About author

Nataliia Onyshkevych

Chief Executive Officer

A CEO of EverHelp, Nataliia Onyshkevych, is an expert with 10+ years in customer support and operations. She specializes in scaling support functions, optimizing workflows, and AI-driven transformation. A Forbes Business Council member, she’s led global teams and authored thought leadership on support innovation. Previously COO, she has deep expertise in remote team development, process design, and automation. Nataliia holds certifications in Business Development, Sales, and Business Analysis.

Expand description

LinkedIn profile

Nataliia’s signature pieces

Customer Support

11 Nov

15

MIN READ

Top Call Center Outsourcing Companies for 2026 (by Region)

Explore the best call center outsourcing companies in 2025 across Europe, North America, Asia, and Latin America.

Technology

7 Oct

17

MIN READ

Customer Feedback Systems in 2025: Beyond Surveys

Learn more about powerful customer feedback systems that can actually upgrade your business, boost CSAT, and bring more revenue.

Outsourcing

14 Sep

10

MIN READ

Top 7 Customer Support Outsourcing Companies: In-Depth Overview for 2025

Check out our detailed review of pros and cons top providers for multilingual support, scalability, and quality assurance

Industry-specific

16 Oct

9

MIN READ

8 Tactics to Reduce SaaS Customer Churn Rate

Check These 8 Tips To Reduce Customer Churn Rate

Industry-specific

8 Jul

10

MIN READ

SaaS Customer Service Solutions to Boost User Satisfaction

SaaS customer service solutions to boost user satisfaction

Outsourcing

11 Mar

10

MIN READ

How to Choose Your Customer Service Outsourcing Partner: Quick Checklist

Key Things To Check To Choose Your Customer Outsourcing Service

Industry-specific

31 Jan

9

MIN READ

Check These 10 E-Commerce Support Challenges With Solutions

10 E-Commerce Support Challenges With Resolutions

Technology

17 Aug

5

MIN READ

6 Ways to Level up Your Customer Service With Data Analytics

Outsourcing

1 Aug

MIN READ

A Blueprint to Build an A+ Customer Support Team: Ten-Step Guide

Get to know other authors

Hlib

Delivery Manager

Daryna

Delivery Manager

Valentyna

VP of Customer Support

Dmytro

QC Delivery Manager

Olha

Support Operations Manager

Victoria

Andrii

Chief Commercial Officer

Oleksandr

Delivery Manager

Your questions, expert answers

Get targeted solutions for your specific situation from someone who's been there and solved that.

Get expert help