Dmytro Shapoval

Dmytro is a Quality Management expert with 4+ years of experience in customer support. Specializing in QC process optimization and L&D, he built the internal academy at EverHelp and scaled the QC team from 15 to 60 in just one year. Dmytro has introduced 30+ standardized processes and focuses on cross-functional leadership, service quality, and employee growth to drive operational excellence across global workflows.