Your trusted growth partner
Call center outsourcing that makes your customers heard
When seconds count, so do we. Our outsourced call center catches every call before impatience leads to churn.
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Your all-in-one call center services
Inbound calls
Handle every customer inquiry with confidence while keeping satisfaction rates above 90%. You’ll get holistic inbound call center services for order processing, technical issues & help desk, appointment scheduling, and even sales conversions.
Outbound calls
Attract new clients and nurture existing ones through our outbound call center. You'll gain valuable insights via satisfaction surveys, retention calls, and AI analytics, as well as targeted lead generation without intrusive tactics.
We do more than just answer calls
Unlike regular third-party support providers, we are dedicated allies focused on results and your growth.
Every call we take is an opportunity for you to turn potential problems into lasting satisfaction and loyalty.
Instant call pickup
Tailored customer conversations
Focus on customer retention
All-tier call center services
Why outsource call center services to us
Our customer call center delivers responsive customer service without operational headaches. We take a proactive approach powered by analytics and expert teams, anticipating needs rather than just reacting to issues.
Flexible customer service
You can easily adjust to fluctuating demands by scaling your support team up and down anytime. Whether you need a small dedicated group or the whole call center company at your fingertips, we offer 3 cooperation models to match your needs. Our approach adapts to your business, not the other way around.
24/7 customer care
Some customers may be night owls, and we will make sure that they receive the customer service via social media whenever they log in. Our agents operate in local time zones, so they are always fresh and ready for social media inbox management.
Multilingual support
All your customers will be heard and helped, no matter the language. For our multilingual call center outsourcing, we use more than 30 languages to ensure effective communication with your international customer base.
Powerful analytics and AI
We don't just answer calls, we provide insights. Our AI-powered analytics identifies recurring patterns, anticipates seasonal spikes, and tracks crucial metrics like resolution time and customer satisfaction. Automated quality assessments transform customer feedback into actionable improvements that strengthen your brand.
Launch timeline
Ready to fill in the gaps in your support experience?
Outsourced call center services that match your industry
SaaS & Software
Technical emergencies can strike unexpectedly. Get real-time troubleshooting for those critical moments when your users can't afford to wait for email responses.
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E-Commerce & Marketplaces
Convert frustrated shoppers into loyal customers by providing an immediate, personalized eCommerce call center service for issues that are too urgent or complex for chats.
Hospitality
Provide warm and attentive hospitality call center services, even after hours, when your guests' plans change or special moments need perfecting.
Gaming & Entertainment
Gaming crises happen in real time, and responses should be timely. Give your players immediate assistance when every second of downtime affects their game.
Fintech
With our secure call center for financial services, you can easily provide the human verification and explanation your customers need when dealing with sensitive transactions and account security.
Various service integrations available
We can integrate with all major systems for outsourcing customer service calls or
add a new integration just for you.
Seamless omnichannel assistance
You don’t have to settle for just one option. Our agents can transfer interactions between touchpoints without losing context. With our call center services, your customer satisfaction scores won’t drop below 96%.
Email support
Say goodbye to a chaotic inbox. When you outsource email support to our team, we'll manage the entire process. From monitoring incoming emails to delivering thoughtful responses, our agents will ensure your customers receive the detailed attention that builds lasting relationships.
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Social media support
Connect with customers where they hang out daily. Our social media specialists will transform platforms like Instagram, Facebook, and TikTok into your powerful service channels. We promptly respond, defusing complaints and tracking brand mentions to maintain your reputation across socials.
Live chat assistance
Cut down wait times in half with live chat support, right on your website. Our support team will handle real-time inquiries with quick, accurate responses that solve customers’ problems on the spot, all while you concentrate on strategic activities.
Security is our priority
When outsourcing call center services to us, you can rest assured that customer data and all service systems are consistently protected, adhering to industry-leading practices and protocols.
PCI — Security Standards Council
As a PCI DSS Level 1 third-party call center provider, we follow the highest security protocols to protect payment data and reduce the risk of fraud. We are dedicated to maintaining secure systems that protect sensitive financial information during support outsourcing.
GDPR Compliance
A good outsource customer service call center places privacy and data protection at the core of their operations. As your long-term partner, we are fully GDPR-compliant, ensuring that all personal data is managed securely and in accordance with international regulations.
5.0 stars on Clutch
EverHelp improved user satisfaction and positive feedback on overall experience rising. The team was very punctual, and we also had an excellent match with Team Lead Valentyna.
5.0 stars on Clutch
EverHelp aids our users in resolving installation issues and provides ongoing assistance during software usage. Our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries.
5.0 stars on Clutch
EverHelp provided remote support for administrative tasks such as email management, scheduling, and data entry, as well as communication and project management. Their service also included personal assistance. Key deliverables were on time, accurate document handling, and regular progress updates.
5.0 stars on Clutch
We have a dedicated team that handles support 24/7. The agents provide support for our users in live chat in real time through a Zendesk platform. C1 English skills help them properly handle the issues.
5.0 stars on Clutch
We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements.
5.0 stars on Clutch
Within the last 2 years we have created a number (10+) separate dedicated teams with Everhelp, which support our growing products whereas separate shared teams support the new new launches. Both structures continuously comply with our SLA requirement for FRT, NPS and Backlog.
From “on-holds” to “problem solved”
