Dmytro Shapoval

Dmytro has 4+ years of experience in customer support and quality management. He specializes in QC process optimization, L&D, and cross-functional leadership. At EverHelp, he built the internal academy and scaled the QC team from 15 to 60 in one year. He’s led major workflow improvements, introduced 30+ standardized processes, and focuses on service quality, employee growth, and team alignment to drive operational excellence.