Oleksandr Levchenko

Oleksandr Levchenko is the AI Integrations Lead at EverHelp with 11+ years of experience in support operations, marketing, and leadership. He specializes in process management, risk mitigation, and scaling high-performing teams. Currently leading 30+ specialists across five products, Oleksandr leverages his background in PR and digital marketing—including an Effie Awards Ukraine win—to drive tech-driven efficiency and operational excellence in global support.

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AI Integrations Lead Oleksandr Levchenko

Oleksandr's signature pieces

AI & Automation

Process Efficiency

How-to Guides

Free Calculators

18.09.2026

Customer service escalation process: How to design a chatbot-to-human handoff that works

Design a customer service escalation process that protects CSAT. Learn about 5 handoff signals, a 3-tier matrix, and get a free template now.

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Oleksandr

AI Integrations Lead

AI & Automation

EverHelp Blueprint

23.08.2026

How Relatio reached 86% CSAT and automated 50% of tickets with Evly (EverHelp AI)

Learn how Relatio reached 86% CSAT by automating their tickets with AI agent Evly. Find out what the optimal support solution for startups is.

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Oleksandr

AI Integrations Lead

AI & Automation

EverHelp Blueprint

21.08.2026

AI Customer Experience: A Practical Framework for Deployment

Have you considered implementing AI for customer experience? In this guide, we discuss how to introduce AI in customer experience to improve KPIs.

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Oleksandr

AI Integrations Lead

AI & Automation

Growth & Metrics

Strategy & Trends

13.04.2026

Customer Service AI Agents: 2026 Guide to Boosting KPI & ROI

Customer service AI agents are becoming the new norm. Learn how to use them to improve KPI performance and drive sustainable ROI.

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Oleksandr

AI Integrations Lead

AI & Automation

Technology

Tech Stack &Reviews

11.04.2026

Top 7 AI Help & Support Platforms to Automate Your CX in 2026

Compare the top 7 AI help desk platforms in 2026 – Zendesk, Intercom, EverHelp & more. Automation rates & key features highlighted.

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Oleksandr

AI Integrations Lead

AI & Automation

How-to Guides

06.04.2026

How can AI improve customer service? A case-based outlook

Discover how AI improves customer service with EverHelp's case studies showing 85% automation and 98% quality scores. Explore agentic AI strategies that work.

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Oleksandr

AI Integrations Lead

AI & Automation

Strategy & Trends

01.04.2026

Pros and Cons of AI in Customer Service: An Honest Look (2026)

AI in customer service: real benefits, real risks, and hard-earned lessons from 43 live deployments. Find out what works and what doesn't.

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Oleksandr

AI Integrations Lead

AI & Automation

EverHelp Blueprint

16.03.2026

AI Agent Model: Our Approach to Automated AI-Driven Support

Automate up to 85% of support tickets with Evly AI assistant. Open the doors to faster responses, 30% less costs, and 80%+ CSAT.

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Oleksandr

AI Integrations Lead

AI & Automation

Strategy & Trends

02.03.2026

Human+AI Support Model: The New 2026 CX Scaling Standard

Replace legacy BPO bloat with Everhelp’s Human+AI support model. Achieve 85% automation, 40-60% cost savings & 80%+ CSAT. Go live in 28 days.

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Oleksandr

AI Integrations Lead

team

Get to know other authors

Victoria

QC Team Lead

QC Team Lead Victoria Stepashko has 7 years of experience in support and quality control, specializing in quality analytics and workflow optimization.

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Valentyna

VP of Customer Support

Support Operations expert Valentyna Dimova specializes in scaling global teams, AI tool integration, and QA frameworks across SaaS, eCommerce, and Fintech.

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Olha

Support Operations Manager

Delivery Manager Olha Vorobei specializes in team building, KPI management, and process optimization, delivering data-driven support solutions at EverHelp.

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Nataliia

Chief Executive Officer

EverHelp CEO Nataliia Onyshkevych is a Forbes Business Council member specializing in scaling support, AI-driven transformation, and operational excellence.

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Hlib

Delivery Manager

Hlib specializes in scaling support teams, CRM implementation, and AI optimization. At EverHelp, he led a 62-agent team managing 135,000+ monthly requests.

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Dmytro

QC Delivery Manager

Quality Manager Dmytro specializes in QC process optimization and L&D. At EverHelp, he scaled teams from 15 to 60 and introduced 30+ standardized processes.

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Daryna

Delivery Manager

Delivery Manager Daryna Severenchuk has 10+ years of experience in management, customer service, and marketing, specializing in service process design and CX.

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Andrew

Chief Commercial Officer

EverHelp CCO Andrew Panteleienko specializes in B2B sales, GTM strategy, and scaling revenue. He has a proven track record of driving $7M+ ARR and global growt

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