Victoria Stepashko

Victoria Stepashko is a QC Team Lead with 4 years in customer support and 3 years in quality control. She specializes in quality analytics, workflow optimization, and team performance management. At EverHelp, Victoria leads QC across shared and dedicated teams, supports product launches, and develops training programs. An expert in root cause analysis and building monitoring systems, she also shares her industry insights through publications on Kaizo.

LinkedIn profile

Victoria's signature pieces

Growth & Metrics

Strategy & Trends

24.08.2026

Average handle time: Why lower isn't always better?

Learn what average handle time (AHT) is, the formula to calculate it, industry benchmarks, and how to lower it without hurting quality.

read article

Victoria

QC Team Lead

AI & Automation

Support Ops & Teams

Tech Stack &Reviews

08.06.2026

Sendbird alternatives in 2026: Best options for customer-facing teams’

Evaluating Sendbird alternatives in 2026? Compare top SDK tools and AI support platforms to find what actually moves your CSAT score.

read article

Victoria

QC Team Lead

Support Ops & Teams

Strategy & Trends

11.05.2026

Virtual Receptionist Guide 2026: How to Scale Your Business

Looking for a virtual receptionist in 2026? See pricing, top providers, AI vs human options, and how to choose the right service.

read article

Victoria

QC Team Lead

Support Ops & Teams

Tech Stack &Reviews

EverHelp Blueprint

02.04.2026

How EverHelp Integrates With Your eCommerce Stack: A Complete Guide for Store Owners

EverHelp agents and Evly AI plug into Shopify, WooCommerce, Gorgias, Zendesk & 50+ tools, fast and with no disruption to your service.

read article

Victoria

QC Team Lead

Support Ops & Teams

EverHelp Blueprint

15.12.2025

What Does Call Center Quality Assurance Actually Look Like in Practice at EverHelp?

Learn how contact center quality assurance at EverHelp drives 83%+ CSAT. Real framework, metrics, and scorecards you can copy. Get the blueprint.

read article

Victoria

QC Team Lead

team

Get to know other authors

Valentyna

VP of Customer Support

Support Operations expert Valentyna Dimova specializes in scaling global teams, AI tool integration, and QA frameworks across SaaS, eCommerce, and Fintech.

About author

Olha

Support Operations Manager

Delivery Manager Olha Vorobei specializes in team building, KPI management, and process optimization, delivering data-driven support solutions at EverHelp.

About author

Oleksandr

AI Integrations Lead

AI Integrations Lead Oleksandr Levchenko has 11+ years of experience in support operations and marketing, specializing in process management and team leadership.

About author

Nataliia

Chief Executive Officer

EverHelp CEO Nataliia Onyshkevych is a Forbes Business Council member specializing in scaling support, AI-driven transformation, and operational excellence.

About author

Hlib

Delivery Manager

Hlib specializes in scaling support teams, CRM implementation, and AI optimization. At EverHelp, he led a 62-agent team managing 135,000+ monthly requests.

About author

Dmytro

QC Delivery Manager

Quality Manager Dmytro specializes in QC process optimization and L&D. At EverHelp, he scaled teams from 15 to 60 and introduced 30+ standardized processes.

About author

Daryna

Delivery Manager

Delivery Manager Daryna Severenchuk has 10+ years of experience in management, customer service, and marketing, specializing in service process design and CX.

About author

Andrew

Chief Commercial Officer

EverHelp CCO Andrew Panteleienko specializes in B2B sales, GTM strategy, and scaling revenue. He has a proven track record of driving $7M+ ARR and global growt

About author

Let’s find what works best for your business

In 30 minutes, we'll map out how we'd hit the numbers you care about.

Book a meeting

Let's get started

Fill out the form to book a call — we’ll analyze your needs and recommend the best approach for your goals