Stop losing sales – outsource Shopify customer service
Get a support team, trained on your Shopify store, live in 28 days,
and ready for whatever: from WISMO queries to BFCM surges, every ticket is covered.
Business impact you can measure
At EverHelp, we measure success by the way your business grows: in revenue protected, customers retained, and tickets resolved at first contact.
and operational costs.
We’ve got your Shopify support covered, from every angle
We are here for your customers, before, during, and long after the purchase.
Pre-sales guidance
A question left unanswered is a sale lost. We're on every channel before your customers need to ask twice – turning browsers into buyers and cutting cart abandonment at the source.
Purchase assistance
From "add to cart" to order confirmed, we handle everything in between: payment issues, shipping questions, checkout errors. Shoppers get through without friction, and you get the conversion you hoped for.
Performance analytics
We track what matters: FRT, CSAT, resolution rates, and the patterns of your ticket data. You just get clear, regular reports with insights you can actually act on.
Post-purchase customer care
Returns, refund disputes, and technical issues don't have to mean lost customers. Our agents resolve 97% of cases, handling them in a way that makes people want to come back.
Customer loyalty nurturing
Happy customers don't always leave reviews unprompted. We close the loop by following up, gathering feedback, and encouraging satisfied buyers to share their experience.
Outsourced support,
in-house feel
Your customers won't know we're not on your payroll when your Shopify outsource customer service team has the same tone, follows the same standards, and provides good care.
Power your Shopify with AI automation
led by human expertise
Empower your support agents with an AI support assistant that works beside them. Our solution, Evly, takes on routine tickets like WISMO queries, order status updates, and basic FAQs, so your reps focus on returns, disputes, and relationship building. In the meantime, you’ll see:
Why outsource eCommerce customer service to EverHelp?
Working with us isn't like hiring any other support provider. You get a team that actually cares about your sales numbers. Unlike other vendors that simply answer questions, we convert those conversations into additional purchases for your store.
Boost your Shopify customer retention
More than just Shopify: outsource customer service for every channel
Your customers may switch between different channels, and our team will be there at every touchpoint, 24/7.
Call center support
Live chat support
Email support
Social media support
Phone answering
…Also covering various integrations
Aside from Shopify, we integrate with all major CRM systems for eCommerce support and build custom integrations to match your specific platform needs.
How clients awesomize with EverHelp
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Get support that drives sales
and increase long-term customer conversions!
Your data, handled with care
When you work with us, all customer information is protected using strong security methods
and safety standards built for customer support operations.
Flexible pricing that adjusts to your store
Whether you're just starting or scaling fast, you get the same quality of Shopify support at a price that makes sense for your operations.
Here’s why clients love EverHelp
agents
time to hire
See the revenue impact firsthand
See how our Shopify support services can become a cost-effective option that doubles your product sales.
Live in 28 days: how our onboarding works
See the 28-Day Roadmap in Detail
FAQ
Got questions? We’ve got answers. Let’s clear things up.
We start preparing early on, in September. Based on your store's historical ticket volume, we build a surge-staffing model, pre-brief agents on seasonal promotions and policy changes, and set up automated responses for WISMO queries before the rush hits. SLAs are adjusted for the period so the service quality doesn’t slip. We keep our team is scaled and ready so that your ecommerce customer experience stays high, no matter the season.
Our agent follows your specific refund policy and SOPs, processing chargebacks, verifying eligibility, offering exchanges or store credit where appropriate, and flagging anything unusual (high-value orders, repeat claimants, fraud signals) for your review. Nothing gets processed outside your approval workflow. Handled right, refunds protect loyalty rather than erode it.
Yes. EverHelp is a PCI DSS Level 1 service provider and fully GDPR compliant. Our reps operate with role-based access controls, all data is encrypted in transfer and at rest, and we run regular security audits. The full breakdown of how we approach security and safety is available on our blog.
Yes, and doing both together is even more efficient. EverHelp agents work across ecommerce chat, email, and messaging, so customers get consistent answers without having to ask the same question twice. If you're still figuring out your channel mix, our ecommerce customer service guide can be a good read.
Clients typically cut support costs by 35-40%, removing the overhead of hiring, training, and management. However, there are also indirect gains:
- Faster FRT reduces cart abandonment
- Better post-purchase handling lowers chargeback risk
- And proactive follow-ups lift LTV.
Avoiding common mistakes in how support is set up also matters more than most merchants expect, as does investing in ecommerce personalization across key touchpoints. For most mid-size Shopify stores, the ROI shows up in higher retention and revenue.
We map your tech stack during onboarding and configure everything as a part of the eCommerce integration process. Our agents regularly work with Gorgias, Zendesk, Re:amaze, Gladly, Loop Returns, AfterShip, and Shopify Flow. We can also help you evaluate the most effective ecommerce shipping software options for your support stack.
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