Daryna Severenchuk

Daryna Severenchuk is a Delivery Manager with 10+ years of experience in management, customer service, and marketing. She specializes in service process design, brand development, team building and training, and cross-cultural team management. Her professional background spans the hospitality, sales, and digital sectors. Since joining EverHelp in 2022, she has grown from a support agent to leading teams of 30+ across global projects. Daryna also holds specialized training in brand management, le

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Daryna's signature pieces

Omnichannel Support

Tech Stack &Reviews

20.03.2026

Top 10 call center phone systems to boost your support in 2026

Choosing the right tech matters! Explore our top picks for the best call center phone systems to ensure seamless integrations and higher customer satisfaction.

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Daryna

Delivery Manager

Growth & Metrics

Strategy & Trends

10.03.2026

Customer Service vs Customer Experience: Why Your Business Needs Both

Customer service vs customer experience: learn the reactive vs proactive distinction that eCommerce and SaaS founders get wrong – and how to fix it.

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Daryna

Delivery Manager

Tech Stack &Reviews

19.01.2026

Freshdesk vs Zendesk: Who Wins in 2026?

Can’t choose between Freshdesk vs Zendesk for your team? This article reviews & compares both software options in detail for you.

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Daryna

Delivery Manager

Support Ops & Teams

Growth & Metrics

Strategy & Trends

16.01.2026

Building Relationships: Customer Retention Strategy Examples

Selling alone isn’t enough. Discover top customer retention strategy examples to build relationships and boost long-term revenue.

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Daryna

Delivery Manager

Support Ops & Teams

How-to Guides

30.12.2025

25+ Empathy Statements for Angry Customers That Work: A Practical Support Guide

Master empathy statements for customer service that de-escalate conflict. This practical guide provides 25+ proven scripts and phrases for angry customers to resolve complaints and build loyalty.

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Daryna

Delivery Manager

Strategy & Trends

14.11.2025

9 eCommerce Customer Experience Trends You Can't Ignore in 2026

See the 9 CX trends shaping eCommerce customer experience in 2026, from AI personalization to social commerce. Learn what to implement next.

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Daryna

Delivery Manager

Growth & Metrics

Strategy & Trends

08.09.2025

Live Chat vs Chatbot: Which is Right for Your Customer Service Strategy?

Want to find out what’s better for your business, live chat vs chatbot support? In this article, we will break down the two customer support options and advise which one to choose.

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Daryna

Delivery Manager

Support Ops & Teams

Strategy & Trends

05.08.2025

Global Customer Service Standards: How to Build a World-Class CX

Modern companies call for culturally adaptive rules for customer service. In this article, learn about customer service industry standards for cultural sensitivity in business.

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Daryna

Delivery Manager

team

Get to know other authors

Victoria

QC Team Lead

QC Team Lead Victoria Stepashko has 7 years of experience in support and quality control, specializing in quality analytics and workflow optimization.

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Valentyna

VP of Customer Support

Support Operations expert Valentyna Dimova specializes in scaling global teams, AI tool integration, and QA frameworks across SaaS, eCommerce, and Fintech.

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Olha

Support Operations Manager

Delivery Manager Olha Vorobei specializes in team building, KPI management, and process optimization, delivering data-driven support solutions at EverHelp.

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Oleksandr

AI Integrations Lead

AI Integrations Lead Oleksandr Levchenko has 11+ years of experience in support operations and marketing, specializing in process management and team leadership.

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Nataliia

Chief Executive Officer

EverHelp CEO Nataliia Onyshkevych is a Forbes Business Council member specializing in scaling support, AI-driven transformation, and operational excellence.

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Hlib

Delivery Manager

Hlib specializes in scaling support teams, CRM implementation, and AI optimization. At EverHelp, he led a 62-agent team managing 135,000+ monthly requests.

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Dmytro

QC Delivery Manager

Quality Manager Dmytro specializes in QC process optimization and L&D. At EverHelp, he scaled teams from 15 to 60 and introduced 30+ standardized processes.

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Andrew

Chief Commercial Officer

EverHelp CCO Andrew Panteleienko specializes in B2B sales, GTM strategy, and scaling revenue. He has a proven track record of driving $7M+ ARR and global growt

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