Valentyna Dimova
Expert Guide to Multilingual Support & AI (2026 Strategy)
Scale your global CX with our 30-day multilingual support checklist. Combine Evly AI with native teams to increase conversions by 70%. Book an audit today!
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Guide to Improving First Call Resolution (FCR) Rate Smartly
Master first call resolution with 10 proven strategies to boost FCR rates, reduce costs by 1% per improvement, and increase customer retention. Get expert tips.
Best AI Chatbot for Customer Service (2026): Reviews, Stats & Industry Use Cases
Discover the best AI chatbot for customer service, designed to resolve issues efficiently and reduce response times with advanced NLP and real-time system integration.
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Knowledge Base Mastery: 7 Essential Steps to Drive Lead Generation Success
Boost your lead generation with a knowledge base for customer support. Learn how a knowledge base can guide buyers and increase conversions.
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7 Best Customer Loyalty Program Strategies (With Examples)
7 Best Customer Loyalty Program Strategies To Implement in 2026
How to Respond to Negative Reviews: Real-Life Examples
What to say to frustrated customers? In this article, find the best responses to bad reviews and examples on how to address client concerns successfully.
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How to Improve Customer Service Standards and Maintain Them at Scale (A Blueprint)
Looking into how to improve customer service standards? This article breaks down all the major steps you can take to raise the bar higher.
Top 10 Most Functional Customer Support Channels to Fit Your Strategy
How can companies evaluate their impact on support performance and business outcomes? Discover some theory and explore each type of customer service channel. Choose the best channel for your business!
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