About author

Nataliia Onyshkevych

Chief Executive Officer
A CEO of EverHelp, Nataliia Onyshkevych, is an expert with 10+ years in customer support and operations. She specializes in scaling support functions, optimizing workflows, and AI-driven transformation. A Forbes Business Council member, she’s led global teams and authored thought leadership on support innovation. Previously COO, she has deep expertise in remote team development, process design, and automation. Nataliia holds certifications in Business Development, Sales, and Business Analysis.
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Nataliia’s signature pieces

Customer Support
11 Nov
15
MIN READ

Top Call Center Outsourcing Companies for 2026 (by Region)

Explore the best call center outsourcing companies in 2025 across Europe, North America, Asia, and Latin America.

December 22, 2025 10:24 PM
Technology
7 Oct
17
MIN READ

Customer Feedback Systems in 2025: Beyond Surveys

Learn more about powerful customer feedback systems that can actually upgrade your business, boost CSAT, and bring more revenue.

October 21, 2025 6:14 PM
Outsourcing
14 Sep
10
MIN READ

Top 7 Customer Support Outsourcing Companies: In-Depth Overview for 2025

Choosing an outsourcing partner is hard. In this article, we discuss the top customer service outsourcing companies you can consider for you CX journey.

December 22, 2025 10:22 PM
Outsourcing
1 Aug
15
MIN READ

A Blueprint to Build an A+ Customer Support Team: Ten-Step Guide

Building a support team isn't as simple as hiring A-players and expecting them to respond to clients. Sure, you can fulfill some customer expectations and meet their needs. However, this strategy rarely works in today's competitive market.

December 22, 2025 10:12 PM
Industry-specific
31 Jan
9
MIN READ

Check These 10 E-Commerce Support Challenges With Solutions

Learn how to leverage industry expertise and data-driven insights to not just satisfy, but keep your customer satisfaction metrics soaring even in turbulent times.

December 22, 2025 9:23 PM
Industry-specific
16 Oct
9
MIN READ

8 Tactics to Reduce SaaS Customer Churn Rate

Check These 8 Tips To Reduce Customer Churn Rate

August 14, 2025 4:34 PM
Industry-specific
8 Jul
10
MIN READ

SaaS Customer Service Solutions to Boost User Satisfaction

SaaS customer service solutions to boost user satisfaction

September 24, 2025 9:21 PM
Outsourcing
11 Mar
10
MIN READ

How to Choose Your Customer Service Outsourcing Partner: Quick Checklist

Key Things To Check To Choose Your Customer Outsourcing Service

November 12, 2025 3:36 PM
Technology
17 Aug
5
MIN READ

6 Ways to Level up Your Customer Service With Data Analytics

December 22, 2025 8:29 PM

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