Your trusted growth partner
SaaS customer service that leads your growth
We go beyond just support service, partnering with you to enhance product growth and customer loyalty. Your customers' experience is at the core of everything we do.
Your SaaS growth, measured
Outsourcing a dedicated SaaS customer support team helps to turn users into loyal product advocates, boosting success metrics and business growth at scale.
increase in customer activation
customer satisfaction score
Reduction in churn rate
We've got all your customers' requests covered
Our solution:
Finding, hiring, and onboarding customer service agents is tough (and costly!), especially as your SaaS business scales. You get everything covered by trusting your customer service needs to our team.
Free up your resources to focus on product growth while we handle every step, from onboarding support agents to educating them and creating your own knowledge base.
Our solution:
EverHelpers understand that SaaS support solutions require extra training. Work with a team of tech-savvy agents who seamlessly dive into technical product nuances, AI, and ML as if they were part of your in-house team.
Our SaaS support agents are thoroughly tested. And if things get tricky, they have a SaaS product FAQ database to find the answers quickly.
Our solution:
Reach customer success and exceed support expectations with the constantly trained and educated team. With the perfect balance of AI tools and a human touch, you can ensure fast response times, high-quality customer ticket handling, and impeccable customer experience.
Most importantly, we help you keep a close eye on key support metrics, which speak better for quality than any words do.
Our solution:
Get a team that becomes your product's ambassador from day one. Work closely with clients to fulfill their needs and provide a positive customer experience, learn where your product falls short, and spot new feature demand to reach maximum customer satisfaction.
Plus, if necessary, receive recommendations and assistance finding the right market fit for your SaaS company.
Our solution:
No more extra time spent on the lengthy integration process! Be sure there will be no disruption to your daily operations as we seamlessly sync with your current SaaS platform and IT infrastructure.
Get everything covered, from tailored CRM support to guidance on choosing the perfect fit for a customer service team.
Our solution:
Whether you're experiencing a winter sales peak or a surge in common customer issues and demand due to your product's rapid growth, you can scale our support team to match your successful SaaS needs.
This way, you won't have to worry about unhappy users, a rising cancellation rate, or customer retention issues, as we will serve customers as necessary.
Our solution:
Finding, hiring, and onboarding customer service agents is tough (and costly!), especially as your SaaS business scales. You get everything covered by trusting your customer service needs to our team.
Free up your resources to focus on product growth while we handle every step, from onboarding support agents to educating them and creating your own knowledge base.
Our solution:
EverHelpers understand that SaaS support solutions require extra training. Work with a team of tech-savvy agents who seamlessly dive into technical product nuances, AI, and ML as if they were part of your in-house team.
Our SaaS support agents are thoroughly tested. And if things get tricky, they have a SaaS product FAQ database to find the answers quickly.
Our solution:
Reach customer success and exceed support expectations with the constantly trained and educated team. With the perfect balance of AI tools and a human touch, you can ensure fast response times, high-quality customer ticket handling, and impeccable customer experience.
Most importantly, we help you keep a close eye on key support metrics, which speak better for quality than any words do.
Our solution:
Get a team that becomes your product's ambassador from day one. Work closely with clients to fulfill their needs and provide a positive customer experience, learn where your product falls short, and spot new feature demand to reach maximum customer satisfaction.
Plus, if necessary, receive recommendations and assistance finding the right market fit for your SaaS company.
Our solution:
No more extra time spent on the lengthy integration process! Be sure there will be no disruption to your daily operations as we seamlessly sync with your current SaaS platform and IT infrastructure.
Get everything covered, from tailored CRM support to guidance on choosing the perfect fit for a customer service team.
Our solution:
Whether you're experiencing a winter sales peak or a surge in common customer issues and demand due to your product's rapid growth, you can scale our support team to match your successful SaaS needs.
This way, you won't have to worry about unhappy users, a rising cancellation rate, or customer retention issues, as we will serve customers as necessary.
How clients awesomize with EverHelp
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Executing experience beyond expectations
Offer
Sourcing
Integration
Training
Launch
Growth
Support with a personal touch
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All your support needs, covered
At EverHelp, we help you with tailored customer service outsourcing solutions that match your exact SaaS customer support strategy needs and increase customer satisfaction.
Support operations
Opt for a dedicated or 24/7 shared team to address customer pain points and cover all your support needs. Choose what works best for you at the moment and change it later.
Startup support
Grow with an A+ startup support with a product-centric approach. Our help with refund and chargeback practices ensures good customer service, positive customer experience, and sustainable growth.
Technical support
Our top customer support team agents work for you, resolving even the toughest support tickets 24/7. Expert training, product knowledge management, and QA are provided to help ensure a positive customer journey.
Back-office
Focus on core business activities and reduce in-house costs. Our experts manage all tedious administrative duties and cover various support channels and customer acquisition functions.
Sales services
We manage your sales pipeline. With our customer success teams, you can scale your sales efforts, nurture client relationships, and achieve your sales targets.
Ready for action?
From our blog
How Outsourcing Customer Support Can Slash Your Refund Rates
What Every Business Needs to Know About Preventing Chargebacks
Why You Should Outsource Your Multilingual Support
FAQ
Get answers to your most frequent questions
SaaS, as an industry oriented toward providing software as a service, requires a different approach to proactive customer support. First, aside from handling users’ support requests with a focus on customer success, the SaaS support model should also cover troubleshooting and technical support. It should also include employee onboarding and training to ensure employees are familiar with the software and can provide clients with necessary assistance regarding its use.
The best SaaS customer support tools include Zendesk, Freshdesk, and Intercom, which offer multichannel support with ticketing, in-app live chat, and automation. Drift and HubSpot Service Hub specialize in self-service options, such as AI chatbots and customer engagement. Zoho Desk provides advanced CRM integration for personalized support. Jira Service Management is ideal for IT and technical support. With so many options, it can be hard to choose the right tool. At EverHelp, we assist our clients in deciding what best fits their needs and objectives. So, book your first call, and we will discuss the CRM that’s just right for you.
Yes, small SaaS businesses can benefit from outsourced support, especially when scaling on a budget. It reduces hiring, training, and infrastructure costs while providing 24/7 coverage for global customers. Experienced agents can improve response times, customer satisfaction, and retention. Outsourcing also delivers multilingual support, AI automation, and scalable resources for peak demand. However, quality control, brand alignment, and data security should be considered. That’s why it’s so important to find the right partner company to ensure a seamless integration with your brand.
Yes, scalability is actually one of the advantages of outsourcing your customer assistance. With a reliable outsourcing partner, you will be able to quickly adjust team size, working hours, and customer support channels coverage to match your company’s growth. Whether you need to expand support for new markets, add multilingual agents, or handle seasonal spikes, outsourced teams provide the flexibility to scale without hiring and maintaining in-house staff.
For SaaS, the cost of outsourced customer support varies depending on service level, support hours, and the provider’s location. Pricing models can be per-agent, per-ticket, or a fixed monthly fee. On average, costs may range from $5 to $50 per hour. However, offshore providers are typically more affordable. On the contrary, high-touch, specialized support may cost more. At EverHelp, we provide 3 pricing models: shared, dedicated, and talent-only teams. During the initial call, we help our clients decide what best fits their budget and help them meet their business objectives faster. Contact us!
To maintain quality, choose a provider with experience in SaaS support and strong onboarding processes. Provide clear guidelines, product materials, and access to your knowledge base. Regular performance monitoring, customer feedback collection, and KPI monitoring help maintain high service standards. Our EverHelp team, for example, even provides a trained QC Manager to guarantee a positive customer support experience. Additionally, you can opt for a hybrid model, where complex issues are handled in-house while routine support is outsourced, which can also be much helpful.
