Olha Vorobei

Olha Vorobei is a Delivery Manager with 5+ years of experience in operations, customer support, and education. She specializes in team building, soft skills development, and process optimization. At EverHelp, Olha combines people management with data-driven efficiency. With a background progressing from support agent to Team Lead, she excels at managing KPIs, analyzing large data sets, and refining performance scorecards to deliver scalable support solutions.

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Olha's signature pieces

Support Ops & Teams

Growth & Metrics

How-to Guides

16.12.2025

How To Master Ecommerce Customer Service in 2026: Free Script Pack

Master 2026's eCommerce customer service tactics for better personalization and proactive care. Get a free pack of expert e-commerce scripts.

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Olha

Support Operations Manager

Support Ops & Teams

Tech Stack &Reviews

Free Calculators

13.12.2025

8 Ways Digital Customer Service Tools Deliver ROI + Free Calculator

Discover 8 proven ways and top customer support tools that drive measurable ROI through automation, productivity, and retention.

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Olha

Support Operations Manager

Growth & Metrics

How-to Guides

Strategy & Trends

30.10.2025

Preparing Your Black Friday Customer Service: Guide

Get your Black Friday customer service ready for sales. Learn key steps to manage volume, maintain quality, and keep customers happy.

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Olha

Support Operations Manager

Omnichannel Support

Outsourcing

Strategy & Trends

15.08.2025

Top Benefits of Outsourcing Hospitality Support During Peak Season

How to optimize your customer service in the hospitality industry during peak seasons? By outsourcing support, of course! Why? Read the article below to learn.

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Olha

Support Operations Manager

team

Get to know other authors

Victoria

QC Team Lead

QC Team Lead Victoria Stepashko has 7 years of experience in support and quality control, specializing in quality analytics and workflow optimization.

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Valentyna

VP of Customer Support

Support Operations expert Valentyna Dimova specializes in scaling global teams, AI tool integration, and QA frameworks across SaaS, eCommerce, and Fintech.

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Oleksandr

AI Integrations Lead

AI Integrations Lead Oleksandr Levchenko has 11+ years of experience in support operations and marketing, specializing in process management and team leadership.

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Nataliia

Chief Executive Officer

EverHelp CEO Nataliia Onyshkevych is a Forbes Business Council member specializing in scaling support, AI-driven transformation, and operational excellence.

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Hlib

Delivery Manager

Hlib specializes in scaling support teams, CRM implementation, and AI optimization. At EverHelp, he led a 62-agent team managing 135,000+ monthly requests.

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Dmytro

QC Delivery Manager

Quality Manager Dmytro specializes in QC process optimization and L&D. At EverHelp, he scaled teams from 15 to 60 and introduced 30+ standardized processes.

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Daryna

Delivery Manager

Delivery Manager Daryna Severenchuk has 10+ years of experience in management, customer service, and marketing, specializing in service process design and CX.

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Andrew

Chief Commercial Officer

EverHelp CCO Andrew Panteleienko specializes in B2B sales, GTM strategy, and scaling revenue. He has a proven track record of driving $7M+ ARR and global growt

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