EverHelp Recognized as Outsource Partner of the Year at 2026 Excellence in Customer Service Awards

EverHelp has been named a winner of the 2026 Excellence in Customer Service Awards by the Business Intelligence Group (BIG), a global independent awards organization recognizing outstanding achievement across business disciplines. EverHelp earned recognition in the “Outsource Partner of the Year” category.

The Excellence in Customer Service Awards honor the companies, products, teams, and individuals delivering measurable, human-centered customer experiences in a rapidly evolving service landscape. This year's program attracted nominations from organizations across more than 20 industries worldwide and was evaluated by a panel of experienced business executives using objective scoring benchmarks.‍

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"EverHelp earned this recognition by doing what great outsource partners do when it is hardest: they scaled alongside their client instead of falling behind. The program saw a lot of submissions from BPO organizations this year. What separated EverHelp was the simultaneity – volume doubled, speed improved, automation climbed, and costs came down, all in the same twelve months," commented Russ Fordyce, Chief Recognition Officer at the Business Intelligence Group.

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EverHelp was named the overall winner in the “Outsource Partner of the Year” category for its work with FORMA, transforming customer support operations into a scalable, automation-driven infrastructure capable of supporting rapid product expansion without sacrificing service quality.

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"This recognition is a great honor. At EverHelp, we believe customer support is not just about handling tickets – when done right, it can impact real business metrics and contribute to growth. I'm grateful to the judges for recognizing our approach, and especially to the EverHelp team, who made these results possible," said Nataliia Onyshkevych, CEO of EverHelp.

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This marks the third award recognizing EverHelp’s approach to customer support in the past three months. Earlier this year, the company received two Gold Stevie Awards for Achievement in Customer Experience and Customer Service Outsourcing Provider of the Year at the 20th annual Stevie® Awards for Sales & Customer Service. Judges highlighted EverHelp’s resilience, flexibility, and consistent service quality contributing to measurable business outcomes.

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About EverHelp

EverHelp is a global customer support outsourcing partner with 1,000+ employees delivering empathetic, high-quality, and efficient customer care. By combining human expertise with its proprietary AI agent, Evly, the company helps businesses turn customer support into a measurable driver of retention, revenue, and strategic insight. EverHelp provides multilingual, omnichannel support in more than 30 languages and partners with over 100 clients worldwide.

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About the Excellence in Customer Service Awards

The Excellence in Customer Service Awards recognize the companies, teams, and individuals who set the standard for what customer service can deliver when it is resourced, led, and measured with intention. Established by the Business Intelligence Group, the program evaluates performance across award categories including Organization of the Year, Transformation of the Year, Technology of the Year, Team of the Year, Outsource Partner of the Year, Manager of the Year, Front-Line Pro of the Year, and Executive of the Year – spanning every major industry segment and organizational size. Judged by experienced business executives who provide detailed scoring and transparent feedback, the awards honor those who demonstrate that exceptional customer service is a measurable, repeatable, and commercially significant discipline.

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About Business Intelligence Group‍

Business Intelligence Group (BIG) is an independent awards organization that has been recognizing outstanding achievement in business since 2012. Now in its 14th awards season, BIG operates more than 10 annual programs spanning innovation, artificial intelligence, cybersecurity, customer service, cloud computing, sustainability, sales and marketing, workplace culture, and women's leadership.