Dmytro Shapoval

Dmytro is a Quality Management expert with 4+ years of experience in customer support. Specializing in QC process optimization and L&D, he built the internal academy at EverHelp and scaled the QC team from 15 to 60 in just one year. Dmytro has introduced 30+ standardized processes and focuses on cross-functional leadership, service quality, and employee growth to drive operational excellence across global workflows.

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Dmytro's signature pieces

Growth & Metrics

EverHelp Blueprint

11.01.2026

Customer Service Tips for Scaling Quality Without Burning Out Your Team

Learn main customer service tips for growing quality support services and reaching 83%+ CSAT without sacrificing your team’s wellbeing.

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Dmytro

QC Delivery Manager

Technology

Tech Stack &Reviews

08.01.2026

What Most Miss When Evaluating Call Center Quality Assurance Software

Learn what to look for in a call center quality assurance software to ensure high performance and 83+ CSAT.

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Dmytro

QC Delivery Manager

team

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Victoria

QC Team Lead

QC Team Lead Victoria Stepashko has 7 years of experience in support and quality control, specializing in quality analytics and workflow optimization.

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Valentyna

VP of Customer Support

Support Operations expert Valentyna Dimova specializes in scaling global teams, AI tool integration, and QA frameworks across SaaS, eCommerce, and Fintech.

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Olha

Support Operations Manager

Delivery Manager Olha Vorobei specializes in team building, KPI management, and process optimization, delivering data-driven support solutions at EverHelp.

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Oleksandr

AI Integrations Lead

AI Integrations Lead Oleksandr Levchenko has 11+ years of experience in support operations and marketing, specializing in process management and team leadership.

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Nataliia

Chief Executive Officer

EverHelp CEO Nataliia Onyshkevych is a Forbes Business Council member specializing in scaling support, AI-driven transformation, and operational excellence.

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Hlib

Delivery Manager

Hlib specializes in scaling support teams, CRM implementation, and AI optimization. At EverHelp, he led a 62-agent team managing 135,000+ monthly requests.

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Daryna

Delivery Manager

Delivery Manager Daryna Severenchuk has 10+ years of experience in management, customer service, and marketing, specializing in service process design and CX.

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Andrew

Chief Commercial Officer

EverHelp CCO Andrew Panteleienko specializes in B2B sales, GTM strategy, and scaling revenue. He has a proven track record of driving $7M+ ARR and global growt

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