About author

Olha Vorobei

Support Operations Manager

Olha Vorobei is a Delivery Manager with 5+ years of experience in operations, customer support, and education. She specializes in team building, soft skills development, and process optimization. At EverHelp, Olha combines people management with data-driven efficiency. With a background progressing from support agent to Team Lead, she excels at managing KPIs, analyzing large data sets, and refining performance scorecards to deliver scalable support solutions.

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Olha’s signature pieces

Customer Support

23 Jan

MIN READ

Customer Self-Service: Software, Setup, and Real-Life Examples

Discover how customer self-service boosts satisfaction & cuts costs. Explore top software, real examples from Amazon to Netflix, and setup strategies.

2 Jan

MIN READ

Best AI Live Chat Software for Customer Service 2026: Compared & Reviewed

Compare the best AI live chat software for 2026. Industry-specific reviews, ROI analysis, hidden costs & implementation guides.

Industry-specific

16 Dec

MIN READ

How To Master Ecommerce Customer Service in 2026: Free Script Pack

Master 2026's eCommerce customer service tactics for better personalization and proactive care. Get a free pack of expert e-commerce scripts.

Technology

13 Dec

MIN READ

8 Ways Digital Customer Service Tools Deliver ROI + Free Calculator

Discover 8 proven ways and top customer support tools that drive measurable ROI through automation, productivity, and retention.

Customer Support

30 Oct

MIN READ

Preparing Your Black Friday Customer Service: Guide

Get your Black Friday customer service ready for sales. Learn key steps to manage volume, maintain quality, and keep customers happy.

Industry-specific

15 Aug

MIN READ

Top Benefits of Outsourcing Hospitality Support During Peak Season

How to optimize your customer service in the hospitality industry during peak seasons? By outsourcing support, of course! Why? Read the article below to learn.