Nataliia Onyshkevych

Nataliia Onyshkevych, CEO of EverHelp, is an expert with 10+ years in customer support and operations. A Forbes Business Council member, she specializes in scaling support functions, workflow optimization, and AI-driven transformation. Previously COO, Nataliia has deep expertise in remote team development, process design, and automation. She is a recognized thought leader in support innovation and holds certifications in Business Development, Sales, and Business Analysis.

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Growth & Metrics

Strategy & Trends

03.10.2022

Customer Satisfaction or How to Make Your Customers Happy

As you probably have guessed, clients tend to use the services they like the most, which brings out a few questions that need to be answered

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Nataliia

Chief Executive Officer

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Victoria

QC Team Lead

QC Team Lead Victoria Stepashko has 7 years of experience in support and quality control, specializing in quality analytics and workflow optimization.

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Valentyna

VP of Customer Support

Support Operations expert Valentyna Dimova specializes in scaling global teams, AI tool integration, and QA frameworks across SaaS, eCommerce, and Fintech.

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Olha

Support Operations Manager

Delivery Manager Olha Vorobei specializes in team building, KPI management, and process optimization, delivering data-driven support solutions at EverHelp.

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Oleksandr

AI Integrations Lead

AI Integrations Lead Oleksandr Levchenko has 11+ years of experience in support operations and marketing, specializing in process management and team leadership.

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Hlib

Delivery Manager

Hlib specializes in scaling support teams, CRM implementation, and AI optimization. At EverHelp, he led a 62-agent team managing 135,000+ monthly requests.

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Dmytro

QC Delivery Manager

Quality Manager Dmytro specializes in QC process optimization and L&D. At EverHelp, he scaled teams from 15 to 60 and introduced 30+ standardized processes.

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Daryna

Delivery Manager

Delivery Manager Daryna Severenchuk has 10+ years of experience in management, customer service, and marketing, specializing in service process design and CX.

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Andrew

Chief Commercial Officer

EverHelp CCO Andrew Panteleienko specializes in B2B sales, GTM strategy, and scaling revenue. He has a proven track record of driving $7M+ ARR and global growt

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