About author

Oleksandr Levchenko

Delivery Manager

Oleksandr Levchenko brings 11+ years of experience in customer support, communications, marketing, and team leadership. He specializes in team and process management, support operations, and risk management. At EverHelp, he leads 30+ specialists across five products. His background spans PR, digital marketing, and editorial roles. He holds a Google AdWords certification, a StartUp Ukraine business course diploma, and an Effie Awards Ukraine win.

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Oleksandr’s signature pieces

Industry-specific

24 Dec

MIN READ

The Ultimate SaaS Customer Support Guide (2026): Strategies, Tools & A Client Success Story

Get your SaaS customer support ready for 2026. Learn proven strategies, tools, and real results. Reduce churn and boost CSAT up to 83%!

Customer Support

22 Aug

MIN READ

The Business-Boosting Benefits of Omnichannel Customer Service

What is omnichannel customer service in practice? And how can businesses create a truly omnichannel customer experience that boosts operations? Read and learn below.

Outsourcing

29 Jan

MIN READ

How Outsourcing Customer Support Can Help Reduce Cancellation Rates

How do order cancellation rates affect your business? What can you do about it? Learn all the major ways to reduce the percentage of canceled orders.

Technology

10 Jan

MIN READ

Why Data-Driven Customer Support Service is a Must-Have for Your Business

Uncover the importance of data-driven customer support for your business. Learn how customer analytics can enhance service and drive customer satisfaction.

Oleksandr Levchenko

Oleksandr’s signature pieces

The Ultimate SaaS Customer Support Guide (2026): Strategies, Tools & A Client Success Story

The Business-Boosting Benefits of Omnichannel Customer Service

How Outsourcing Customer Support Can Help Reduce Cancellation Rates

Why Data-Driven Customer Support Service is a Must-Have for Your Business

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