Services
/
Inbound & outbound calling

Call center outsourcing that makes your customers heard

When seconds count, so do we. Our outsourced call center catches every call before impatience leads to churn.

Start growing your brand with proactive assistance
Level up calls

We do more than just answer calls

Unlike regular third-party support providers, we are dedicated allies focused on results and your growth.
Every call we take is an opportunity for you to turn potential problems into lasting satisfaction and loyalty.

Instant call pickup

No more frustrated hang-ups after endless waiting! We answer in less than 45 seconds, guaranteed. Our customer service call center ensures your customers receive prompt help with any issue.

Tailored customer conversations

We provide outsourced call center services, addressing all your niche challenges with customized solutions and scripts. Our team becomes a seamless extension of yours, adapting to your brand voice, communication style, and company values, reflecting your unique identity.

Focus on customer retention

Our phone support outsourcing is a retention strategy. Our agents actively listen for dissatisfaction signals and offer personalized alternatives before customers leave. We turn potential churn points into loyalty pathways by addressing underlying needs rather than just scraping the surface.

All-tier call center services

You’ll get all-encompassing Tier 0 – Tier 2 phone support services that cover everything from simple order processing and subscription management to complex technical troubleshooting.

Launch timeline

If we start today...
Sign up
in 1-2 days
Kick-off meeting
in 7 days
Meet integration team
in 14 days
Meet candidates
in 21 days
Training
in 28 days
Launch

Ready to fill in the gaps in your support experience?

Outsourced call center services that match your industry

SaaS & Software

Technical emergencies can strike unexpectedly. Get real-time troubleshooting for those critical moments when your users can't afford to wait for email responses.

Walk users through complex software installations or configuration issues step-by-step.
Troubleshoot critical bugs affecting business operations with prioritized escalation paths.
Guide enterprise customers through implementation processes in seconds, not days.
Provide migration assistance when transitioning between software versions or platforms.
Handle license management, renewal questions, and subscription changes with authentication protocols.
Explore more

E-Commerce &  Marketplaces

Convert frustrated shoppers into loyal customers by providing an immediate, personalized eCommerce call center service for issues that are too urgent or complex for chats.

Process orders and manage changes for customers who prefer traditional phone communication or need assistance asap.
Handle complex return situations requiring human judgment and exception management.
Resolve shipping complications with real-time coordination between customers and carriers.
Navigate multi-item order issues with personalized solutions impossible via automated systems.
De-escalate high-emotion situations with dissatisfied customers via phone to preserve brand reputation.
Explore more
Ecommerce online clothing marketplace.

Hospitality

Provide warm and attentive hospitality call center services, even after hours, when your guests' plans change or special moments need perfecting.

Handle complex reservation changes involving multiple rooms, dates, or special accommodations in no time.
Navigate booking issues during high-demand periods.
Coordinate special event requirements and customized guest experiences, requiring detailed planning.
Resolve urgent on-site issues requiring immediate staff coordination for guest satisfaction.
Provide concierge-level service for VIP guests with specialized needs and expectations.
Explore more
Guest paying the hospitality business.

Gaming & Entertainment

Gaming crises happen in real time, and responses should be timely. Give your players immediate assistance when every second of downtime affects their game.

Offer immediate phone support during live tournaments or multiplayer events when every second counts.
Verify account ownership during hacking attempts or unauthorized access situations.
Navigate complex refund scenarios involving virtual currencies or subscription bundles.
De-escalate emotional situations arising from competitive gaming conflicts or penalties during calls.
Explore more
A person playing a video game on the computer.

Fintech

With our secure call center for financial services, you can easily provide the human verification and explanation your customers need when dealing with sensitive transactions and account security.

Verify customer identity through voice authentication protocols for sensitive transactions.
Take care of complex financial processes requiring explanation of legal implications.
Handle fraud alerts and account security issues requiring immediate human intervention.
Quickly explain fee structures, interest calculations, and contractual obligations with regulatory compliance.
Provide reassurance and next steps during service disruptions affecting financial access.
Explore more
A Google Pay app opened on the phone.

Various service integrations available

We can integrate with all major systems for outsourcing customer service calls or
add a new integration just for you.

Seamless omnichannel assistance

You don’t have to settle for just one option. Our agents can transfer interactions between touchpoints without losing context. With our call center services, your customer satisfaction scores won’t drop below 96%.

Email support

Say goodbye to a chaotic inbox. When you outsource email support to our team, we'll manage the entire process. From monitoring incoming emails to delivering thoughtful responses, our agents will ensure your customers receive the detailed attention that builds lasting relationships.

Explore more
Call center customer support agent.

Social media support

Connect with customers where they hang out daily. Our social media specialists will transform platforms like Instagram, Facebook, and TikTok into your powerful service channels. We promptly respond, defusing complaints and tracking brand mentions to maintain your reputation across socials.

Explore more

Live chat assistance

Cut down wait times in half with live chat support, right on your website. Our support team will handle real-time inquiries with quick, accurate responses that solve customers’ problems on the spot, all while you concentrate on strategic activities.

Explore more

Security is our priority

When outsourcing call center services to us, you can rest assured that customer data and all service systems are consistently protected, adhering to industry-leading practices and protocols.

PCI — Security Standards Council

As a PCI DSS Level 1 third-party call center provider, we follow the highest security protocols to protect payment data and reduce the risk of fraud. We are dedicated to maintaining secure systems that protect sensitive financial information during support outsourcing.

GDPR Compliance

A good outsource customer service call center places privacy and data protection at the core of their operations. As your long-term partner, we are fully GDPR-compliant, ensuring that all personal data is managed securely and in accordance with international regulations.

Here’s why clients love EverHelp

5.0 stars on Clutch

EverHelp improved user satisfaction and positive feedback on overall experience rising. The team was very punctual, and we also had an excellent match with Team Lead Valentyna.

Sabina Sher
Review from Clutch.co

5.0 stars on Clutch

EverHelp aids our users in resolving installation issues and provides ongoing assistance during software usage. Our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries.

Darina Black
Review from Clutch.co

5.0 stars on Clutch

EverHelp provided remote support for administrative tasks such as email management, scheduling, and data entry, as well as communication and project management. Their service also included personal assistance. Key deliverables were on time, accurate document handling, and regular progress updates.

Marie Sharapa
Review from Clutch.co

5.0 stars on Clutch

We have a dedicated team that handles support 24/7. The agents provide support for our users in live chat in real time through a Zendesk platform. C1 English skills help them properly handle the issues.

Alina Maximova
Review from Clutch.co

5.0 stars on Clutch

We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements.

Julia Klotsko
Review from Clutch.co

5.0 stars on Clutch

Within the last 2 years we have created a number (10+) separate dedicated teams with Everhelp, which support our growing products whereas separate shared teams support the new new launches. Both structures continuously comply with our SLA requirement for FRT, NPS and Backlog.

Bogdan Govorun, CFA
Review from Clutch.co

From “on-holds” to “problem solved”

Outsource call center services to turn every call into a profitable connection.