Ondersteuning tijdens piekmomenten opschalen voor Headway & 79% CSAT behouden

John Hanrahan

US

11.03.2026

Malicious and misleading billing practices

UPDATE: Changing my review from 2-stars to 4-stars after excellence customer support. I thought I charged $80 for one week, due to a mis-leading automated email. I posted this review and someone from customer service reached out to me within 24 hours - actively followed up when I didn't reply the first time - and then took the time to explain to me that I actually paid for a year, not a week. They also offered to make it right. I ended up keeping the year subscription. My faith in humanity is restored.

Leanne Robinson

GB

17.10.2025

App not what I expected but great customer service

Since writing the below review the headway customer service team emailed me and automatically issued a refund without any contact from me, so I have updated to 3 stars as they have shown really great customer service and obviously cared about my experience, they weren't trying to rip me off. I feel completely scammed and duped by this app. I was led down the garden path by a quiz on social media, I never usually do those things, but it seemed like it was advertising a course on better parenting. Only after getting the app did I realise that was not the case at all, it was just book summaries. I was suckered in to a quick decision by the 'good sign up deal ' of 11 pounds. During the sign up process there was a button asking if I wanted infographics, so I said yes - there was absolutely no indication that this would cost extra. I only managed to cancel this additional payment because my bank flagged it and asked if I wanted to cancel it. I then obviously wanted to cancel my subscription but somehow the button in the app to cancel subscription kept leading to an error page, and I was only able to cancel by going through the website on chrome. Google password manger was also not able to save the password, so another hurdle created of having to create new password etc. In summary - a scam to reel you in,and then many hurdles to actually being able to cancel the subscription.

stan karasik

US

13.02.2025

Bad Experience made right by the Customer Support Team

Initially had a tough time canceling the membership that I seemingly signed up for, there was no way of doing it through the app, so that was frustrating. However, after sending them an email they promptly took care of my issue. Had to give them credit for good customer service.

John Hanrahan

US

11.03.2026

Malicious and misleading billing practices

UPDATE: Changing my review from 2-stars to 4-stars after excellence customer support. I thought I charged $80 for one week, due to a mis-leading automated email. I posted this review and someone from customer service reached out to me within 24 hours - actively followed up when I didn't reply the first time - and then took the time to explain to me that I actually paid for a year, not a week. They also offered to make it right. I ended up keeping the year subscription. My faith in humanity is restored.

Leanne Robinson

GB

17.10.2025

App not what I expected but great customer service

Since writing the below review the headway customer service team emailed me and automatically issued a refund without any contact from me, so I have updated to 3 stars as they have shown really great customer service and obviously cared about my experience, they weren't trying to rip me off. I feel completely scammed and duped by this app. I was led down the garden path by a quiz on social media, I never usually do those things, but it seemed like it was advertising a course on better parenting. Only after getting the app did I realise that was not the case at all, it was just book summaries. I was suckered in to a quick decision by the 'good sign up deal ' of 11 pounds. During the sign up process there was a button asking if I wanted infographics, so I said yes - there was absolutely no indication that this would cost extra. I only managed to cancel this additional payment because my bank flagged it and asked if I wanted to cancel it. I then obviously wanted to cancel my subscription but somehow the button in the app to cancel subscription kept leading to an error page, and I was only able to cancel by going through the website on chrome. Google password manger was also not able to save the password, so another hurdle created of having to create new password etc. In summary - a scam to reel you in,and then many hurdles to actually being able to cancel the subscription.

stan karasik

US

13.02.2025

Bad Experience made right by the Customer Support Team

Initially had a tough time canceling the membership that I seemingly signed up for, there was no way of doing it through the app, so that was frustrating. However, after sending them an email they promptly took care of my issue. Had to give them credit for good customer service.