Your trusted growth partner
SaaS customer support that truly cares
Reach steady growth with a loyal partner who stays responsive to your business changes. Get product analytics insights, industry updates, and a 24/7 SaaS customer support team at a competitive rate.
Trusted to take care of your SaaS support needs
Our solution:
Our solution:
Searching, testing, and hiring more agents is challenging, especially during peak times for businesses, when they are most needed. Gain the advantage of a fully managed recruitment and onboarding process, and forget the challenges of support scaling. With a team of 500+ support agents worldwide, we can help you find the ones that fit your SaaS business.
Our trained team quickly spots the right professionals and trains them to meet your growing customer needs and handle all incoming requests.
Our solution:
Our Solution:
To scale your business, you need to think about meaningful interactions with your customers. Connect with agents covering 30+ languages, so you don’t have to worry about covering all the markets yourself.
With the specifically built team of SaaS customer service agents, you can be sure your clients receive personalized assistance in their preferred language, allowing you to adapt faster and position yourself in the new market.
Our solution:
Our Solution:
Around-the-clock assistance requires more agents, costs, and thorough management of the remote teams. Gain access to a fully organized team from EverHelp dedicated to supporting your customers 24/7.
Our global customer support agents work during their local time, allowing them to provide more effective and timely assistance, replying to clients within 45 seconds.
Our solution:
Our Solution:
Bad customer experiences are the most distressing for SaaS businesses. Start working with a thoughtful support team that handles all customer interactions with extra care and attention. We conduct A/B flow testing to ensure more customers keep returning to your business.
We strongly believe effective and personalized assistance with cancellation and refund cases directly impacts your business metrics. So, we train our agents to answer all questions with empathy and understanding, not by following a generic script.
Our solution:
Our Solution:
Seamlessly introducing new agents to your customer support tools is the most complex and time-consuming task. Supporting internal infrastructure by yourself can also become a financial burden. Forget about the training, integration issues, and overhead expenses altogether, as our team takes care of those processes, leaving you more time to deal with more business-related questions.
We sync with your existing infrastructure, working with all the major CRMs and integrating new tailored options if necessary.
Our solution:
Our Solution:
As your SaaS business grows, you will deal with more customers and must match their consistently growing expectations. Be sure your customer support stays ahead and quickly adapts to new trends.
Our agents are ready to use a combination of AI tools, self-service solutions, and human assistance to effectively cover the growing demands of your business.
Our solution:
Our Solution:
Reaching high customer satisfaction rates is impossible without adequately analyzing weak spots in the support system and their improvement. Get all the necessary quality assurance tools to know all the key support metrics while we organize ongoing training and mentorship for your agents.
We combine the analysis of AI tools with performance analytics to make sure your dedicated team meets the customer's requirements, covers your business needs, and handles all the tickets correctly, reaching a 96% satisfaction rate.
Our solution:
Our solution:
Searching, testing, and hiring more agents is challenging, especially during peak times for businesses, when they are most needed. Gain the advantage of a fully managed recruitment and onboarding process, and forget the challenges of support scaling. With a team of 500+ support agents worldwide, we can help you find the ones that fit your SaaS business.
Our trained team quickly spots the right professionals and trains them to meet your growing customer needs and handle all incoming requests.
Our solution:
Our Solution:
To scale your business, you need to think about meaningful interactions with your customers. Connect with agents covering 30+ languages, so you don’t have to worry about covering all the markets yourself.
With the specifically built team of SaaS customer service agents, you can be sure your clients receive personalized assistance in their preferred language, allowing you to adapt faster and position yourself in the new market.
Our solution:
Our Solution:
Around-the-clock assistance requires more agents, costs, and thorough management of the remote teams. Gain access to a fully organized team from EverHelp dedicated to supporting your customers 24/7.
Our global customer support agents work during their local time, allowing them to provide more effective and timely assistance, replying to clients within 45 seconds.
Our solution:
Our Solution:
Bad customer experiences are the most distressing for SaaS businesses. Start working with a thoughtful support team that handles all customer interactions with extra care and attention. We conduct A/B flow testing to ensure more customers keep returning to your business.
We strongly believe effective and personalized assistance with cancellation and refund cases directly impacts your business metrics. So, we train our agents to answer all questions with empathy and understanding, not by following a generic script.
Our solution:
Our Solution:
Seamlessly introducing new agents to your customer support tools is the most complex and time-consuming task. Supporting internal infrastructure by yourself can also become a financial burden. Forget about the training, integration issues, and overhead expenses altogether, as our team takes care of those processes, leaving you more time to deal with more business-related questions.
We sync with your existing infrastructure, working with all the major CRMs and integrating new tailored options if necessary.
Our solution:
Our Solution:
As your SaaS business grows, you will deal with more customers and must match their consistently growing expectations. Be sure your customer support stays ahead and quickly adapts to new trends.
Our agents are ready to use a combination of AI tools, self-service solutions, and human assistance to effectively cover the growing demands of your business.
Our solution:
Our Solution:
Reaching high customer satisfaction rates is impossible without adequately analyzing weak spots in the support system and their improvement. Get all the necessary quality assurance tools to know all the key support metrics while we organize ongoing training and mentorship for your agents.
We combine the analysis of AI tools with performance analytics to make sure your dedicated team meets the customer's requirements, covers your business needs, and handles all the tickets correctly, reaching a 96% satisfaction rate.
How clients awesomize with EverHelp
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Stuck solving the same issues?
What makes EverHelp your #1 support partner
Product insights
Our team consistently collects customer experiences and information about your product, delivering it weekly or monthly. Use this insight to catch and fix existing issues, improve and scale your service, and reach higher market recognition.
Full-coverage outsourcing
Each company is unique, and we find the best-fit support team to match their tastes and needs. Get access to a wide selection of outsourced services to cover all the processes necessary for your business development.
People-first approach
Our people are our greatest asset, and we’re just as committed to their growth as we are to your customers’ satisfaction. We offer internal education programs and reward excellence, so our experts are interested in continuous development. As 90% of the skilled employees stay with us, they are always ready to provide consistent, high-quality service tailored to achieving your goals.
Hand-in-hand with innovation
Stay ahead of the game by quickly adopting new helpful technologies. We are not afraid to test and try new AI tools and automation solutions for you to optimize more processes and deliver high-quality assistance to your customers.
Continuous work with risk indicators
Some metrics risk customer satisfaction, such as low CES, NPS, and CRR. Work with trained experts who can handle any refund, cancellation, and dispute cases with due diligence. The team assesses all the risks and provides timely assistance so you don’t lose your customers and gain more loyal clients.
Focus on customer retention
One of the key factors affecting SaaS business growth is return customers. Make sure your customers keep going back for your products and services with our team of customer support specialists. Thanks to the constant QC assessments and training, our experts can increase the number of return customers by 36%.
4 weeks and 1 click away from customer-ready support
Onboarding
Sourcing
Training
Production
Continuous improvement
Growth
Ready for action?
