries without delay. Human reps manage ban appeals, community-sensitive cases, and complex technical bugs where the wrong automated reply costs you, loyal players.
.avif)
Hospitality
Guests looked after around the clock
Explore more
AI covers booking confirmations, check-in details, and amenity questions 24/7, while our human team handles last-minute changes, special requests, and the warm personal touches that turn first-time visitors into loyal guests.
.avif)
Information security
Security built for hybrid operations
Every interaction, automated or human, runs on infrastructure built for the highest data protection standards. At EverHelp, security isn't optional; it's embedded.
ISO
Security for us is a set of daily operational practices that hold up under scrutiny. That’s why EverHelp works towards receiving ISO 27001 certification, which will reflect our commitment to secure and safe management of the stakeholder and customer information.
GDPR
Every conversation processed through our human+AI customer support is fully GDPR-compliant. We enforce data minimization, role-based access controls, and documented retention policies across both AI and human workflows.
PCI
We hold PCI DSS certification – the highest standard of data security. This means that all the processed card details are tokenized at every touchpoint, so neither AI systems nor human agents ever see full card numbers. Independent third-party audits confirm compliance annually.
FAQ
Why do I need a human in the loop for AI support?
AI is brilliant at speed, but it can't read a room and falls short when a complex or emotionally charged inquiry comes through. Our recent research on the human+AI support model found 84% of consumers trust humans more than AI, and 89% want the option to talk to a person.
Human-in-the-loop AI support fixes this by keeping humans exactly where they matter:
- Emotional escalations – frustrated, upset, or confused customers need empathy that AI can't replicate.
- Complex judgment calls – policy exceptions and edge cases need real context.
- Quality control – humans catch hallucinations and refine the AI agent.
- Brand protection – human oversight prevents reputational damage before it happens.
In short, AI handles volume and humans – value. See the pros and cons of AI in customer service for more insights!
How does a human-in-the-loop (HITL) AI support workflow look?
Think relay, not replacement. Inside our hybrid model:
- Customer submits a request via chat, email, or social.
- AI triages instantly – classifies intent, checks sentiment, pulls CRM data.
- Routine tickets get resolved by AI in under 15 seconds.
- Complex tickets escalate to a human with full context attached.
- Human resolves and closes – the outcome trains the AI for next time.
Every human resolution teaches the AI. Over time, AI handles more, agents handle less – but humans never leave the loop. See the full framework in our customer service automation playbook.
How does hybrid CX improve Net Revenue Retention (NRR)?
CSAT and FRT matter, but NRR is where hybrid CX pays for itself.
When AI handles routine tickets in seconds, your agents get freed up for revenue-critical work: churn prevention, retention offers, upsells, and dispute resolution before customers hit cancel.
On our styling app project, the hybrid model cut refund rates by 72.5% and costs by 54% – without dropping CSAT (Title case study).
NRR-driven support needs three things: fast AI resolution, empathetic human escalation, and sentiment analysis catching churn signals early. More in our customer service optimization with AI guide.
How does quality assurance in the human+AI support model work at EverHelp?
QA runs on two parallel tracks:
Automated layer:
- Scans every AI conversation for policy violations and accuracy issues.
- Flags discrepancies (e.g., AI quoting wrong shipping windows).
- Monitors confidence scores and escalation accuracy.
Human layer:
- Reviewers assess flagged cases for tone and context.
- Weekly calibration aligns AI with brand voice & styling advice.
- Agent feedback loops back into AI training.
On our Forma project, this approach delivered a 93% QC score – matching our top human agents (Forma case study). Same rigor as human QA, applied to every customer experience we deliver.
What are the top AI agent performance metrics?
Metrics depend on your industry. Here's how we benchmark:
- SaaS: L2 escalation reduction (<15%), proactive churn prevention AI accuracy, and automated feedback volume.
- eCommerce: WISMO resolution rate – agentic AI cuts "Where is my order?" inquiries by 65%. Plus instant refund processing time and marketplace sync accuracy.
- Across all industries: AI vs. human CSAT (AI hits 64%+ on our projects), automation rate (60-85% target), and FRT under 15 seconds for AI tickets. In the Keiki case study (edutainment app), we cut FRT by 97%.
Latest benchmarks in our contact center AI news roundup.
Is agentic AI secure for handling sensitive billing and technical data?
Yes – if it's built with security in mind from day one. Our AI deployments operate under:
- PCI DSS Level 1 – card data tokenized everywhere. Neither AI nor agents see full numbers.
- GDPR compliance – data minimization, role-based access, documented retention.
Structurally, our AI runs on a separate, curated knowledge base – no internal docs, no credentials. Escalation triggers route any legal, fraud, or PII signal to a human instantly.
Full breakdown in our AI agent model explainer and AI live chat software comparison. By the way, pricing follows an outcome-based CX pricing model – you pay for resolved tickets, not attempts.
Relevant Articles
01.10.2026
The best multilingual SaaS support providers that hold up at Tier 2
Most multilingual SaaS support providers stay fluent until Tier 2. See which ones hold up on complex tickets, and how to pick the right fit.
read article
Daryna
Delivery Manager
23.09.2026
The support team’s guide to customer lifecycle stages
See what the 5 stages of the customer lifecycle are and exactly what your support team should be doing at each one to reduce churn.
read article
Valentyna
VP of Customer Support
.webp)
18.09.2026
Customer service escalation process: How to design a chatbot-to-human handoff that works
Design a customer service escalation process that protects CSAT. Learn about 5 handoff signals, a 3-tier matrix, and get a free template now.
read article
Oleksandr
AI Integrations Lead
