Nataliia Onyshkevych

Nataliia Onyshkevych, CEO of EverHelp, is an expert with 10+ years in customer support and operations. A Forbes Business Council member, she specializes in scaling support functions, workflow optimization, and AI-driven transformation. Previously COO, Nataliia has deep expertise in remote team development, process design, and automation. She is a recognized thought leader in support innovation and holds certifications in Business Development, Sales, and Business Analysis.

LinkedIn profile

Nataliia's signature pieces

Growth & Metrics

Strategy & Trends

21.07.2026

Customer Satisfaction Metrics: 7 That Actually Drive Decisions (2026)

Learn all about the 7 customer satisfaction metrics that drive decisions in 2026: formulas, sector benchmarks, and how to track them.

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Nataliia

Chief Executive Officer

AI & Automation

Support Ops & Teams

Strategy & Trends

EverHelp Blueprint

11.06.2026

AI for customer support that keeps the human touch: 5 fixes from our webinar with Tidio

See how EverHelp and Tidio fix the 5 most common AI customer support failures. Real insights, real data. Get the recap.

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Nataliia

Chief Executive Officer

AI & Automation

Strategy & Trends

07.06.2026

Smith.ai reviews: Is it worth the price in 2026?

Read our Smith.ai review: pricing, features, real user reviews, top alternatives & honest verdict. Is Smith.ai worth it for your business?

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Nataliia

Chief Executive Officer

Growth & Metrics

EverHelp Blueprint

19.05.2026

Beyond support: how EverHelp built a stylist academy to deliver hyper-personalized cx

58% of outsourced teams fail at brand voice. See how EverHelp's Stylist Academy turned agents into brand experts. Book your audit.

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Nataliia

Chief Executive Officer

Growth & Metrics

Strategy & Trends

13.05.2026

Why your 24/7 support strategy is obsolete: The rise of the always-on resolution economy

AI resolves issues in under 60 seconds, cutting costs 40%: find out why your 24/7 customer support model is leaving money on the table. Rethink it now.

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Nataliia

Chief Executive Officer

Support Ops & Teams

29.04.2026

Top 10 contact centers in the Philippines: honest pros, cons, and pricing

Comparing the top contact centers in the Philippines for 2026? Honest pros, cons, pricing, AI readiness, and global alternatives included.

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Nataliia

Chief Executive Officer

Growth & Metrics

Strategy & Trends

16.04.2026

6 AnswerConnect alternatives for 2026: Better value, smarter coverage

The best AnswerConnect alternatives for 2026 – reviewed and ranked. Better AI, omnichannel coverage, full CX support.

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Nataliia

Chief Executive Officer

Growth & Metrics

How-to Guides

06.03.2026

Answering Services Companies: 2026 Guide for Growing Businesses

Explore the top answering services of 2026. Compare providers based on multilingual support, CRM integration, and rapid 28-day team onboarding.

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Nataliia

Chief Executive Officer

Outsourcing

Customer Support

Tech Stack &Reviews

14.02.2026

Top 7 customer support outsourcing companies: In-depth overview for 2026

Choosing an outsourcing partner is hard. In this article, we discuss the top customer service outsourcing companies you can consider for you CX journey.

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Nataliia

Chief Executive Officer

team

Get to know other authors

Victoria

QC Team Lead

QC Team Lead Victoria Stepashko has 7 years of experience in support and quality control, specializing in quality analytics and workflow optimization.

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Valentyna

VP of Customer Support

Support Operations expert Valentyna Dimova specializes in scaling global teams, AI tool integration, and QA frameworks across SaaS, eCommerce, and Fintech.

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Olha

Support Operations Manager

Delivery Manager Olha Vorobei specializes in team building, KPI management, and process optimization, delivering data-driven support solutions at EverHelp.

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Oleksandr

AI Integrations Lead

AI Integrations Lead Oleksandr Levchenko has 11+ years of experience in support operations and marketing, specializing in process management and team leadership.

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Hlib

Delivery Manager

Hlib specializes in scaling support teams, CRM implementation, and AI optimization. At EverHelp, he led a 62-agent team managing 135,000+ monthly requests.

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Dmytro

QC Delivery Manager

Quality Manager Dmytro specializes in QC process optimization and L&D. At EverHelp, he scaled teams from 15 to 60 and introduced 30+ standardized processes.

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Daryna

Delivery Manager

Delivery Manager Daryna Severenchuk has 10+ years of experience in management, customer service, and marketing, specializing in service process design and CX.

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Andrew

Chief Commercial Officer

EverHelp CCO Andrew Panteleienko specializes in B2B sales, GTM strategy, and scaling revenue. He has a proven track record of driving $7M+ ARR and global growt

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