Your trusted growth partner
Live chat support service that feels in-house
Work with trained outsourced live chat agents delivering fast, brand-aligned support 24/7
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Your fully managed live chat services
Our outsourced live chat support doesn’t stop at answering queries and closing tickets. We go above and beyond to provide your
business and customers with well-structured, personally tailored assistance that matches your needs.
Instant chat responses
Tone of voice development
Customer-driven insights
Full-spectrum chat support setup
Why outsource live chat support services to us
Our managed live chat services give your business the power to engage customers instantly, round the clock, without the overhead of an in-house team. Backed by trained outsourced live chat agents and real-time automation tools, we ensure every chat turns into a meaningful connection.
Scalability & flexibility
Need more help during peak times or less during slow periods? No problem. Scale your team whenever you need, whether it’s a dedicated live chat outsourcing team or just a couple of extra agents. We offer 3 flexible work models to make sure our service molds to your operations.
24/7 live chat outsourcing
With our 24/7 live chat outsource solution, your customers always get the help they need, exactly when they need it. Our global support team operates across time zones, ensuring every inquiry is answered promptly, day or night.
Language assistance
Clients prefer businesses that speak their language, literally. With our online chat customer service available in over 30 languages, your brand can connect authentically and inclusively, reinforcing your reputation as a customer-focused, global company.
AI-powered analytics
Get actionable, data-driven reports on user behavior, satisfaction, and service quality. Our AI analytics track metrics like first reposted times and customer satisfaction, allowing us to continuously improve our outsourced chat support, strengthening your brand experience.
Launch timeline
Ready to fill in the gaps in your support experience?
Outsourced live chat service that matches your industry
SaaS & Software
Deliver real-time live chat SaaS support that keeps users productive and reduces frustration with immediate answers to technical or onboarding questions.
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E-Commerce & Marketplaces
Give shoppers immediate assistance at every step of the buying journey to reduce cart abandonment and build trust with our live chat for eCommerce support.
Hospitality
Improve your guest experience with instant, personalized 24/7 live chat support from booking to post-stay, ensuring satisfaction at every touchpoint.
Gaming & Entertainment
Deliver fast, interactive live chat tech support that keeps players immersed and minimizes disruptions to their gaming or viewing experience.
Fintech
Build user confidence with responsive online chat customer service that keep everything transparent and simple.
Various service integrations available
We can integrate with all major systems for live chat outsourcing or add a new integration just for you.
Seamless omnichannel assistance
EverHelp doesn’t stop at simple chat support outsourcing. We ensure seamless communication across multiple channels to provide your customers with a consistent, high-quality experience.
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Social media support
Be where your audience already is. EverHelp’s social media support agents expertly manage platforms like Instagram, Facebook, and TikTok, answering customer inquiries, addressing complaints, and monitoring brand mentions to ensure your brand stays responsive and trusted across all platforms.
Call center services
Build client-first call center customer service. EverHelp agents manage all phone interactions, from answering customer questions to engaging with potential clients, so that every conversation is timely, relevant, and effective.
Email answering services
Outsourcing email support services to EverHelp frees up your team to focus on growing your business. Our dedicated agents handle it all, from monitoring incoming messages to answering customer requests, so your clients feel valued and well-supported.
Security is our priority
When outsourcing chat support to us, you can rest assured that customer data and all service systems are consistently protected, adhering to industry-leading practices and protocols for customer service companies.
PCI — Security Standards Council
As a PCI DSS Level 1 third-party service provider, we follow the highest security protocols to protect payment data and reduce the risk of fraud during the business process. We are dedicated to maintaining secure systems that protect sensitive financial information during all BPO live chat outsourcing.
GDPR Compliance
Your privacy and data protection are central to our operations as your 24/7 live chat outsourcing partner. We are fully GDPR-compliant, ensuring that personal data is handled with the highest level of security and care, in line with international regulations for outsourcing companies.
5.0 stars on Clutch
EverHelp improved user satisfaction and positive feedback on overall experience rising. The team was very punctual, and we also had an excellent match with Team Lead Valentyna.
5.0 stars on Clutch
EverHelp aids our users in resolving installation issues and provides ongoing assistance during software usage. Our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries.
5.0 stars on Clutch
EverHelp provided remote support for administrative tasks such as email management, scheduling, and data entry, as well as communication and project management. Their service also included personal assistance. Key deliverables were on time, accurate document handling, and regular progress updates.
5.0 stars on Clutch
We have a dedicated team that handles support 24/7. The agents provide support for our users in live chat in real time through a Zendesk platform. C1 English skills help them properly handle the issues.
5.0 stars on Clutch
We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements.
5.0 stars on Clutch
Within the last 2 years we have created a number (10+) separate dedicated teams with Everhelp, which support our growing products whereas separate shared teams support the new new launches. Both structures continuously comply with our SLA requirement for FRT, NPS and Backlog.
Every conversation is a chance to win a customer
