Nataliia Onyshkevych

Nataliia Onyshkevych, CEO of EverHelp, is an expert with 10+ years in customer support and operations. A Forbes Business Council member, she specializes in scaling support functions, workflow optimization, and AI-driven transformation. Previously COO, Nataliia has deep expertise in remote team development, process design, and automation. She is a recognized thought leader in support innovation and holds certifications in Business Development, Sales, and Business Analysis.

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Nataliia's signature pieces

Support Ops & Teams

Outsourcing

Tech Stack &Reviews

02.02.2026

Best customer service outsourcing companies for eCommerce store

Explore our list of the best customer service outsourcing companies for eCommerce store success and provide a seamless shopping experience for every customer.

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Nataliia

Chief Executive Officer

Growth & Metrics

22.01.2026

How to Increase Customer Loyalty: 10+ Tips That Work in 2026

Want to learn how to build customer loyalty? This article discusses all the major trends and strategies to turn customers into brand advocates.

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Nataliia

Chief Executive Officer

Growth & Metrics

Strategy & Trends

04.01.2026

Customer Feedback Systems: Best Tools & Practices for 2026

Learn more about powerful customer feedback systems that can actually upgrade your business, boost CSAT, and bring more revenue.

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Nataliia

Chief Executive Officer

Support Ops & Teams

Outsourcing

Tech Stack &Reviews

11.11.2025

Top call center outsourcing companies for 2026 (by region)

Explore the best call center outsourcing companies in 2025 across Europe, North America, Asia, and Latin America.

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Nataliia

Chief Executive Officer

Support Ops & Teams

Strategy & Trends

31.01.2025

Check These 10 E-Commerce Support Challenges With Solutions

Learn how to leverage industry expertise and data-driven insights to not just satisfy, but keep your customer satisfaction metrics soaring even in turbulent times.

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Nataliia

Chief Executive Officer

Growth & Metrics

Strategy & Trends

16.10.2024

8 Tactics to Reduce SaaS Customer Churn Rate

Check These 8 Tips To Reduce Customer Churn Rate

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Nataliia

Chief Executive Officer

Growth & Metrics

Outsourcing

EverHelp Blueprint

How-to Guides

11.03.2024

How to Choose Your Customer Service Outsourcing Partner: Quick Checklist

Key Things To Check To Choose Your Customer Outsourcing Service

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Nataliia

Chief Executive Officer

Outsourcing

Strategy & Trends

18.07.2023

Remote Customer Support Team: 5 Best Practices for Productivity

Learn how to maximize the efficiency of the remote customer support teams and cut operational costs by 40%.

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Nataliia

Chief Executive Officer

Customer Support

07.06.2023

External and Internal Customers: Mastering the Service Mindset

By understanding the crucial differences and intersections between these two types, you can foster stronger relationships, enhance customer experiences and service quality, and ultimately drive customer loyalty.

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Nataliia

Chief Executive Officer

team

Get to know other authors

Victoria

QC Team Lead

QC Team Lead Victoria Stepashko has 7 years of experience in support and quality control, specializing in quality analytics and workflow optimization.

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Valentyna

VP of Customer Support

Support Operations expert Valentyna Dimova specializes in scaling global teams, AI tool integration, and QA frameworks across SaaS, eCommerce, and Fintech.

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Olha

Support Operations Manager

Delivery Manager Olha Vorobei specializes in team building, KPI management, and process optimization, delivering data-driven support solutions at EverHelp.

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Oleksandr

AI Integrations Lead

AI Integrations Lead Oleksandr Levchenko has 11+ years of experience in support operations and marketing, specializing in process management and team leadership.

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Hlib

Delivery Manager

Hlib specializes in scaling support teams, CRM implementation, and AI optimization. At EverHelp, he led a 62-agent team managing 135,000+ monthly requests.

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Dmytro

QC Delivery Manager

Quality Manager Dmytro specializes in QC process optimization and L&D. At EverHelp, he scaled teams from 15 to 60 and introduced 30+ standardized processes.

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Daryna

Delivery Manager

Delivery Manager Daryna Severenchuk has 10+ years of experience in management, customer service, and marketing, specializing in service process design and CX.

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Andrew

Chief Commercial Officer

EverHelp CCO Andrew Panteleienko specializes in B2B sales, GTM strategy, and scaling revenue. He has a proven track record of driving $7M+ ARR and global growt

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