quality assurance control team lead Everhelp

About author

Victoria Stepashko

QC Team Lead

Victoria Stepashko is a QC Team Lead with 4 years in customer support and 3 years in quality control. She specializes in quality analytics, workflow optimization, and team performance management. At EverHelp, Victoria leads QC across shared and dedicated teams, supports product launches, and develops training programs. An expert in root cause analysis and building monitoring systems, she also shares her industry insights through publications on Kaizo.

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Victoria’s signature pieces

Customer Support

8 Jan

12

MIN READ

What Most Miss When Evaluating Call Center Quality Assurance Software

Learn what to look for in a call center quality assurance software to ensure high performance and 83+ CSAT.

Customer Support

15 Dec

14

MIN READ

What Does Call Center Quality Assurance Actually Look Like in Practice at EverHelp?

Learn how contact center quality assurance at EverHelp drives 83%+ CSAT. Real framework, metrics, and scorecards you can copy. Get the blueprint.

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