About author

Valentyna Dimova

VP of Customer Support

With over 5 years in support operations, Valentyna Dimova specializes in team leadership, service optimization, and support strategy alignment. She has led global teams in SaaS, eСommerce, and fintech, both in-house and in outsourcing environments. Valentyna has scaled support for international clients, implemented QA frameworks, integrated AI tools, and launched onboarding programs. She also contributes to training, mentoring, and internal knowledge sharing to elevate support excellence.

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Valentyna’s signature pieces

Industry-specific

24 Sep

MIN READ

SaaS Customer Retention Strategies & Crisis Management Guide

SaaS customer retention boosts growth and keeps your business thriving. Discover proven SaaS customer retention strategies to manage downtime.

Outsourcing

31 Aug

MIN READ

Customer Service Outsourcing Cost in 2025: Is It Really Cheaper?

Discover how much it costs to outsource customer service. Our complete pricing guide covers key factors, cost models, regional rates, and cost-saving tips.

Metrics

17 Jun

MIN READ

How to Reduce Customer Churn: Insights from Top CX Experts

Haven’t figured out how to deal with customer churn rate? Our article will tell you all about churn and how effective customer support can help address the issue altogether.

Metrics

19 May

MIN READ

How Outsourcing Customer Support Can Slash Your Refund Rates

Discover how to reduce your refund rate by optimizing customer support and refining your refund processes. Learn best practices to improve this key metric.

Industry-specific

20 Dec

MIN READ

How to Win a Chargeback as a Merchant: Key Tactics

Learn key tactics to win chargebacks as a merchant and protect your revenue with expert tips from EverHelp’s support teams.

3 Sep

MIN READ

Pros and Cons of AI in Customer Service

Pros and cons of AI in customer service

Industry-specific

3 Jun

MIN READ

SaaS Customer Onboarding Tips From Expert Service Team

How To Ensure Smooth SaaS Customer Onboarding Process: Expert Tips

Industry-specific

6 May

MIN READ

8 steps to Implementing eCommerce Live Chat and Enhancing Customer Engagement

8 steps to implement eCommerce Live Chat

Industry-specific

1 Mar

MIN READ

2024 E-Commerce Supply Chain Challenges: Top Customer Support Solutions

Top Customer Support Solutions for 2024 E-Commerce Supply Chain Challenges

Valentyna Dimova

Valentyna’s signature pieces

SaaS Customer Retention Strategies & Crisis Management Guide

Customer Service Outsourcing Cost in 2025: Is It Really Cheaper?

How to Reduce Customer Churn: Insights from Top CX Experts

How Outsourcing Customer Support Can Slash Your Refund Rates

How to Win a Chargeback as a Merchant: Key Tactics

Pros and Cons of AI in Customer Service

SaaS Customer Onboarding Tips From Expert Service Team

8 steps to Implementing eCommerce Live Chat and Enhancing Customer Engagement

2024 E-Commerce Supply Chain Challenges: Top Customer Support Solutions

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