About author

Daryna Severenchuk

Delivery Manager

Daryna Severenchuk has 10+ years of experience in management, customer service, and marketing. She specializes in service process design, brand development, team building and training, and cross-cultural team management. Her background spans hospitality, sales, and digital sectors. Since joining EverHelp in 2022, she has grown from a support agent to leading teams of 30+ across global projects. She also holds training in brand management, leadership, and customer service.

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Daryna’s signature pieces

Customer Support

30 Dec

MIN READ

25+ Empathy Statements for Angry Customers That Work: A Practical Support Guide

Master empathy statements for customer service that de-escalate conflict. This practical guide provides 25+ proven scripts and phrases for angry customers to resolve complaints and build loyalty.

Industry-specific

14 Nov

MIN READ

9 eCommerce Customer Experience Trends You Can’t Ignore in 2026

See the 9 CX trends shaping eCommerce customer experience in 2026, from AI personalization to social commerce. Learn what to implement next.

Live Chat

8 Sep

MIN READ

Live Chat vs Chatbot: Which is Right for Your Customer Service Strategy?

Want to find out what’s better for your business, live chat vs chatbot support? In this article, we will break down the two customer support options and advise which one to choose.

Customer Support

5 Aug

MIN READ

Global Customer Service Standards: Adapting Rules Across Cultures

Modern companies call for culturally adaptive rules for customer service. In this article, learn about customer service industry standards for cultural sensitivity in business.

Outsourcing

3 Mar

MIN READ

Why You Should Outsource Your Multilingual Support

Discover the best way for your business to offer multilingual customer support. Explore the benefits of outsourcing your multilingual support service.

Customer Support

10 Feb

MIN READ

Multilingual Support and Why You Need It

Should your business provide multilingual customer support? Is it beneficial for you? And how to integrate new agents into your system? Read on to learn!

Daryna Severenchuk

Daryna’s signature pieces

25+ Empathy Statements for Angry Customers That Work: A Practical Support Guide

9 eCommerce Customer Experience Trends You Can’t Ignore in 2026

Live Chat vs Chatbot: Which is Right for Your Customer Service Strategy?

Global Customer Service Standards: Adapting Rules Across Cultures

Why You Should Outsource Your Multilingual Support

Multilingual Support and Why You Need It

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