About author

Nataliia Onyshkevych

Chief Executive Officer

A CEO of EverHelp, Nataliia Onyshkevych, is an expert with 10+ years in customer support and operations. She specializes in scaling support functions, optimizing workflows, and AI-driven transformation. A Forbes Business Council member, she’s led global teams and authored thought leadership on support innovation. Previously COO, she has deep expertise in remote team development, process design, and automation. Nataliia holds certifications in Business Development, Sales, and Business Analysis.

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Nataliia’s signature pieces

8 Tactics to Reduce SaaS Customer Churn Rate

16 Oct

9

MIN READ

SaaS Customer Service Solutions to Boost User Satisfaction

8 Jul

10

MIN READ

Best 6 Customer Service Outsourcing Companies: In-Depth Overview

19 Mar

16

MIN READ

How to Choose Your Customer Service Outsourcing Partner: Quick Checklist

11 Mar

10

MIN READ

Check These 10 E-Commerce Support Challenges With Solutions

31 Jan

9

MIN READ

6 Ways to Level up Your Customer Service With Data Analytics

17 Aug

5

MIN READ

A Blueprint to Build an A+ Customer Support Team: Ten-Step Guide

1 Aug

MIN READ

Remote Customer Support Team: 5 Best Practices for Productivity

18 Jul

8

MIN READ

10 Ways to Optimize Customer Feedback Systems in 2023

3 Jul

7

MIN READ

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