Oleksandr Levchenko

Oleksandr Levchenko is the AI Integrations Lead at EverHelp with 11+ years of experience in support operations, marketing, and leadership. He specializes in process management, risk mitigation, and scaling high-performing teams. Currently leading 30+ specialists across five products, Oleksandr leverages his background in PR and digital marketing—including an Effie Awards Ukraine win—to drive tech-driven efficiency and operational excellence in global support.

LinkedIn profile

AI Integrations Lead Oleksandr Levchenko

Oleksandr's signature pieces

AI & Automation

Strategy & Trends

14.02.2026

Top Contact Center AI News for Future-Proof Customer Support

Stay ahead with 2026 contact center AI news. Discover how agentic workflows & unified data are changing the future of customer support.

read article

Oleksandr

AI Integrations Lead

Growth & Metrics

Omnichannel Support

Strategy & Trends

12.02.2026

5 Strategies for Effective Contact Center Workforce Optimization

Discover 5 essential strategies for effective contact center workforce optimization that enhance your agents' performance and boost CSAT.

read article

Oleksandr

AI Integrations Lead

Growth & Metrics

Support Ops & Teams

Strategy & Trends

05.02.2026

What’s Up With Customer Service Analytics & Why You Need Them

Upgrading your business? Learn how to level up your customer service analytics and use them to reach higher efficiency and CSAT of over 83%.

read article

Oleksandr

AI Integrations Lead

Omnichannel Support

Strategy & Trends

27.01.2026

Omnichannel Customer Support: All You Need to Know + Examples

Discover how omnichannel customer support transforms business operations. Strategies, software, and real company examples that grow your revenue.

read article

Oleksandr

AI Integrations Lead

Growth & Metrics

Strategy & Trends

17.01.2026

Customer Service Metrics To Make Better Decisions, Not Just Charts

Discover customer service metrics that drive real decisions. Learn how to measure CSAT, FCR, and Quality Score to improve loyalty, not just reports.

read article

Oleksandr

AI Integrations Lead

Support Ops & Teams

How-to Guides

EverHelp Blueprint

24.12.2025

The Ultimate SaaS Customer Support Guide (2026): Strategies, Tools & A Client Success Story

Get your SaaS customer support ready for 2026. Learn proven strategies, tools, and real results. Reduce churn and boost CSAT up to 83%!

read article

Oleksandr

AI Integrations Lead

Growth & Metrics

How-to Guides

29.01.2025

How Outsourcing Customer Support Can Help Reduce Cancellation Rates

How do order cancellation rates affect your business? What can you do about it? Learn all the major ways to reduce the percentage of canceled orders.

read article

Oleksandr

AI Integrations Lead

team

Get to know other authors

Victoria

QC Team Lead

QC Team Lead Victoria Stepashko has 7 years of experience in support and quality control, specializing in quality analytics and workflow optimization.

About author

Valentyna

VP of Customer Support

Support Operations expert Valentyna Dimova specializes in scaling global teams, AI tool integration, and QA frameworks across SaaS, eCommerce, and Fintech.

About author

Olha

Support Operations Manager

Delivery Manager Olha Vorobei specializes in team building, KPI management, and process optimization, delivering data-driven support solutions at EverHelp.

About author

Nataliia

Chief Executive Officer

EverHelp CEO Nataliia Onyshkevych is a Forbes Business Council member specializing in scaling support, AI-driven transformation, and operational excellence.

About author

Hlib

Delivery Manager

Hlib specializes in scaling support teams, CRM implementation, and AI optimization. At EverHelp, he led a 62-agent team managing 135,000+ monthly requests.

About author

Dmytro

QC Delivery Manager

Quality Manager Dmytro specializes in QC process optimization and L&D. At EverHelp, he scaled teams from 15 to 60 and introduced 30+ standardized processes.

About author

Daryna

Delivery Manager

Delivery Manager Daryna Severenchuk has 10+ years of experience in management, customer service, and marketing, specializing in service process design and CX.

About author

Andrew

Chief Commercial Officer

EverHelp CCO Andrew Panteleienko specializes in B2B sales, GTM strategy, and scaling revenue. He has a proven track record of driving $7M+ ARR and global growt

About author

Let’s find what works best for your business

In 30 minutes, we'll map out how we'd hit the numbers you care about.

Book a meeting

Let's get started

Fill out the form to book a call — we’ll analyze your needs and recommend the best approach for your goals