GDPR compliant customer support provider

Your trusted support partner

for 83% customer satisfaction

for 45 sec first response time

for 90% customer retention

for 37% user activation rate

for 97% chargeback win rate

Get a dedicated 24/7 outsource support partner who speaks your customer language and provides in-depth metrics to fuel business growth in just 28 days.

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Why choose EverHelp?

Trusted by thousands for rapid, reliable, and effective customer service outsourcing. We empower your business by turning customer issues into positive experiences, building trust and loyalty with every interaction.

83%

average quality control score

<8%

average ticket reopen rate

>850K

of tickets solved monthly

<45 sec

first response time

500+

support agents from across the world

97%

disputes resolution rate

All your support needs, covered

Our customer service outsourcing team ensures a consistent, unified customer experience across every interaction so your clients feel supported and valued at every touchpoint.

Inbound & outbound calling

Our team approaches every call with energy and care—whether answering customer questions, resolving issues, or engaging prospects and existing clients.

Customer success

We work hand-in-hand with your clients to ensure they achieve their goals using your product or service. Regular check-ins, tailored strategies, and performance monitoring help foster long-term loyalty.

Social media support

Our agents handle customer inquiries, complaints, and brand mentions across your social media channels, ensuring timely, proactive responses that enhance your brand's reputation and customer satisfaction.

Chat support

Deliver instant, efficient customer service with our 24/7 chat outsourcing service. Our team responds in real time, so customers get quick, accurate answers to their questions while we keep things friendly and professional.

Multilingual support

Your customers will feel understood, no matter their location or language. Our customer care outsourcing agents offer assistance in over 30 languages, providing seamless experiences that help you scale globally.

Email support

With our email support, every response is personalized, empathetic, and fast. With an average email response time under 10 min, we deliver solutions that leave your customers feeling heard and valued.

Real stories, real impact

Title

Title is a startup application project that focuses on providing styling services for individuals worldwide.

Challenges

• Title was a styling services startup with no existing customer support team, needing a standout online presence and a seamless user experience.

What We Did:
• built a 20-agent support team
• achieved 20-sec FRT
• processed 50K+ monthly requests
• added billing support that cut refunds from 12% to 4%.

PDF Master is an innovative tool designed to simplify PDF editing and conversion.

Challenges

• PDF Master had only one agent handling ~700 monthly requests, and both first response and resolution times exceeded 24 hours, despite serving 80K users.

What We Did:
• scaled the team from 1 to up  to 60 agents
• slashed resolution time to  under an hour
• launched a retention flow saving up to 1,000 payments per month with lifetime access offers

Our client is a leader in the mass customization of a wide variety of products, from clothing to home decor.

Challenges

• The company struggled to recruit enough agents for the Christmas peak; their previous vendor couldn’t handle demand spikes, and they needed multilingual support, especially German and Dutch.

What We Did:
• grew the team from 3 to 15 agents within two months
• saved 1,938 hours of recruitment
• reduced costs by €144,000 in the first six months

Your data, handled with care

Our team always stays compliant with GDPR, guaranteeing that every piece of personal information receives maximum protection and careful handling, meeting global standards for customer service outsourcing solutions.

PCI Level 1 Provider - Security Standards Council

We maintain PCI DSS Level 1 certification as your trusted customer service outsourcing company, implementing top-tier security measures to safeguard payment information and prevent fraudulent activities. Our commitment ensures 100% financial data protection.

Get started in just One Call

Schedule a quick 30-minute session to hear how EverHelp's expertise can deliver measurable results for your business.

Book a meeting

Outsourcing process

No magic – just a clear, proven workflow

Week 1

Week 2-3

Week 3-4

Week 4+

Ongoing

Growth

Scheduled evaluations and skill development sessions help refine customer service outsourcing solutions and workflows, keeping your team informed about product updates and maintaining high customer satisfaction.

Launch

We thoroughly test all systems during the kick-off phase, providing ongoing coaching and refinements to continually enhance your customer experience.

Training

Your new team completes rigorous training and evaluation to achieve your quality benchmarks. All agents must successfully complete assessments, ensuring readiness to deliver exceptional customer service across multiple channels.

Integration

To launch your outsourced customer support, we build a comprehensive knowledge base and custom training modules for new hires, and establish workflows that efficiently manage customer requests while matching your business goals.

Setup  & Sourcing

We begin by discussing your support needs and scope, then finalize the agreement with you and appoint an Integration Manager. Our recruitment specialists use targeted sourcing methods to build your perfect outsourced customer service team.

More than just support. EverHelp is your growth partner.

Quality assurance

Ensure consistently high-quality support when outsourcing customer service for your clients as we blend AI efficiency with human care. Our team receives ongoing training and mentorship, so you can trust that every interaction reflects your brand’s standards.

Product insights

Turn customer insights into action to make your business grow faster. Guided by a product mindset, we help to launch lots of startups.

30+ Languages

Reach new markets and connect with customers in their preferred language. With support in over 30 languages, you can expand globally while making every customer feel understood and valued.

Multichannel support

Meet your customers where they are at their preferred channels. When you outsource live chat support, email or call center services with us, it’s easy to reach out for help whenever and wherever they need it.

24/7 support

Provide round-the-clock responsiveness with a support team that’s available in real time, no matter the hour. With agents operating across time zones, we provide prompt and fresh email, call center, and chat outsource support services whenever your customers need it.

AI Solutions

Enhance your support quality and efficiency with AI-driven solutions, including automated quality checks, smart algorithms, and chatbots. These tools optimize interactions, ensuring quicker, more accurate responses for your customers.

Here’s why clients love EverHelp

clutch /

5.0 score

reviews

5.0 stars on Clutch

EverHelp improved user satisfaction and positive feedback on overall experience rising. The team was very punctual, and we also had an excellent match with Team Lead Valentyna.

Sabina Sher

Review from Clutch.co

5.0 stars on Clutch

EverHelp aids our users in resolving installation issues and provides ongoing assistance during software usage. Our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries.

Darina Black

Review from Clutch.co

5.0 stars on Clutch

EverHelp provided remote support for administrative tasks such as email management, scheduling, and data entry, as well as communication and project management. Their service also included personal assistance. Key deliverables were on time, accurate document handling, and regular progress updates.

Marie Sharapa

Review from Clutch.co

5.0 stars on Clutch

We have a dedicated team that handles support 24/7. The agents provide support for our users in live chat in real time through a Zendesk platform. C1 English skills help them properly handle the issues.

Alina Maximova

Review from Clutch.co

5.0 stars on Clutch

We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements.

Julia Klotsko

Review from Clutch.co

5.0 stars on Clutch

Within the last 2 years we have created a number (10+) separate dedicated teams with Everhelp, which support our growing products whereas separate shared teams support the new new launches. Both structures continuously comply with our SLA requirement for FRT, NPS and Backlog.

Bogdan Govorun, CFA

Review from Clutch.co

Let’s get started?

Why juggle multiple vendors for customer service outsourcing when you can get everything in one partnership? Wherever your clients reach out from and whatever type of support they need, we’ll handle it all under one roof.

Chat

Call

Chat

Call

Your trusted support partner

Why choose EverHelp?

All your support needs, covered

Inbound & outbound calling

Customer success

Social media support

Chat support

Multilingual support

Email support

Real stories, real impact

Title

Your data, handled with care

Get started in just One Call

No magic – just a clear, proven workflow

More than just support. EverHelp is your growth partner.

Quality assurance

Product insights

30+ Languages

Multichannel support

24/7 support

AI Solutions

Here’s why clients love EverHelp

Let’s get started?

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