AI can resolve certain cases faster and better than a human agent – but only when it's set up for the right ones. This 1-hour webinar covers why 43% of churned customers never complained first, what breaks at the handoff, and five ways to fix it.
Get a glimpse of the topics discussed at the webinar.
Tidio ran head-to-head tests: AI against human agents across real support cases. You’ll discover which case types automation handled better, which it lost, and what that tells you about where AI earns its place in a support setup.
43% of churned customers never complained first. The moment a customer moves from bot to human is where that number is made or lost. This block covers what goes wrong inside handoffs at eCommerce and SaaS teams and what keeps customers from leaving without saying a word.
Real setups, both directions. Experience cases where the AI-to-human balance works and the patterns quietly undermining trust: repeated questions, lost context, forced self-service at the wrong moment, escalation paths that lead nowhere.
Five specific tactics, ready to act on. When to trigger AI versus route to a human, and which sentiment signals predict disengagement. How to carry context through the handoff – and the one retention metric most support dashboards aren't tracking.
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