We believe great support drives real outcomes

That belief shapes who we hire, how we work, and what we hold ourselves to. Meet the team setting a new standard for customer support.

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global customer support provider illustration

From one support team to a support company

Some companies start as garage ideas. Everhelp began as a single support team.

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Our CEO, Nataliia Onyshkevych, had spent years in customer support — first as an agent, then as a team lead. Around 2021, as Head of Support at a company building B2C startups, she put together the first version of what became Everhelp: a small group of agents, soon joined by a team lead and a quality lead, covering five to six projects.

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It worked and it kept growing. By 2022, the team was hiring agents abroad and taking on larger outside projects. Today, Everhelp is a company of 1,000+ people, with 125+ projects behind us. We've grown from a support service into a company that both runs support operations worldwide and builds its own AI products to power it.

Team

The people behind Everhelp

A leadership team with deep roots in support operations, product, and commercial growth, guiding Everhelp at every stage.

Nataliia Onyshkevych

Chief Executive Officer

Leads Everhelp as CEO, with 10+ years in customer support and operations

Andrii Panteleienko

Chief Commercial Officer

Leads Everhelp's global commercial strategy, with 9+ years in B2B and B2C sales and go-to-market strategy.

Valentyna Dimova

VP of Support

Leads global teams across industries h in both in-house and outsourcing settings, offering 5+ years in support operations and strategy.

Kateryna Protsenko

Chief Operating Officer

Focuses on core operational functions, building efficient internal processes and cross-team communication.

Anna Diakonova

Head of Product

Translates user needs into products that support real business growth, bringing 10+ years of driving product across Fintech and Telecom.

Juan Lozano

Customer Support Team Lead

Leads day-to-day customer support operations, focusing on consistent, high-quality service delivery and team performance.

Our Result-as-a-Service ecosystem

We organize customer support around your business priorities. We align on the target you set, then build the operation to reach it.

Align on the target

We start by defining our main task, based on what matters most to your business right now. Then we agree on how we'll measure results, including financially. We discuss what the current operation costs, and the value of improving it.

Design the operation

Next, our team comes with a proposal: how we'd set up the operation and where we'd improve it. We offer the exact combination of talent, technology, processes, and execution model needed to hit the set target.

Launch

We go live with your custom support setup in just 28 days. Our professionals manage the full operation end-to-end and adapt it as demands change.

Own the execusion

We analyze your request, propose the solution, launch and run it. And besides building the setup, our team stays responsible for the result it brings.

Adaptable by design and accountable by default — that's how we help companies reach the goals that matter.

Principles

The principles guiding all our work

Three values guide how we build every operation and work with every client.

Agility

We adjust to your priorities as they shift — new markets, volumes, or targets — without losing sight of the goal we agreed on.

Ownership

We own the operation end to end — decisions, fixes, and results — so you always know who stands behind the outcome.

Excellence

We keep raising the quality of how we think, work, and deliver, so your support gets stronger the longer we run it.

Customer service solutions

What makes our ecosystem work

A model is only as strong as what stands behind it. The following seven capabilities are why companies trust Everhelp to deliver the results we build our support around.

Results-based pricing

With us, you pay for the volume you actually handle, and for the results that come with it. Billing can run per ticket, resolved case, interaction, or productive hour, depending on how you already track support. There are no hidden fees and no pre-paid minimums, so your cost always matches real workload.

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Industry and omnichannel expertise

We bring support expertise from the industries we serve, and apply practices already proven in your market. Our teams work across every channel your customers use, and know how SLAs, customer behavior, and compliance needs shift from one industry to the next.

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AI built on real support experience

We built our AI on what we learned running real support operations. That experience shapes how we use it — to classify requests, prepare replies, automate workflows, and surface recurring patterns — so the technology fits how support teams actually work.

ai customer service solutions ecommerce, saas, hospitality

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Security and compliance readiness

We adapt to your security and compliance requirements from day one, following GDPR, as well as PCI DSS- and ISO 27001-certified practices. This lets us integrate smoothly into environments where data protection and access control are critical.

secuty and compliant customer service agent

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High-retention teams

We keep retention above 90% by hiring for language, culture, and time-zone fit. This allows us to build you a team that gets deeper in your product the longer they stay, so you're not paying to re-onboard a new team every quarter.

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Multilingual talent sourcing expertise

We know which regions produce the strongest talent for each language and support role and hire where each candidate pool runs deepest. That gives you native-level coverage across every market you serve, sourced from the locations best suited to it.

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Flexible scope and scalable ramp-up

We start you on a focused scope, validate it through a proof of concept, and take on the work of scaling. When your business is ready to grow, we build out teams, add languages, and adjust coverage, absorbing the hiring and coordination, so your team focuses on growth.

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benefits

Do Everhelpers like working here?

Great question. Here’s what the numbers have to say…

Employee retention rate

>90%

Employee volunteer turnover

<3%

Average employee tenure

>2 years

Positions filled via internal referrals

39%

Internal promotion rate

86%

Support agents from across the world

1,000+

Integrations

Your team's tools, our team's expertise

We integrate with whatever tools and platforms your company already uses, so your team keeps working the way they know, and ours starts delivering from day one.

CRMs