About author

Olha Vorobei

Support Operations Manager

Olha Vorobei is a Delivery Manager with 5+ years of experience in education, customer support, and operations. She specializes in team building, soft skills development, and process optimization. At EverHelp, she combines people management with data-driven efficiency. Previously, in another company, Olha progressed from support agent to Team Lead. She is skilled in managing KPIs, handling large data sets, and refining performance scorecards to deliver scalable support solutions.

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Olha’s signature pieces

Customer Support

30 Oct

MIN READ

Preparing Your Black Friday Customer Service: Guide

Get your Black Friday customer service ready for sales. Learn key steps to manage volume, maintain quality, and keep customers happy.

Industry-specific

15 Aug

MIN READ

Top Benefits of Outsourcing Hospitality Support During Peak Season

How to optimize your customer service in the hospitality industry during peak seasons? By outsourcing support, of course! Why? Read the article below to learn.