About author

Victoria Stepashko

QC Team Lead

Victoria Stepashko brings the experience of 4 years in customer support and 3 years in quality control. She specializes in quality analytics, workflow optimization, and team performance management. At EverHelp, she leads QC across shared and dedicated teams, supports new product launches, and develops training programs. She’s skilled in root cause analysis and building monitoring systems. Victoria also shares her expertise through publications on Kaizo.

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Victoria’s signature pieces

Customer Support

15 Dec

14

MIN READ

What Does Call Center Quality Assurance Actually Look Like in Practice at EverHelp?

Learn how contact center quality assurance at EverHelp drives 83%+ CSAT. Real framework, metrics, and scorecards you can copy. Get the blueprint.

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