Uncover 6 Must-Know Customer Support Trends for 2025‍

2025 is upon us, and customer support trends are already changing. Check out what’s here to stay, what’s gone for good, and what’s about to take off.

This is a true hidden gem — unearthed, refined, and presented in one PDF.

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What’s inside

From omnichannel support done right to leveraging the power of AI chatbots without them turning on you, it’s all there. Sneak a peek!

Fresh, relevant data

This report is based on data about customer experience trends gathered from trusted sources like Deloitte Digital, McKinsey, Gartner, and others.

Expert advice

Unlike typical trend reports, this PDF features insights from EverHelp’s top professionals. It’s designed not only to introduce you to what’s ahead but also to help you gear up effectively.

Omnichannel support insights

With omnichannel support gaining momentum as a “go-to” strategy for 2025, you’ll find optimal ways to implement it without draining your pockets.

Self-service vs chats

The number of users who prefer self-service before reaching out to you is shocking! You’ll uncover why self-service solutions are a top investment priority for 2025.

AI in customer service

The success cases of global leaders using AI chatbots will inspire you to explore their potential for your business. You’ll also sneak a peek at non-intuitive areas where AI & automation can make waves.

Employee experience

You’ll see how to leverage the shifted focus toward employee experience to keep both your team satisfied and profits growing. We’ll also show you how to use other customer support trends to propel your success.