quality assurance control team lead Everhelp

About author

Dmytro Shapoval

QC Delivery Manager

Dmytro is a Quality Management expert with 4+ years of experience in customer support. Specializing in QC process optimization and L&D, he built the internal academy at EverHelp and scaled the QC team from 15 to 60 in just one year. Dmytro has introduced 30+ standardized processes and focuses on cross-functional leadership, service quality, and employee growth to drive operational excellence across global workflows.

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Dmytro’s signature pieces

Growth & Metrics

11 Jan

27

MIN READ

Customer Service Tips for Scaling Quality Without Burning Out Your Team

Learn main customer service tips for growing quality support services and reaching 83%+ CSAT without sacrificing your team’s wellbeing.

Technology

8 Jan

12

MIN READ

What Most Miss When Evaluating Call Center Quality Assurance Software

Learn what to look for in a call center quality assurance software to ensure high performance and 83+ CSAT.

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Valentyna

VP of Customer Support

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Chief Commercial Officer Everhelp

Andrew

Chief Commercial Officer

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