The leading AI resolution platform for customer support
Build workflows and AI agents, classify tickets, manage knowledge, and track results, all in Evly.
ai Support in numbers
AI that works alongside your team
Chat resolution
75%
Most chats resolved start to finish, with no agent needed.
deflection rate
80%
Your team only sees the tickets that need them.
CSAT
83%
Instant, accurate answers customers actually like.
cost reduction
70%
Handle more volume without growing your team.
Choose how to launch
Production-ready AI customer support agent
Unified AI platform
Support, handled end to end
Autonomous ticket resolution
Resolves tickets directly in your systems, including cancellations, refunds and account changes, with no manual handoff needed.
No backlog pile-up during volume spikes
Customers get resolution, not just a reply
Frees your team from repetitive tickets entirely
End-to-end analytics
Track cost, response time, and resolution trends in one dashboard, customized to your needs. With an AI Quality Score on every AI-handled ticket, you will see root causes, not just stats.
Spot root causes, not just symptom counts
One dashboard instead of stitching reports together
Quality Score flags issues before customers do
Custom workflow builder
Set up as many workflows as your business needs. You write your rules, test the workflow beforehand, and then Evly moves and resolves tickets accordingly.
Matches your exact process, not a generic template
Test before it touches a real customer
Scales to new use cases without engineering work
Knowledge base
Upload your own knowledge base and sync it directly with your workflows, so every update applies everywhere at once.
One update reflects everywhere instantly
No stale answers across different workflows
Faster to keep accurate as your product changes
Account management & integrations
Manage user roles, connect every third-party system in one place with a kill switch on hand, and get instant alerts the moment one fails.
One place to manage every connection
Kill switch stops a failing integration fast
Instant alerts mean no silent failures
Omnichannel experience
One AI support agent. Every channel your customers use.
Evly unifies chat and email in a single customer service AI agent, wired directly into the tools you already run support on - with voice on the way.
Channels
Always-on email support that reads full context and replies like your best agent would.
Chat
Real-time replies that resolve issues on the spot, not just point to an article.
Voice
Reach customers instantly through clear, interactive voice channels for real-time support and engagement.
SMS
Deliver time-sensitive updates, alerts, and marketing messages straight to your customers' mobile phones.
API
Seamlessly integrate communication capabilities directly into your existing platforms with developer-friendly APIs.
Set up automation on your own rules
book a demo
Your top tickets, closed in seconds
Order tracking
Real-time order status and delivery updates, with no waiting for an agent.
Billing questions
Charges, invoices and payment updates answered in seconds.
Account changes
Update details, plans and settings without opening a ticket.
Scheduling
Book, move or cancel appointments in real time.
Refunds and returns
Returns, refunds and cancellations processed directly in your systems.
Human handoff
Evly passes the full context to your agent, so there are no repeat questions.
Industries
Personalized AI customer service for any industry
Whatever your niche, our ai support agent is trained on your industry, so it handles everything from routine questions to complex cases.
No black box: what your customer service AI agent actually does
We organize customer support around your business priorities. We align on the target you set, then build the operation to reach it.
1. Your team received a message
The classifier identifies the ticket's type and intent & routes it to the right workflow.
Inbox
New
“Hi, I want to request a refund.”
Chat
2. The configured agent handles the ticket
The ticket resolves automatically according to its type, tone rules & flow instructions.
Resolution
Resolved
Refund issued · $84.00
Action
3. Or the ticket escalates to a human agent
When the escalation rule fires, the ticket is transferred to the agent with full history.
HANDOFF PACKET
ASSIGNED
Full conversation transcript
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04 · QUALITY SCORE
The AI Quality Score is logged for QC
QUALITY REVIEW
Logged
AI Quality Score · 92 / 100
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Integrations
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Evly AI
Make your support work by itself
Get a demo
Information security
Your data, handled with care
From dial-ins to DMs, we are here for your customers, wherever they are.
ISO
Security for us is a set of daily operational practices that hold up under scrutiny. That’s why EverHelp works towards receiving ISO 27001 certification, which will reflect our commitment to secure and safe management of the stakeholder and customer information.
GDPR
Our team always stays compliant with GDPR, guaranteeing that every piece of personal information receives maximum protection and careful handling, meeting global standards for customer service outsourcing solutions.
FAQ
How is Evly different from a chatbot?
A chatbot is basically a solution to automate messaging. It doesn’t necessarily resolve the customer’s issue, but rather provides them with information (or transfers to a human when that data is absent). Evly, on the other hand, is a full-cycle AI customer experience platform.
With this solution, you build your own customer service AI agents and workflows to cover most of the routine processes and some edge cases, instead of getting a tool working by a fixed script.
Can Evly connect to the tools we already use?
Yes, because the ai customer service software Evly is highly customizable, it can connect to your team’s preferred tech stack. All integrations are managed in one place, with a kill switch and full account-data tracking for optimized management.
How long does it take for Evly to go live?
The final timeline largely depends on the scope you are trying to automate and the complexity of the workflows. However, it usually takes about 20 days on average to set up the AI from kickoff to production,
Can we see how AI is actually performing?
Yes. Our custom dashboards give you a full view of AI performance, and every ticket carries an AI Quality Score from the QC module. This allows you to track each AI customer service agent KPIs separately and see where performance could be improved.
Scheduled reports go straight to your inbox or Slack, with Excel and CSV export when you need the raw data. And with the trends and insights feature, you can surface what happened over the past week and ask Evly directly how your tickets are progressing.
Will Evly replace our support team?
No and right now, there’s no AI that can truly handle every support case. Human touch is still non-negotiable for exceptional customer service.
We advise you to check out our customer support automation playbook to learn why that is.
With Evly, you decide where AI handles your support operations and where it escalates to human agents (e.g., when customers are getting angry or the case requires legal guidance). Since workflows and agents are fully configurable, you can offload as many support cases as you think can be automated.
How can AI help customer service?
AI resolves routine tickets (e.g., cancellations, refunds, account changes) as soon as they arrive, instead of waiting for agent availability. A customer service AI agent like Evly takes real action directly in your systems, not just scripted replies, and runs 24/7 with consistent quality on every ticket. Every result is also backed by analytics that show root causes, not just ticket counts.
The real advantage shows up in the cost of AI resolution. Though every platform’s pricing is different, with our solution, the cost drops as volume grows. We built this model because we know how much scaling a human team ticket by ticket can cost a business, and we wanted a more cost-effective solution.
Have a look at the case study to see how AI helps improve customer service.
How to implement AI safely in customer support?
Safety comes from the rules you set and the platform's certifications. On the product side, every AI agent should work within defined instructions and prohibited topics. If confidence is low, sentiment turns negative, or a step is marked for human handoff, the ticket should automatically escalate to an agent. To make sure that’s how it works for our clients, we set up a test feature so you can try any workflow or agent on real tickets before it goes live.
Another part is compliance, meaning the AI you use aligns with global regulations. Everhelp carries PCI DSS certification and is GDPR compliant, while working toward ISO 27001 certification.
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