Delivery Manager Everhelp

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Hlib Shvets

Delivery Manager

Hlib is a Support Strategy expert with 9+ years of experience in team leadership and AI-driven optimization. Specializing in scaling support teams and CRM implementation, he oversees operations at EverHelp for global clients. Notably, Hlib built a 62-agent team for Forma, managing 135,000+ monthly requests with 24/7 coverage. His approach integrates advanced analytics and process design to drive tech-driven efficiency and high-level performance.

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Growth & Metrics

14 Apr

15

MIN READ

What Every Business Needs to Know About Preventing Chargebacks

Chargeback rate is an unavoidable metric for businesses. Read and learn how to reduce your number of chargebacks by outsourcing customer support.

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