Phone Answering Service in Canada With a Local Feel
Your Canadian customers deserve real conversations in their native language. Our live agents answer every call with care, speed, and Canadian courtesy, 24/7.
Expert support,
measurable success
coverage
pickup
supported
satisfaction
Always there when your customers call
We’re more than a phone answering service in Canada; we turn every call into a chance to build lasting loyalty. From early mornings in Halifax to late nights in Calgary, we represent your brand with professional, local nuance.
Bilingual inbound calling
Our agents handle inquiries, orders, and technical issues in fluent English and French, plus 30+ additional languages, making us a natural fit for bilingual Canadian businesses and their diverse, multicultural customer base.
Outbound calling & follow-ups
Don't wait for customers to call you. Our outbound team handles proactive follow-ups, appointment confirmations, and satisfaction check-ins, all scheduled with Canada's six time zones in mind, so no customer gets a call at the wrong hour.
24-hour telephone answering service
Your customers connect with a live agent in under 45 seconds. We answer 24/7: after hours, on weekends, and across statutory holidays like Canada Day or Family Day, so your business never goes dark. With quick answers, our agents maintain a stable 83% CSAT score and higher.
Cold call handling & lead gen
New business doesn't find you? We go find it. Our team engages prospects across your target Canadian provinces with respectful, well-timed outreach, qualifying the right leads. Your sales pipeline remains full while you stay focused on delivery.
Virtual receptionist (English & French)
Skip the overhead of an in-house receptionist without sacrificing the experience. Our bilingual virtual receptionists greet callers in English or French, manage your schedule, screen and route calls, and represent your brand consistently. They’re here every hour you’re open, and every hour you’re not.
Double call capacity across 6 time zones
Our phone answering service in Ontario and across Canada handles overflow and cross-timezone calls, always with a live person.
Why good call
handling matters
Benefits of our phone answering service in Canada
Customized conversations
Stress-free
integration
Flexible
cooperation
Bilingual AI + human support
Business solutions to match your industry
Live support for every sale, coast to coast
Our agents handle order tracking, shipping updates, and assistance in English and French. We scale instantly during peak seasons like Black Friday, process returns, and answer product questions so every Canadian customer completes their purchase.
Technical support that knows your product
From login troubleshooting to feature explanations, our virtual telephone answering service team guides users through technical issues. We handle subscription and billing inquiries, account management, tier upgrades, and more complex questions.
Your 24/7 bilingual front desk
Reduce the overflow of reception calls as our agents assist guests with reservations, room requests, and amenity information. We provide pre-arrival details, handle special accommodation requests, and answer each guest in their preferred language.
Always-on booking and travel support
Get booking inquiries, itinerary changes, and check-in assistance handled on the phone around the clock. Our staff promptly de-escalates vexing situations, handles refund inquiries, and offers real-time updates on delays or cancellations.
Secure, compliant call handling
Adhering to strict security procedures, our skilled agents help with account and transaction inquiries as well as payment troubleshooting. We handle all delicate financial matters, from card activation assistance and password resets to fraud alert responses.
Player support that keeps the game going
We keep players satisfied, resolving account issues and in-game purchase, payment, and subscription questions. With bilingual support in English, French, and 30+ other languages, no player gets left behind, regardless of which province they're calling from.
Add channels for maximum impact
Enhance your call handling with other channels for a holistic experience. Omnichannel engagement improves retention by 35%.
How our professional answering service works
Setup & Hiring
Integration
Training
Launch
Growth
Various service integrations available
We integrate with all major CRM systems and helpdesks to match your specific platform needs. Whether you're a startup in Kitchener or an enterprise in need of an answering service in Ontario, we fit right in.
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5.0 stars on Clutch
EverHelp improved user satisfaction and positive feedback on overall experience rising. The team was very punctual, and we also had an excellent match with Team Lead Valentyna.
5.0 stars on Clutch
EverHelp aids our users in resolving installation issues and provides ongoing assistance during software usage. Our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries.
5.0 stars on Clutch
EverHelp provided remote support for administrative tasks such as email management, scheduling, and data entry, as well as communication and project management. Their service also included personal assistance. Key deliverables were on time, accurate document handling, and regular progress updates.
5.0 stars on Clutch
We have a dedicated team that handles support 24/7. The agents provide support for our users in live chat in real time through a Zendesk platform. C1 English skills help them properly handle the issues.
5.0 stars on Clutch
We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements.
5.0 stars on Clutch
Within the last 2 years we have created a number (10+) separate dedicated teams with Everhelp, which support our growing products whereas separate shared teams support the new new launches. Both structures continuously comply with our SLA requirement for FRT, NPS and Backlog.
FAQ
Got questions? We’ve got answers. Let’s clear things up.
We use a distributed model that ensures 24/7 coverage. Our team covers all Canadian time zones: from Newfoundland Standard Time (NST) to Pacific Standard Time (PST). Whether your customers call at 8 AM in St. John's or 11 PM in Vancouver, a live agent is always available and ready to help!
Yes! Our phone answering service provides multilingual support in English and French across all provinces, including:
- Ontario & Manitoba: English-primary with French support
- Québec: French-primary with English support
- New Brunswick: fully bilingual (official provincial policy)
BC, Alberta, Saskatchewan: English-primary with multilingual options
Outsourcing beats hiring in-house – our clients save up to 40% on operational expenses, with no salaries, benefits, or office costs. The answering service price depends on your call volume, coverage needs, and collaboration format (dedicated, shared team, or talent-only). And if you pair any plan with our AI assistant Evly, which automates routine inquiries, you’ll get even more volume covered for less.
See our pricing for three detailed plans, or contact us for a custom quote.
We never take a day off – 24/7, 365. EverHelp provides full-coverage phone answering on all federal statutory holidays plus province-specific ones that vary by region, like Family Day in Ontario, BC, and Alberta, or Civic Holiday where it's observed. Your business stays reachable no matter which calendar your customers follow..
Absolutely! Small businesses in Mississauga, Vaughan, and Toronto are welcome, and while we do recommend a minimum call volume to get the most value from outsourced coverage, we're happy to chat either way. Reach out and we'll honestly assess your needs and suggest the best path forward, even if that means starting small.
Yes! Our phone answering service for Canada connects seamlessly with the tools your team already uses: from helpdesk and ticketing platforms like Zendesk and Freshdesk, to CRMs like HubSpot and Salesforce, to communication and workflow tools like Twilio and Kaizo. And that's just a sample; we support a wide range of integrations and can build custom ones to fit your specific stack.
Get your personalized plan
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