Customer service outsourcing, tailored for you

Customer service outsourcing is the practice of hiring a third-party company to handle customer support tasks for a business. These tasks can include answering customer inquiries across different communication channels, providing technical support, processing orders, handling returns and cancellations, analyzing customer experience trends, and more. 

The types of outsourcing depend on location and the service provided. There are three main types of traditional customer service outsourcing based on location:

1. onshore outsourcing, which is done within the same country as the business.
2. nearshore outsourcing, done in a neighboring country with lower business costs.‍
3. offshore outsourcing – a service that’s done in a distant country, often to significantly reduce labor costs.

Foremost, it’s a good way to reduce your in-house customer service costs and work with specialized experts. Additionally, it will allow you to provide 24/7 omnichannel customer assistance to handle all incoming customer requests. As such, through outsourcing support services, you can focus on core business activities, maintain quality assistance for your clients, ensure customer satisfaction and a positive brand experience, and generally grow faster, further expanding the customer base. If you are interested in learning more about this support model, we recommend reading our article on the pros and cons of outsourcing.

The cost of outsourcing customer service varies depending on factors like location, service complexity, support work hours, and the team size needed. Prices may also depend on the level of expertise required, language support, and additional features like 24/7 availability or technical support. Usually, reputable customer support outsourcing companies provide diverse pricing options. For example, at EverHelp, we have three options: dedicated, shared, and talent-only teams to match the unique support requirements of our clients. You can check out more detailed descriptions of our support models on our pricing page.

Start with pinpointing your needs: the type of support, hours of operation, channels, languages, and any additional services necessary to satisfy your customer service needs. Look for providers with a strong reputation, relevant experience, and high-quality service that aligns with your industry. Evaluate their pricing and ensure they use modern tools like AI, chatbots, and automation. Also, confirm they follow security protocols and comply with data protection regulations. Finally, ensure they offer flexibility and scalability for future growth. You can also check out a more extensive outsourcing support partner checklist on our website. Yet, if you are tired of searching, just head straight to our top list of 6 best customer service outsourcing companies.

For starters, our team helps reduce operational costs while still providing relevant, personalized, and quick assistance (under 45 seconds for first replies). As we offer multilingual support in over 30 languages, our team helps businesses to easily scale globally. With EverHelp’s all-inclusive approach, covering inbound, outbound, chat, and email support, you can also ensure timely and efficient customer care. At EverHelp we also prioritize security, being compliant with GDPR and PCI DSS to safeguard customer data. Overall, you can be sure that our outsourced agents are trained to handle queries of any complexity, guaranteeing consistent, high-quality support. If you are interested in learning more, book a call with us!