Live webinar | May 28 | 5 pm CET

Where AI support loses customers and 5 ways to fix it

AI can resolve certain cases faster and better than a human agent – but only when it's set up for the right ones. This 1-hour webinar covers why 43% of churned customers never complained first, what breaks at the handoff, and five ways to fix it. Join us on May 28 for free.

Fix your AI support

Real test data, real handoff failures, and five tactics you can act on immediately. Reserve your spot today.

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Fix AI support

Real test data, real handoff failures, and five tactics you can act on immediately. Reserve your spot today.

Sneak peek at the session

Four topics, each covering a different angle on the same problem: where AI support loses customers before anyone notices, and what it takes to stop it.

When AI wins and when it loses

Tidio ran head-to-head tests: AI against human agents across real support cases. You’ll discover which case types automation handled better, which it lost, and what that tells you about where AI earns its place in a support setup.

What breaks inside the handoff

43% of churned customers never complained first. The moment a customer moves from bot to human is where that number is made or lost. This block covers what goes wrong inside handoffs at eCommerce and SaaS teams and what keeps customers from leaving without saying a word.

Where trust breaks in practice

Real setups, both directions. Experience cases where the AI-to-human balance works and the patterns quietly undermining trust: repeated questions, lost context, forced self-service at the wrong moment, escalation paths that lead nowhere.

Five tactics to use next week

Five specific tactics, ready to act on. When to trigger AI versus route to a human, and which sentiment signals predict disengagement. How to carry context through the handoff – and the one retention metric most support dashboards aren't tracking.

About the speakers

Marius Laza

Marius is the Chief Customer Officer at Tidio, leading CX for 300,000+ businesses worldwide. With 13+ years in customer success, he's built and scaled world-class support teams across the US and Europe. Marius now leads Lyro AI's strategic rollout across eCommerce support operations globally.

Valentyna Dimova

Valentyna is VP of Customer Support at EverHelp, with 5+ years leading global teams across SaaS, e-commerce, and fintech. She specializes in scaling international operations, QA, and AI integration. Valentyna drives the strategy behind EverHelp's 87% client retention rate and leads internal training programs built around sustainable operational excellence.