About author

Valentyna Dimova

VP of Customer Support

Valentyna Dimova is a Support Operations leader with 5+ years of experience specializing in service optimization and support strategy alignment. She has led global teams across SaaS, eCommerce, and fintech in both in-house and outsourcing environments. Valentyna excels at scaling international support, implementing QA frameworks, and integrating AI tools. A dedicated mentor, she also drives internal training and knowledge sharing to achieve operational excellence.

Expand description

Hide description

LinkedIn profile

Valentyna’s signature pieces

Support Ops & Teams

5 Jun

MIN READ

Customer service skills resume: what actually moves CSAT scores

Support Ops & Teams

1 Jun

MIN READ

Customer Service Outsourcing Cost in 2026: Is It Really Cheaper?

Discover how much it costs to outsource customer service. Our complete pricing guide covers key factors, cost models, regional rates, and cost-saving tips.

Support Ops & Teams

25 May

MIN READ

Customer wants and needs: the key to support that retains customers

Want higher CSAT and lower churn? Start by identifying customer wants and needs. Read EverHelp's guide.

Support Ops & Teams

21 May

MIN READ

Importance of ISO 27001 compliance in the customer support industry

ISO 27001 compliance safeguards customer data through a certified ISMS. Learn requirements, timelines, and why it matters for outsourced support.

Support Ops & Teams

12 May

MIN READ

EverHelp alternatives compared: which CX model actually works for you?

EverHelp alternatives compared across AI depth, launch speed, and real outcomes. The honest 2026 guide for SaaS and eCommerce. Talk to us.

Support Ops & Teams

4 May

MIN READ

EverHelp vs. legacy BPOs: agility over bloat

Comparing BPO outsourcing options? See how legacy providers stack up against EverHelp's agile model and which one works for your business.

Support Ops & Teams

16 Apr

MIN READ

PCI compliance call center guide: the 4.0.1 update, industries, hidden costs & how-tos

Call center PCI compliance 4.0.1 is live – is your vendor ready? Explore industry requirements, hidden non-compliance costs, and EverHelp's zero-scope approach.