Your trusted growth partner
Support that grows at your pace
Scale faster. Keep more customers happy. Build a business that thrives.
We analyze your pains and help you deal with them
Our solution:
Our Solution
Handling peak seasons like Black Friday sales and pre-Christmas frenzy is, least to say, challenging. Start quickly adapting to growing and changing customer demands, making this period the most profitable one.
Our customer service team handles the increased orders and carefully assists each client, achieving a customer satisfaction rate of up to 96%.
Our solution:
Our Solution
With limited resources, your in-house support team may struggle to cover all support channels during peak seasons. Work with agents who can quickly scale up or down based on your fluctuating needs and handle the overflow of customer queries.
Our experts, trained to handle omnichannel customer assistance, are ready to adapt to your changing request volumes, ensuring all queries are addressed efficiently and customer satisfaction remains high
Our solution:
Our Solution
If customers' refund cases aren't handled correctly, they are less likely to trust and keep buying from you. Stop stressing over chargeback cases, with our team providing timely assistance to all your clients.
Get a team of knowledgeable agents who can deal with such requests with extra care and reach prompt resolution in 97% of disputes.
Our solution:
Our Solution
It can be challenging to address customers at every step of their journey. Integrate our self-service tools, like chatbots and knowledge bases, to ensure your customers get the help they need when needed.
Our agents will cover all touchpoints in the buyer’s journey and provide timely, practical support without overburdening your team
Our solution:
Our Solution
Scaling means entering new markets and opening your product to an international audience. Ensure your customers enjoy prompt ticket handling and receive a positive shopping experience with support in over 30 languages.
With the extra support of AI tools and proper agent management, our team answers your customers’ queries within the first 45 seconds, addressing them in their preferred language.
Our solution:
Our Solution
The key to a positive customer experience is making them feel seen. With us, you’ll have access to data analysis of previous support interactions, individual preferences, and clients’ behavior. This information will allow you to segment your customers and tailor your services to their needs.
Our team is taught to craft personalized responses for each customer based on those analytics to ensure their journey feels more personal and enjoyable.
Our solution:
Our Solution
The privacy of your business and customers is a priority. As a PCI DSS Level 1 provider, we follow the highest standards of security protocols so you can be sure any payment data on your platform is protected, and the risk of fraud is reduced.
We are a fully GDPR-compliant service that ensures that personal data is handled with the most outstanding care and protection, in line with international regulations.
Our solution:
Our Solution
Handling peak seasons like Black Friday sales and pre-Christmas frenzy is, least to say, challenging. Start quickly adapting to growing and changing customer demands, making this period the most profitable one.
Our customer service team handles the increased orders and carefully assists each client, achieving a customer satisfaction rate of up to 96%.
Our solution:
Our Solution
With limited resources, your in-house support team may struggle to cover all support channels during peak seasons. Work with agents who can quickly scale up or down based on your fluctuating needs and handle the overflow of customer queries.
Our experts, trained to handle omnichannel customer assistance, are ready to adapt to your changing request volumes, ensuring all queries are addressed efficiently and customer satisfaction remains high
Our solution:
Our Solution
If customers' refund cases aren't handled correctly, they are less likely to trust and keep buying from you. Stop stressing over chargeback cases, with our team providing timely assistance to all your clients.
Get a team of knowledgeable agents who can deal with such requests with extra care and reach prompt resolution in 97% of disputes.
Our solution:
Our Solution
It can be challenging to address customers at every step of their journey. Integrate our self-service tools, like chatbots and knowledge bases, to ensure your customers get the help they need when needed.
Our agents will cover all touchpoints in the buyer’s journey and provide timely, practical support without overburdening your team
Our solution:
Our Solution
Scaling means entering new markets and opening your product to an international audience. Ensure your customers enjoy prompt ticket handling and receive a positive shopping experience with support in over 30 languages.
With the extra support of AI tools and proper agent management, our team answers your customers’ queries within the first 45 seconds, addressing them in their preferred language.
Our solution:
Our Solution
The key to a positive customer experience is making them feel seen. With us, you’ll have access to data analysis of previous support interactions, individual preferences, and clients’ behavior. This information will allow you to segment your customers and tailor your services to their needs.
Our team is taught to craft personalized responses for each customer based on those analytics to ensure their journey feels more personal and enjoyable.
Our solution:
Our Solution
The privacy of your business and customers is a priority. As a PCI DSS Level 1 provider, we follow the highest standards of security protocols so you can be sure any payment data on your platform is protected, and the risk of fraud is reduced.
We are a fully GDPR-compliant service that ensures that personal data is handled with the most outstanding care and protection, in line with international regulations.
Stuck solving the same issues?
All your support needs, covered
We at EverHelp work to provide you with a well-tailored support service outsourcing that matches your needs and growth goals.
Pre-sales customer engagement
Always be the first to reach out to your customers to ensure they don’t abandon their carts and bounce. With our team, you can quickly address customers’ needs and provide personalized answers to help them learn more about your products.
Customer interaction analysis
To further grow your business, you need to understand your customers' decision-making process, shopping experience, and what they like and dislike. Receive a regular analysis of the interactions between our team and buyers and get metric-supported insights on improving your marketplace.
Customer care after the purchase
To scale faster, you need more loyal customers. Work with agents who craft individual responses to show each customer their shopping experience and requests matter. Be sure that all of their expectations are met as we help them throughout the order-tracking process.
Omnichannel support
Whether through social media, live chat, email, or phone, get customer support representatives who answer any customer request 24/7. Meet all your customers’ needs through well-organized assistance.
Sales services
Managing your sales pipeline can be tricky when expanding your business. Continue scaling your efforts while we nurture client relationships and help you meet your sales targets.
Back-office support
Reduce in-house costs and focus on your core objectives through our outsourced support professionals. Enjoy all mundane administrative activities and support functions such as team training and customer communications being handled with no supervision.
How clients awesomize with EverHelp
5.0 stars on Clutch
EverHelp improved user satisfaction and positive feedback on overall experience rising. The team was very punctual, and we also had an excellent match with Team Lead Valentyna.
5.0 stars on Clutch
EverHelp aids our users in resolving installation issues and provides ongoing assistance during software usage. Our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries.
5.0 stars on Clutch
EverHelp provided remote support for administrative tasks such as email management, scheduling, and data entry, as well as communication and project management. Their service also included personal assistance. Key deliverables were on time, accurate document handling, and regular progress updates.
5.0 stars on Clutch
We have a dedicated team that handles support 24/7. The agents provide support for our users in live chat in real time through a Zendesk platform. C1 English skills help them properly handle the issues.
5.0 stars on Clutch
We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements.
5.0 stars on Clutch
Within the last 2 years we have created a number (10+) separate dedicated teams with Everhelp, which support our growing products whereas separate shared teams support the new new launches. Both structures continuously comply with our SLA requirement for FRT, NPS and Backlog.
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