Valentyna Dimova

Valentyna Dimova is a Support Operations leader with 5+ years of experience specializing in service optimization and support strategy alignment. She has led global teams across SaaS, eCommerce, and fintech in both in-house and outsourcing environments. Valentyna excels at scaling international support, implementing QA frameworks, and integrating AI tools. A dedicated mentor, she also drives internal training and knowledge sharing to achieve operational excellence.

LinkedIn profile

Valentyna's signature pieces

Support Ops & Teams

How-to Guides

25.05.2026

Customer wants and needs: the key to support that retains customers

Want higher CSAT and lower churn? Start by identifying customer wants and needs. Read EverHelp's guide.

read article

Valentyna

VP of Customer Support

Support Ops & Teams

EverHelp Blueprint

21.05.2026

Importance of ISO 27001 compliance in the customer support industry

ISO 27001 compliance safeguards customer data through a certified ISMS. Learn requirements, timelines, and why it matters for outsourced support.

read article

Valentyna

VP of Customer Support

Support Ops & Teams

Strategy & Trends

12.05.2026

EverHelp alternatives compared: which CX model actually works for you?

EverHelp alternatives compared across AI depth, launch speed, and real outcomes. The honest 2026 guide for SaaS and eCommerce. Talk to us.

read article

Valentyna

VP of Customer Support

Support Ops & Teams

Outsourcing

04.05.2026

EverHelp vs. legacy BPOs: agility over bloat

Comparing BPO outsourcing options? See how legacy providers stack up against EverHelp's agile model and which one works for your business.

read article

Valentyna

VP of Customer Support

Support Ops & Teams

How-to Guides

EverHelp Blueprint

16.04.2026

PCI compliance call center guide: the 4.0.1 update, industries, hidden costs & how-tos

Call center PCI compliance 4.0.1 is live – is your vendor ready? Explore industry requirements, hidden non-compliance costs, and EverHelp's zero-scope approach.

read article

Valentyna

VP of Customer Support

Support Ops & Teams

EverHelp Blueprint

07.04.2026

EverHelp CRM integrations for SaaS: HubSpot, Salesforce, Pipedrive & more

EverHelp agents and Evly AI integrate with HubSpot, Salesforce, Pipedrive, Zoho CRM, and custom SaaS stacks, with full customer context saved

read article

Valentyna

VP of Customer Support

Growth & Metrics

How-to Guides

19.03.2026

The Complete Guide to Voice of the Customer Programs

Learn how to build a voice of the customer program that drives real change, not just data. Actionable steps, tools, and templates for CX teams.

read article

Valentyna

VP of Customer Support

Support Ops & Teams

EverHelp Blueprint

16.03.2026

Dedicated Team: Our Approach to Brand-Specific Support

EverHelp's Dedicated Team model handles everything - hiring, training, and ongoing management - so you can focus on growing your brand.

read article

Valentyna

VP of Customer Support

Support Ops & Teams

Outsourcing

EverHelp Blueprint

11.03.2026

The 28-Day Launch: Our Model of Customer Service Outsourcing Process

Launch your customer service outsourcing process in 28 days. Start your journey with EverHelp and boost your CSATs to 83%+

read article

Valentyna

VP of Customer Support

team

Get to know other authors

Victoria

QC Team Lead

QC Team Lead Victoria Stepashko has 7 years of experience in support and quality control, specializing in quality analytics and workflow optimization.

About author

Olha

Support Operations Manager

Delivery Manager Olha Vorobei specializes in team building, KPI management, and process optimization, delivering data-driven support solutions at EverHelp.

About author

Oleksandr

AI Integrations Lead

AI Integrations Lead Oleksandr Levchenko has 11+ years of experience in support operations and marketing, specializing in process management and team leadership.

About author

Nataliia

Chief Executive Officer

EverHelp CEO Nataliia Onyshkevych is a Forbes Business Council member specializing in scaling support, AI-driven transformation, and operational excellence.

About author

Hlib

Delivery Manager

Hlib specializes in scaling support teams, CRM implementation, and AI optimization. At EverHelp, he led a 62-agent team managing 135,000+ monthly requests.

About author

Dmytro

QC Delivery Manager

Quality Manager Dmytro specializes in QC process optimization and L&D. At EverHelp, he scaled teams from 15 to 60 and introduced 30+ standardized processes.

About author

Daryna

Delivery Manager

Delivery Manager Daryna Severenchuk has 10+ years of experience in management, customer service, and marketing, specializing in service process design and CX.

About author

Andrew

Chief Commercial Officer

EverHelp CCO Andrew Panteleienko specializes in B2B sales, GTM strategy, and scaling revenue. He has a proven track record of driving $7M+ ARR and global growt

About author

Let’s find what works best for your business

In 30 minutes, we'll map out how we'd hit the numbers you care about.

Book a meeting

Let's get started

Fill out the form to book a call — we’ll analyze your needs and recommend the best approach for your goals