AI Integrations Lead Everhelp

About author

Oleksandr Levchenko

AI Integrations Lead

Oleksandr Levchenko is the AI Integrations Lead at EverHelp with 11+ years of experience in support operations, marketing, and leadership. He specializes in process management, risk mitigation, and scaling high-performing teams. Currently leading 30+ specialists across five products, Oleksandr leverages his background in PR and digital marketing—including an Effie Awards Ukraine win—to drive tech-driven efficiency and operational excellence in global support.

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Oleksandr’s signature pieces

AI

14 Feb

22

MIN READ

Top Contact Center AI News for Future-Proof Customer Support

Stay ahead with 2026 contact center AI news. Discover how agentic workflows & unified data are changing the future of customer support.

Customer Support

12 Feb

20

MIN READ

5 Strategies for Effective Contact Center Workforce Optimization

Discover 5 essential strategies for effective contact center workforce optimization that enhance your agents' performance and boost CSAT.

Technology

5 Feb

21

MIN READ

What’s Up With Customer Service Analytics & Why You Need Them

Upgrading your business? Learn how to level up your customer service analytics and use them to reach higher efficiency and CSAT of over 83%.

Customer Support

27 Jan

18

MIN READ

Omnichannel Customer Support: All You Need to Know + Examples

Discover how omnichannel customer support transforms business operations. Strategies, software, and real company examples that grow your revenue.

Metrics

17 Jan

17

MIN READ

Customer Service Metrics To Make Better Decisions, Not Just Charts

Discover customer service metrics that drive real decisions. Learn how to measure CSAT, FCR, and Quality Score to improve loyalty, not just reports.

Industry-specific

24 Dec

20

MIN READ

The Ultimate SaaS Customer Support Guide (2026): Strategies, Tools & A Client Success Story

Get your SaaS customer support ready for 2026. Learn proven strategies, tools, and real results. Reduce churn and boost CSAT up to 83%!

Outsourcing

29 Jan

10

MIN READ

How Outsourcing Customer Support Can Help Reduce Cancellation Rates

How do order cancellation rates affect your business? What can you do about it? Learn all the major ways to reduce the percentage of canceled orders.

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