Customer service outsourcing in the UK, tailored for you

Our agents work remotely across multiple locations, giving you access to a wide talent pool without the overhead of a local office. Every team member is thoroughly vetted, trained to meet British customer service standards, and managed by a dedicated Integration Manager who ensures your support runs smoothly from day one.

Support outsourcing cost depends on a combination of factors, including:
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• Service complexity and scope
• Support hours and channel coverage
• Team size and language/dialect requirements
• Level of expertise and additional features, such as 24/7 availability

At EverHelp, we offer three flexible models: dedicated, shared, and talent-only teams. Our pricing quotes are tailored for your project requirements, and you only pay for what your business actually needs. Visit our pricing page for a full breakdown.

EverHelp takes data protection seriously. Our operations are fully GDPR-compliant, so that every piece of personal information is handled with maximum care. We also hold PCI DSS Level 1 certification, implementing top-tier measures to safeguard payment data and prevent fraud, giving you and your UK customers complete peace of mind.

It's one of the most effective ways to reduce operational costs and tap into the worldwide expertise while maintaining high service standards. Partnering with a good provider specialised in customer service outsourcing for the UK gives you:
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• Access to expert agents trained for your industry
• 24/7 omnichannel coverage across all channels your customers use
• The freedom to focus on core business activities without support overhead
• A scalable model that grows with your customer base

Businesses across the UK use this model to grow faster and retain more customers.

Start by identifying your needs: support type, operating hours, channels, languages, and any compliance requirements relevant to your sector. 

Look for a provider with a strong track record, relevant industry experience, and modern tooling, including AI and automation. Ensure they follow rigorous data protection protocols and can scale flexibly as your business grows.

Check out our support partner checklist with detailed criteria you can copy and tick off.

Choosing customer service outsourcing in the UK with EverHelp means getting a partner who is as invested in your customers as you are. Here's what you get from day one:
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• First response times under 45 seconds
• Multilingual support across 30+ languages and English dialects
• 40% operational cost savings (on hiring, training, and upkeep)
• Full GDPR and PCI DSS compliance
• Omnichannel coverage across chat, email, phone, and social media
• Agents trained to handle queries of any complexity
• Flexible scaling with no long-term commitments
• Ability to automate up to 85% of common requests with our AI agent, Evly.

Ready to see what that looks like for your UK business? Let’s talk!

Not if we’ve done our job correctly. Our agents are trained to act like an extension of your core team, representing your brand's voice, tone, and values so naturally that the experience feels entirely in-house. And because we cover a range of English accents and regional dialects, whether someone is ringing from Edinburgh or Manchester, your customers will always feel heard by someone who truly gets them.

Our employee retention rate exceeds 90% – well above the industry norm, and it's no accident. We've built structured internal processes and a strong, human-first team culture that make EverHelp a place people genuinely want to work. 

For your UK business, this translates directly into continuity of service: the agents supporting your customers today will still be there six months from now, carrying the brand knowledge and context that would otherwise walk out the door with every resignation.

Scaling is easy with EverHelp. We can add up as many agents as you need each month during busy periods in the UK, whether that's Black Friday, the January Sales, or an unexpected product surge. Then, we scale back down afterwards with no complications or extra fees. You stay properly staffed when it matters, without overspending when it doesn't.

‍Leave us a quick message, and we'll give you a quote for your exact support needs, no commitment required.