Your trusted growth partner
At EverHelp, we specialize in providing comprehensive customer service outsourcing solutions crafted to your unique needs.
Challenges
Before working with EverHelp, the apparel company encountered challenges in managing its customer support operations effectively.
- Our client sought to improve their first-contact resolution rates and, therefore, overall customer satisfaction.
- However, they faced the issue of limited in-house support team capacity which was unable to cover such needs, as well as handling peak volumes.
Solution
EverHelp stepped in with solutions to tackle the challenges and improve the company’s customer support.
- We shortened full resolution times to 21 hours and 39 minutes as well as the first reply time to 13 hours and 10 minutes. We're continuing to improve, moving closer to the industry’s top 10 benchmarks every day.
- We analyzed the client’s support demands and provided a helping hand - one English-speaking agent to expand the in-house team’s capacity while keeping costs efficient.
- Our expert has handled around 6300 tickets across three channels: email, Facebook messages, and WhatsApp, providing a more personalized customer experience.
- Thus, EverHelp helped raise average satisfaction rates, resulting in 95% CSAT.
Results
95%
CSAT
1
Dedicated team member
4.78
Messages per ticket
21h 40m
Full case resolution
285
Monthly ticket replies
6.3K
Requests handled
Challenges
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Title is a startup application project that focuses on providing styling services for individuals worldwide.
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Here’s why clients love EverHelp
1k+
support
agents
agents
28
days average
time to hire
time to hire
47 reviews
I was impressed with their flexibility and speed. EverHelp assembled a team in a matter of days, set up clear automated and standardized processes, and immediately brought our SLAs to a whole new level.
5 reviews
EverHelp has quickly understood our business and adapted to our way of working. Their team felt more like an extension of ours than an outside vendor.
47 reviews
Thanks to the efforts of EverHelp, our customer satisfaction increased significantly and we achieved a 4.8/5 rating on product review platforms.
47 reviews
In over 30 years of entrepreneurship, I have rarely worked with a team this professional and responsive.
