AI agent for customer service that takes the load off
Double your support capacity without doubling costs.
AI-powered customer service and humans, better together.
AI impact you
can measure
time
automation
CSAT
The full scope of AI customer service
AI agent for routine requests
Resolve account changes, order updates, and subscription management in seconds. Your customers get 15-second answers, with up to 85% of routine requests completed without an agent involved.
Smart triage and escalation
Route every request to the right place automatically. Simple cases get resolved by AI, while complex ones reach the right agent with a full conversation summary, so nothing gets lost in handoff.
Multilingual, omnichannel coverage
Meet your customers on chat, email, social media, and phone in 95+ languages, 24/7. Deliver a brand-aligned response wherever they reach out, without expanding your team.
Performance analytics & improvement
Spot patterns in customer requests before they become problems. Every resolved ticket is turned into a data point that makes your AI-driven customer service smarter, faster, and cheaper month after month.
AI copilot for human agents
Not ready for full AI customer service automation? Give your agents reply drafts, pre-classifi ed tickets, and instant knowledge base suggestions so they spend less time searching and more time solving.
Map out your automation
Get a custom breakdown of what AI can take off your team's plate.
Our wins worth sharing
Every project is different. The snapshots below come from two clients who trusted us to build their human + AI customer service operation from the ground up.
reduction
on hiring
Let’s map out your custom setup
the right automation for you.
Pick your automation level, we'll handle the rest
The more systems AI can access, the more it can resolve. Here's what each automation level looks like in practice.
40% automation
60% automation
85% automation
Here’s why clients love EverHelp
agents
time to hire
AI for customer support solutions, tailored for your industry
Live AI support for every sale
AI-powered customer support handles order tracking, simple refunds, and cancellations around the clock. Our human team focuses on cart abandonment recovery, disputes, and complaints that could hurt your review score.
Support that scales with your product
AI customer service resolves password resets, billing questions, and basic feature guidance instantly. Human agents step in for complex troubleshooting, bug escalations, and churn-risk conversations that need a personal touch to keep users subscribed.
Guests taken care of, 24/7
Provide warm and attentive hospitality call center services, even after hours, when your guests' plans change or special moments need perfecting.
Always on when plans change
Get booking inquiries, itinerary changes, and check-in assistance handled on the phone around the clock. Our staff promptly de-escalates vexing situations, handles refund inquiries, and offers real-time updates on delays or cancellations.
Fast answers, zero risk
With our secure call center for financial services, you can easily provide the human verification and explanation your customers need when dealing with sensitive transactions and account security.
Keep players in the game
AI agent resolves account recovery requests, in-game purchase issues, and server status questions without delay. Human representatives handle ban appeals, complex technical bugs, and community-sensitive cases where the wrong response costs you loyal players.
Your tech, our AI
Go from sign-up to commercial launch in just a few weeks.
Your customer data, handled with care
When AI-driven customer service processes thousands of conversations daily, security isn't optional. Every interaction, automated or human, runs on infrastructure built to meet the highest data protection standards.
Ready to get started?
FAQ
Got questions? We’ve got answers. Let’s clear things up.
AI customer service takes the repetitive, high-volume work off your team's plate so they can focus on what actually needs a human. In practice, that means:
- Instant answers to FAQs, account queries, and order status requests.
- 24/7 availability across every channel, in 95+ languages.
- Faster triage, smarter routing, and fewer tickets reaching human agents.
- Continuous improvement as AI learns from every resolved interaction.
The result is a leaner, faster support operation without adding headcount. For a deeper look at how to structure this, our customer service automation playbook walks through the full process.
Contact us and see exactly how AI-powered customer service can help your brand!
The most effective approach is phased, not all-at-once. Based on our numerous AI deployments, here's what works:
- Start with your highest-volume, lowest-complexity tickets – FAQs, password resets, order tracking.
- Build a separate AI knowledge base – never mix it with internal agent documentation.
- Connect integrations gradually – the more systems AI can access, the more it can resolve.
- Set clear escalation triggers – frustrated customers, legal language, sensitive data.
- Monitor and refine continuously – AI doesn't self-improve without human feedback loops.
For the full framework, our AI customer service handbook covers every step from discovery to full rollout.
Pricing depends on your automation level and how you use the AI. We offer two modes:
- Autopilot – AI resolves tickets end-to-end without agent involvement. Billed per resolved ticket. Best for high-volume, routine request types like order tracking, refunds, and account changes.
- Co-pilot – AI drafts responses and suggests answers internally for human agents to review and send. Billed per AI-generated answer. Best for teams not yet ready for full automation.
The higher your ticket volume, the lower your cost per ticket becomes. You can combine both modes. For a detailed breakdown of how it works, read our AI agent model explainer.
Yes! Two of the most common applications we see beyond standard support are front desk coverage and help desk.
AI-powered receptionist: Our outsourced receptionist service handles incoming calls, inquiry routing, and appointment scheduling around the clock. AI covers the routine; humans step in when a personal touch is needed.
AI-powered help desk: Our help desk outsourcing layers AI-driven customer service across L0–L2 tiers. AI deflects up to 40% of tickets before they reach an agent; human specialists handle the rest.
Both services follow the same human + AI model as our core customer support offering. Contact us to find out which setup fits your operation best!
No, and we'd push back on anyone who says it can. Our position is clear: AI-driven customer service works best alongside humans, not instead of them.
AI bots are helpful for basic questions, so it's smart to let AI handle the first level of customer support and route tougher issues to appropriate human agents. This can slash down response times and aid agents because they won't get bogged down by simple, repetitive requests.
Our own research into this confirms: 84% of consumers believe humans are more accurate than AI, and 89% want the option to speak to a human agent. The winning model isn't AI or humans. It's both, working hand-in-hand. Read about the pros and cons of AI in customer service to see where each excels.
A chatbot follows scripts. An AI agent thinks.
Specifically:
- AI chatbot – rule-based, follows predefined flows, breaks when customers go off-script, limited to keyword matching.
- AI agent (like Evly) – uses natural language processing to understand intent, learns from interactions, pulls live data from your CRM and payment systems, handles complex multi-turn conversations, and escalates with full context when a human is needed.
The practical difference shows up in what each can resolve. A chatbot handles "What are your opening hours?" An AI agent handles cancellations, refunds, account changes, and billing disputes, end-to-end, without an agent touching the ticket. For a side-by-side comparison of AI customer service tools, see our AI live chat software comparison.
Evly connects with the tools your team already uses, across every layer of your support stack:
- Helpdesks & ticketing: Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, Jira, Amazon Connect, Dixa.
- Messaging & communication: WhatsApp, Telegram, Facebook Messenger, Slack, Microsoft Teams, Discord, SMS, Live Chat.
- CRMs: Salesforce, HubSpot, Zoho, Agile CRM.
- E-commerce & websites: Shopify, WooCommerce, Webflow, WordPress, Wix.
- Knowledge & collaboration: Notion, Confluence, Google Drive, Airtable, Trello.
- Workflow automation: Zapier, Customer.io.
- Scheduling: Calendly, Google Calendar.
