Valentyna Dimova

With over 5 years in support operations, Valentyna Dimova specializes in team leadership, service optimization, and support strategy alignment. She has led global teams in SaaS, eСommerce, and fintech, both in-house and in outsourcing environments. Valentyna has scaled support for international clients, implemented QA frameworks, integrated AI tools, and launched onboarding programs. She also contributes to training, mentoring, and internal knowledge sharing to elevate support excellence.