Valentyna Dimova

Valentyna Dimova is a Support Operations leader with 5+ years of experience specializing in service optimization and support strategy alignment. She has led global teams across SaaS, eCommerce, and fintech in both in-house and outsourcing environments. Valentyna excels at scaling international support, implementing QA frameworks, and integrating AI tools. A dedicated mentor, she also drives internal training and knowledge sharing to achieve operational excellence.

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Valentyna's signature pieces

Growth & Metrics

Strategy & Trends

17.06.2025

How to Reduce Customer Churn: Insights from Top CX Experts

Haven’t figured out how to deal with customer churn rate? Our article will tell you all about churn and how effective customer support can help address the issue altogether.

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Valentyna

VP of Customer Support

Support Ops & Teams

Strategy & Trends

30.05.2025

Unlocking 7 Surprising Benefits of Proactive Customer Service

Uncover seven unexpected benefits of proactive customer service through real-world business examples.

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Valentyna

VP of Customer Support

Growth & Metrics

Outsourcing

How-to Guides

19.05.2025

How Outsourcing Customer Support Can Slash Your Refund Rates

Discover how to reduce your refund rate by optimizing customer support and refining your refund processes. Learn best practices to improve this key metric.

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Valentyna

VP of Customer Support

Omnichannel Support

Strategy & Trends

02.04.2025

Benefits of Outsourcing Help Desk Services: What You Actually Get

Customer empowerment is among the many tools that increase service quality in help desk teams.

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Valentyna

VP of Customer Support

Growth & Metrics

Strategy & Trends

01.03.2025

E-Commerce Supply Chain Challenges: Top Customer Support Solutions

The right eco customer support strategies can optimize supply chain experience and save your customers and maintain their satisfaction even during these turbulent times.

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Valentyna

VP of Customer Support

Growth & Metrics

How-to Guides

20.12.2024

How to Win a Chargeback as a Merchant: Key Tactics

Learn key tactics to win chargebacks as a merchant and protect your revenue with expert tips from EverHelp’s support teams.

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Valentyna

VP of Customer Support

Support Ops & Teams

How-to Guides

EverHelp Blueprint

03.06.2024

SaaS Customer Onboarding Tips From Expert Service Team

How To Ensure Smooth SaaS Customer Onboarding Process: Expert Tips

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Valentyna

VP of Customer Support

Growth & Metrics

Outsourcing

Strategy & Trends

22.01.2024

How to Outsource Customer Service: Complete Process Guide

How To Outsource Customer Service: Step-by-Step Guide

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Valentyna

VP of Customer Support

Growth & Metrics

Strategy & Trends

11.01.2024

12 Non-Intuitive SaaS Customer Support Tips for 2026

SaaS Customer Support Tips for Improved Customer Retention in 2025

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Valentyna

VP of Customer Support

team

Get to know other authors

Victoria

QC Team Lead

QC Team Lead Victoria Stepashko has 7 years of experience in support and quality control, specializing in quality analytics and workflow optimization.

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Olha

Support Operations Manager

Delivery Manager Olha Vorobei specializes in team building, KPI management, and process optimization, delivering data-driven support solutions at EverHelp.

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Oleksandr

AI Integrations Lead

AI Integrations Lead Oleksandr Levchenko has 11+ years of experience in support operations and marketing, specializing in process management and team leadership.

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Nataliia

Chief Executive Officer

EverHelp CEO Nataliia Onyshkevych is a Forbes Business Council member specializing in scaling support, AI-driven transformation, and operational excellence.

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Hlib

Delivery Manager

Hlib specializes in scaling support teams, CRM implementation, and AI optimization. At EverHelp, he led a 62-agent team managing 135,000+ monthly requests.

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Dmytro

QC Delivery Manager

Quality Manager Dmytro specializes in QC process optimization and L&D. At EverHelp, he scaled teams from 15 to 60 and introduced 30+ standardized processes.

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Daryna

Delivery Manager

Delivery Manager Daryna Severenchuk has 10+ years of experience in management, customer service, and marketing, specializing in service process design and CX.

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Andrew

Chief Commercial Officer

EverHelp CCO Andrew Panteleienko specializes in B2B sales, GTM strategy, and scaling revenue. He has a proven track record of driving $7M+ ARR and global growt

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