We believe great support drives real outcomes

That belief shapes who we hire, how we work, and what we hold ourselves to. Meet the team setting a new standard for customer support.

See if we're a fit

History

Customer support

From one support team to a support company

Some companies start as garage ideas. Everhelp began as a single support team.

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Our CEO, Nataliia Onyshkevych, had spent years in customer support — first as an agent, then as a team lead. Around 2021, as Head of Support at a company building B2C startups, she put together the first version of what became Everhelp: a small group of agents, soon joined by a team lead and a quality lead, covering five to six projects.

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It worked and it kept growing. By 2022, the team was hiring agents abroad and taking on larger outside projects. Today, Everhelp is a company of 1,000+ people, with 125+ projects behind us. We've grown from a support service into a company that both runs support operations worldwide and builds its own AI products to power it.

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Team

The people behind Everhelp

A leadership team with deep roots in support operations, product, and commercial growth, guiding Everhelp at every stage.

Nataliia Onyshkevych

Chief Executive Officer

Leads Everhelp as CEO, with 10+ years in customer support and operations

Andrii Panteleienko

Chief Commercial Officer

Leads Everhelp's global commercial strategy, with 9+ years in B2B and B2C sales and go-to-market strategy.

Valentyna Dimova

VP of Support

Leads global teams across industries h in both in-house and outsourcing settings, offering 5+ years in support operations and strategy.

Kateryna Protsenko

Head of Operations

Focuses on core operational functions, building efficient internal processes and cross-team communication.

Anna Diakonova

Head of Product

Translates user needs into products that support real business growth, bringing 10+ years of driving product across Fintech and Telecom.

Our Result-as-a-Service ecosystem

We organize customer support around your business priorities. We align on the target you set, then build the operation to reach it.

Align on the target

We always start by outlining the metric, priority, or risk your business needs to work on.

Design the operation

We assemble the exact combination of talent, technology, processes, and execution model necessary to reach it.

Own the execution

We run the full operation, end to end, and adapt as things change.

Reach the result

We deliver results, measured in your key metrics, and hold performance at every stage of growth.

Adaptable by design and accountable by default — that's how we help companies reach the goals that matter.

Principles

The principles guiding all our work

Three values guide how we build every operation and work with every client.

Agility

We adjust to your priorities as they shift — new markets, volumes, or targets — without losing sight of the goal we agreed on.

Ownership

We own the operation end to end — decisions, fixes, and results — so you always know who stands behind the outcome.

Excellence

We keep raising the quality of how we think, work, and deliver, so your support gets stronger the longer we run it.

Customer service solutions

What makes our ecosystem work

A model is only as strong as what stands behind it. The following seven capabilities are why companies trust Everhelp to deliver the results we build our support around.

Results-based pricing

We offer flexible pricing models structured around the way you already track your support: per ticket, resolved case, interaction, or productive hour. This keeps your investment tied to real workload and unit economics, so performance stays easy to manage over time.

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Industry and domain expertise

We bring support expertise from the industries we serve, helping you apply already proven support practices. Our teams know how service levels, customer behavior, and compliance needs shift across markets, and so build the operation to fit yours.

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AI built on real support experience

We built our AI on what we learned running real support operations. That experience shapes how we use it — to classify requests, prepare replies, automate workflows, and surface recurring patterns — so the technology fits how support teams actually work.

ai customer service solutions ecommerce, saas, hospitality

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Security and compliance readiness

We adapt to your security and compliance requirements from day one, aligning with GDPR, PCI-related requirements, and ISO-aligned practices. This lets us integrate smoothly into environments where data protection and access control are critical.

secuty and compliant customer service agent

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High-retention teams

We keep retention above 90% by hiring for language, culture, and time-zone fit. This allows us to build you a team that gets deeper in your product the longer they stay, so you're not paying to re-onboard a new team every quarter.

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Multilingual talent sourcing expertise

We know which regions produce the strongest talent for each language and support role and hire where each candidate pool runs deepest. That gives you native-level coverage across every market you serve, sourced from the locations best suited to it.

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Flexible scope and scalable ramp-up

We start you on a focused scope, validate it through a proof of concept, and take on the work of scaling. When your business is ready to grow, we build out teams, add languages, and adjust coverage, absorbing the hiring and coordination, so your team focuses on growth.

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benefits

Do Everhelpers like working here?

Great question. Here’s what the numbers have to say…

Employee retention rate

>90%

Employee volunteer turnover

<3%

Average employee tenure

>2 years

Positions filled via internal referrals

39%

Internal promotion rate

86%

Support agents from across the world

1,000+

Integrations

Your team's tools, our team's expertise

We integrate with whatever tools and platforms your company already uses, so your team keeps working the way they know, and ours starts delivering from day one.

CRMs