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about us

Behind the scenes of great support

Meet our awesome global team of EverHelpers. Together, we strive to create a sustainable environment where all team members can contribute their best, feel that their voices are heard, and truly take care of work-life balance.

Everhelp team smilling, one of the top customer support outsourcing companies, AI customer service agent Evly

Do EverHelpers like working here?

Great question. Here’s what the numbers have to say…

>90%

Employee Retention Rate

<3%

employee volunteer turnover

>2 years

Average Employee Tenure

39%

employee referrals

86%

internal promotion rate

1000+

support agents from across the world

2021: Founded

5 EMployees

We started with a small (but cozy) team of 5 to create a service that will transform support outsourcing.

2022: First wins

35 employees

By the end of 2022, we had grown to a team of 35 employees and secured our first big clients.

2023: Growth

150 Employees

As the team scaled, we diversified service and tapped into new industries, including SaaS and ecommerce.

2023: Scaling

370 Employees

We more than doubled our team and reached the milestone of 100 launched projects.

Everhelp customer support outsourcing team outdoors

2024: Way ahead

1000+ Employees

Our journey doesn’t end here. We’re aiming for new heights as we continue to innovate.

2022: First wins

60 employees

In January 2022, we had grown to a team of 60 employees and secured our first big clients.

2023: Scaling

370 Employees

We more than doubled our team and reached the milestone of 100 launched projects.

Our vision

We're passionate about building strong relationships between businesses and their customers. Three things drive us: great customer service delivery, happy customers, and genuine human connections. These are key to our success and create long-term value for our customers.

Everhelp's customer support team talking about vision: great customer service delivery, genuine human connections and happy customers.

Everhelp's customer support team talking about mission: not settling for less, go to business for customer outsourcing

Our mission

Our BIG GOAL is to change the way companies think about outsourced customer service - it's not about settling for less. We're our customers' go-to business partner, helping them build strong relationships with their own clients. We give them the support they need to succeed and then some, making sure they get more than they bargained for.

Connected by shared values

We expect our teams to care deeply about the customers we serve, and we commit to caring just as deeply about our employees. We provide the tools, support, and safe environment you need to succeed and deliver exceptional service.

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We take ownership of our actions, communicate openly, and honor our commitments. Transparency and integrity build trust — within our teams and with our customers — and strengthen every partnership we create.

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We cultivate a culture where every voice is heard and every perspective is valued. We welcome diversity of backgrounds, experiences, and ideas. Everyone at EverHelp should feel safe to speak up, contribute, and grow.

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We set high standards for quality and challenge ourselves to improve every day. Excellence at EverHelp means learning continuously, seeking feedback, and always aiming to deliver our best work.

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Customer Focus

We expect our teams to care deeply about the customers we serve, and we commit to caring just as deeply about our employees. We provide the tools, support, and safe environment you need to succeed and deliver exceptional service.

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Accountability & Integrity

We take ownership of our actions, communicate openly, and honor our commitments. Transparency and integrity build trust — within our teams and with our customers — and strengthen every partnership we create.

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Respect & Inclusion

We cultivate a culture where every voice is heard and every perspective is valued. We welcome diversity of backgrounds, experiences, and ideas. Everyone at EverHelp should feel safe to speak up, contribute, and grow.

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Excellence

We set high standards for quality and challenge ourselves to improve every day. Excellence at EverHelp means learning continuously, seeking feedback, and always aiming to deliver our best work.

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