Oleksandr Levchenko

Oleksandr Levchenko is the AI Integrations Lead at EverHelp with 11+ years of experience in support operations, marketing, and leadership. He specializes in process management, risk mitigation, and scaling high-performing teams. Currently leading 30+ specialists across five products, Oleksandr leverages his background in PR and digital marketing—including an Effie Awards Ukraine win—to drive tech-driven efficiency and operational excellence in global support.

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AI Integrations Lead Oleksandr Levchenko

Oleksandr's signature pieces

Process Efficiency

AI & Automation

Customer Experience

How-to Guides

12.11.2026

What is WISMO, and how to cut "Where Is My Order" tickets?

WISMO means “where is my order?” Learn how to reduce WISMO calls and tickets with proactive updates, self-service, and AI connected to order data.

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Oleksandr

AI Integrations Lead

AI & Automation

Process Efficiency

How-to Guides

Free Calculators

18.09.2026

Customer service escalation process: How to design a chatbot-to-human handoff that works

Design a customer service escalation process that protects CSAT. Learn about 5 handoff signals, a 3-tier matrix, and get a free template now.

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Oleksandr

AI Integrations Lead

AI & Automation

EverHelp Blueprint

23.08.2026

How Relatio reached 86% CSAT and automated 50% of tickets with Evly (EverHelp AI)

Learn how Relatio reached 86% CSAT by automating their tickets with AI agent Evly. Find out what the optimal support solution for startups is.

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Oleksandr

AI Integrations Lead

AI & Automation

EverHelp Blueprint

21.08.2026

AI customer experience: A practical framework for deployment

Have you considered implementing AI for customer experience? In this guide, we discuss how to introduce AI in customer experience to improve KPIs.

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Oleksandr

AI Integrations Lead

AI & Automation

Growth & Metrics

Strategy & Trends

13.04.2026

Customer Service AI Agents: 2026 Guide to Boosting KPI & ROI

Customer service AI agents are becoming the new norm. Learn how to use them to improve KPI performance and drive sustainable ROI.

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Oleksandr

AI Integrations Lead

AI & Automation

Technology

Tech Stack &Reviews

11.04.2026

Top 7 AI help & support platforms to automate your CX in 2026

Compare the top 7 AI help desk platforms in 2026 – Zendesk, Intercom, EverHelp & more. Automation rates & key features highlighted.

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Oleksandr

AI Integrations Lead

AI & Automation

How-to Guides

06.04.2026

How can AI improve customer service? A case-based outlook

Discover how AI improves customer service with EverHelp's case studies showing 85% automation and 98% quality scores. Explore agentic AI strategies that work.

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Oleksandr

AI Integrations Lead

AI & Automation

Strategy & Trends

01.04.2026

Pros and Cons of AI in Customer Service: An Honest Look (2026)

AI in customer service: real benefits, real risks, and hard-earned lessons from 43 live deployments. Find out what works and what doesn't.

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Oleksandr

AI Integrations Lead

AI & Automation

EverHelp Blueprint

16.03.2026

AI Agent Model: Our Approach to Automated AI-Driven Support

Automate up to 85% of support tickets with Evly AI assistant. Open the doors to faster responses, 30% less costs, and 80%+ CSAT.

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Oleksandr

AI Integrations Lead

team

Get to know other authors

Victoria

QC Team Lead

QC Team Lead Victoria Stepashko has 7 years of experience in support and quality control, specializing in quality analytics and workflow optimization.

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Valentyna

VP of Customer Support

Support Operations expert Valentyna Dimova specializes in scaling global teams, AI tool integration, and QA frameworks across SaaS, eCommerce, and Fintech.

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Olha

Support Operations Manager

Delivery Manager Olha Vorobei specializes in team building, KPI management, and process optimization, delivering data-driven support solutions at EverHelp.

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Nataliia

Chief Executive Officer

EverHelp CEO Nataliia Onyshkevych is a Forbes Business Council member specializing in scaling support, AI-driven transformation, and operational excellence.

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Hlib

Delivery Manager

Hlib specializes in scaling support teams, CRM implementation, and AI optimization. At EverHelp, he led a 62-agent team managing 135,000+ monthly requests.

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Dmytro

QC Delivery Manager

Quality Manager Dmytro specializes in QC process optimization and L&D. At EverHelp, he scaled teams from 15 to 60 and introduced 30+ standardized processes.

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Daryna

Delivery Manager

Delivery Manager Daryna Severenchuk has 10+ years of experience in management, customer service, and marketing, specializing in service process design and CX.

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Andrew

Chief Commercial Officer

EverHelp CCO Andrew Panteleienko specializes in B2B sales, GTM strategy, and scaling revenue. He has a proven track record of driving $7M+ ARR and global growt

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