Stop losing sales - outsource Shopify customer service

We start preparing early on, in September for Black Friday high peak season. Based on your store's historical ticket volume, we build a surge-staffing model, pre-brief agents on seasonal promotions and policy changes, and set up automated responses for WISMO queries before the rush hits. SLAs are adjusted for the period so the service quality doesn’t slip. We keep our team is scaled and ready so that your ecommerce customer experience stays high, no matter the season.

Our agent follows your specific refund policy and SOPs, processing chargebacks, verifying eligibility, offering exchanges or store credit where appropriate, and flagging anything unusual (high-value orders, repeat claimants, fraud signals) for your review. Nothing gets processed outside your approval workflow. Handled right, refunds protect loyalty rather than erode it.

Yes. Everhelp is a PCI DSS Level 1 service provider and fully GDPR compliant. Our reps operate with role-based access controls, all data is encrypted in transfer and at rest, and we run regular security audits. The full breakdown of how we approach security and safety is available on our blog.

Yes, and doing both together is even more efficient. Everhelp agents work across ecommerce chat, email, and messaging, so customers get consistent answers without having to ask the same question twice. If you're still figuring out your channel mix, our ecommerce customer service guide can be a good read.

Clients typically cut support costs by 35-40%, removing the overhead of hiring, training, and management. However, there are also indirect gains:
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• Faster FRT reduces cart abandonment
• Better post-purchase handling lowers chargeback risk
• And proactive follow-ups lift LTV.

Avoiding common mistakes in how support is set up also matters more than most merchants expect, as does investing in ecommerce personalization across key touchpoints. For most mid-size Shopify stores, the ROI shows up in higher retention and revenue.

We map your tech stack during onboarding and configure everything as a part of the eCommerce integration process. Our agents regularly work with Gorgias, Zendesk, Re:amaze, Gladly, Loop Returns, AfterShip, and Shopify Flow. We can also help you evaluate the most effective ecommerce shipping software options for your support stack.