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webinar | On demand
Explore Top AI Strategies for Next-Gen Customer Support
Learn refreshing approaches in AI customer support, featuring real-time translation, AI assistants, and robotic process automation!
It’s perfect for customer support leaders looking to make lemonade from the lemons AI throws — from too-robotic interactions to misinformation that hurt customers’ trust.
Make AI your friend in CX
Transform your customer support with AI, the right way. Sign up and view webinar today!
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Make AI your friend in CX
Transform your customer support with AI, the right way. Sign up and view webinar today!
Insights you can’t afford to miss
Get a glimpse of the topics discussed at the webinar.
Healthy blend of human & AI
AI will strengthen your customer support team, not replace them. We will talk about how, together with AI, your agents can reduce first response times, delegate repetitive tasks, and prevent conflicts, all of which will boost the customer experience.
AI assistants in action
You’ll take a closer look at two AI assistants, North Star and Everly, and explore how their latest features, like intelligent triaging, routing, and live agent assistance through avatars, are shaping the future of customer service.
No language barrier
You will see how real-time translation by AI can break the language barrier, allowing people to connect and understand each other in their native language, all in a matter of seconds.
Proactive service anticipating
Our experts will explain how AI enables proactive service by anticipating customer needs before they arise. It completely revolutionizes support through sophisticated forecasting, scheduling, and scenario modeling.
The dark side of AI
Even the best AI systems can go off track; you can face robotic interactions, hallucinations, and misinformation. You will learn about risk mitigation that requires continuous model training and data refinement.
AI for internal improvements
AI can not only be used for dealing with customers but also for performance prediction, quality control, and recruitment & onboarding processes. You will see how such practices could improve employee development and reduce burnout.
About the speakers
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Martin Hill-Wilson
Martin is an experienced business and thought leader in customer strategy, design, and practice with a background in executive positions in customer service/CX. Martin is one of the Top 50 Customer Service Leaders of 2024 and the Top 50 Customer Service Experts of the Decade (2010-2020), sharing his vast CX knowledge with businesses around the globe.
Description
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Anna Diakonova
Anna is a Product Owner with 10+ years of experience driving product success in the FinTech and Telecom industry. Skilled in Agile methodologies, user research, and building high-performing cross-functional teams, she knows how to translate user needs into innovative solutions that drive user engagement and business growth.
Description
Agenda
Intro
AI Overview:
How AI Works in Customer Support
Explore how AI powers customer interactions, support, and analytics today. Plus, take a look at robotic automation and AI-driven digital workforces for the future.
Deep Dive: Applying AI for Your Customer Support
There's no one-size-fits-all solution when it comes to AI. Learn how various AI types cover different support needs and balance automation with the human touch.
North Star:
AI-Powered Customer Experience
Witness how a customer would experience fully optimized AI-powered customer service in a demo.
Key Challenges:
Turning Lemons Into Lemonade
Since technology can only enable a new operating model, discover what else is needed to succeed.
AI Assistants: Why Support Vendors Implement Them
Our team scales as you grow, increase ROI, develop product, and improve your bottom line.
Beyond Automation:
The Extra Value of AI in Support
AI isn’t just about automating tasks and being at the frontline. Find out how AI detects errors, personalizes support by analyzing history, and provides extra assistance.
Quality Control: How to Manage and Correct the Work of AI
Handling AI isn’t always a breeze. Learn how to refine accuracy using structured scripts and other optimization techniques to prevent misinformation.
Everly in Action: Hands-on AI Implementation Expertise
Explore key lessons from Everly’s AI journey, its impact on support efficiency, and plans for AI-driven recommendations and retention strategies.
Closing Comments & FAQ
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About EverHelp
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