quality assurance control team lead Everhelp

About author

Dmytro Shapoval

QC Delivery Manager

Dmytro is a Quality Management expert with 4+ years of experience in customer support. Specializing in QC process optimization and L&D, he built the internal academy at EverHelp and scaled the QC team from 15 to 60 in just one year. Dmytro has introduced 30+ standardized processes and focuses on cross-functional leadership, service quality, and employee growth to drive operational excellence across global workflows.

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Dmytro’s signature pieces

Customer Support

11 Jan

27

MIN READ

Customer Service Tips for Scaling Quality Without Burning Out Your Team

Learn main customer service tips for growing quality support services and reaching 83%+ CSAT without sacrificing your team’s wellbeing.

Customer Support

8 Jan

12

MIN READ

What Most Miss When Evaluating Call Center Quality Assurance Software

Learn what to look for in a call center quality assurance software to ensure high performance and 83+ CSAT.

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